Originally Posted by Mark_38
Which dealer are you now dealing with Adrian?
Have currently got her with Mandurah Jeep. It's a 50/50 split between there and Freo for driving. Live near Rocky.
DVG in Freo appear to be more useless than most, dodgy excuses, lack of response, poor customer service.
I have written to them formally (as in paper and printer/pen) and have received an e-mail in return promising contact. That was on 09 Sept. Since then other than me chasing them and them promising, NOTHING!!!!.
Some may say that I am being rude, but when I sign a printed letter and send it to them I expect a written reply, not an e-mail starting with "Hello Adrian". My response thus started with Mr. XXXX. Their reply started with "Hello Adrian" Again I replied with "Mr XXXX". The final replay was "Very good Sir" but then nothing since. Does nobody get any communication etiquette anymore????
Have, therefore, decided to try Mandurah. They have been good I suppose (I did not buy the car from them). They have called and apologised for the car not being available/fixed, but yet blamed their suppliers for lack of gas.
That said, today whilst sitting on the doorstep their service tech/foreman did come and apologise for the situation. He explained that this is the first time they had done anything like this and were working through the manual step by step as things were not progressing smoothly and did not want to give me back a dodgy car.
All that is great, but I am now stuck with a crappy Patriot (and I REALLY MEAN CRAP
) until Monday (Hopefully!!!).
Honestly, whilst I am loving the car when its going well, I am getting fed up with the whole Jeep scene.