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  #73  
Old 04-15-2015, 08:27 AM
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Re: Product Safety Recalls Australia

FCA Australia Pty LtdWK/WD Jeep Grand Cherokee 2011 3.0L Diesel & 2012-2013 Petrol Engines

PRA number: 2015/14645
Date published: 14th April 2015

Product description
WK/WD
2011 WK Jeep Grand Cherokee 3.0L Diesel
2012-2013 WD/WK Jeep Grand Cherokee Petrol Engines

Identifying features
Campaign number: R09

What are the defects?
Some vehicles may experience a failure in the Fuel Pump relay within the Totally Integrated Power Module 7 (TIPM-7), an electronic control unit, which can result in a no start or stall condition.

What are the hazards?
If the defect occurs, this may pose an accident hazard to the driver and other road users.

Where the product was sold
Fruitloops Box

Supplier
The Muppets

What should consumers do?
FCA Australia will notify vehicle owners who can take their vehicle to a Jeep dealership whereby the vehicle will be repaired.

Other regulator reference numbers
R09

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  #74  
Old 04-15-2015, 06:54 PM
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Re: Product Safety Recalls Australia

Quote:
Originally Posted by SNUKE View Post
FCA Australia Pty LtdWK/WD Jeep Grand Cherokee 2011 3.0L Diesel & 2012-2013 Petrol Engines

PRA number: 2015/14645
Date published: 14th April 2015

Product description
WK/WD
2011 WK Jeep Grand Cherokee 3.0L Diesel
2012-2013 WD/WK Jeep Grand Cherokee Petrol Engines

Identifying features
Campaign number: R09

What are the defects?
Some vehicles may experience a failure in the Fuel Pump relay within the Totally Integrated Power Module 7 (TIPM-7), an electronic control unit, which can result in a no start or stall condition.

What are the hazards?
If the defect occurs, this may pose an accident hazard to the driver and other road users.

Where the product was sold
Fruitloops Box

Supplier
The Muppets

What should consumers do?
FCA Australia will notify vehicle owners who can take their vehicle to a Jeep dealership whereby the vehicle will be repaired.

Other regulator reference numbers
R09
Shouldn't this have been issued two weeks ago?
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  #75  
Old 04-16-2015, 06:02 AM
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Re: Product Safety Recalls Australia

Bloody Muppets!
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  #76  
Old 04-16-2015, 06:22 AM
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Re: Product Safety Recalls Australia

And the chances of FCA actually notifying owners - zero.

When I was talking to the Dept Fair Trading lady about my airbag light I mentioned that FCA do not have a good record of actually notifying owners. She was quite interested in this failure to notify owners and said she was going to follow it up. Small steps....


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  #77  
Old 04-16-2015, 07:26 AM
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Re: Product Safety Recalls Australia

I have never received any notification from them.
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  #78  
Old 04-16-2015, 06:49 PM
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Re: Product Safety Recalls Australia

I got an invoice from them. Does that count?
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  #79  
Old 04-16-2015, 11:31 PM
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Re: Product Safety Recalls Australia

Jeep Grand Cherokee recalled
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  #80  
Old 04-16-2015, 11:39 PM
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Re: Product Safety Recalls Australia

Oh, this is serious... I thought it was a prank based on that Muppet stuff.
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  #81  
Old 04-17-2015, 01:21 AM
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Re: Product Safety Recalls Australia

Funny with all the recalls i have not to date had one letter on any of the from JA



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  #82  
Old 04-18-2015, 04:02 AM
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Re: Product Safety Recalls Australia

I suppose it's one way of getting more owners to visit dealerships.
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  #83  
Old 04-22-2015, 10:33 PM
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Re: Product Safety Recalls Australia

Just got off the phone from JA regarding my airbag light issue - long story...

When I mentioned to the customer service dude that I had only ever received one letter regarding all the recalls his excuse was that all JA do is notify RMS and RMS notify owners via their registration database - so basically JA rely on RMS to manage the mail out. If owners are not being notified it is RMS fault, not JA.

Fantastic.
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  #84  
Old 04-22-2015, 11:36 PM
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Re: Product Safety Recalls Australia

I have owned 2 Jeeps in the past 4 years and NEVER received anything from JA.
I have received 2 surveys about Servicing, but they have come from Suttons and they did nothing about the poor response I gave them.
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