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  #265  
Old 08-06-2014, 08:24 AM
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Re: Rear safety camera

can you explain what is this loom? my laredo is afew weeks old and my dealer said he is speaking to jeep Oz to see if they will retrofit existing vehicles

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  #266  
Old 08-06-2014, 08:37 AM
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Re: Rear safety camera

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Originally Posted by jskf01 View Post
can you explain what is this loom? my laredo is afew weeks old and my dealer said he is speaking to jeep Oz to see if they will retrofit existing vehicles

The loom is the component comprising all the wires and connectors that join the camera and run back to the connection with the car.


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  #267  
Old 08-06-2014, 04:42 PM
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Re: Rear safety camera

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Originally Posted by jskf01 View Post
can you explain what is this loom? my laredo is afew weeks old and my dealer said he is speaking to jeep Oz to see if they will retrofit existing vehicles
Likewise, have emailed my dealer regarding my two week old Laredo as my camera is terrible almost useless at night and matches the pictures here of the old type. Hoepfully they all come to the party !
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  #268  
Old 08-08-2014, 05:20 AM
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Re: Rear safety camera

mine fitted this week and its the crappy one. no visibility at night and poor day time image with crappy refresh rate.
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  #269  
Old 08-08-2014, 06:11 PM
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Re: Rear safety camera

Hi blacopal,
I've got the same problem as you with a crappy reversing camera which can be pushed up in to the tailgate by an unsuspecting person. When I complained to the dealer last year about the misalignment of the guidelines in the camera I was told 'yes, we know there are problems but we don't know if or when something will be done about it'. Have since had problems in lowlight and bright sunshine situations - not good.
I'd be very interested to hear how you got on with your camera complaint and to see copies of any submissions you made to try to resolve it.
Cheers,
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  #270  
Old 08-08-2014, 08:45 PM
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Re: Rear safety camera

Why I think I got mine replaced so quickly...

1) I wasn't emotive and stated facts in a written letter to the GM of the Jeep dealer and JA

2) I was persistent

3) I focused on the fact that the bracket mounting the camera was not fit for purpose as it could be bent in.

4) I supplied a youtube video and supporting stills

5) I referenced the part numbers needed and that they were in stock

6) I referenced that some new Laredo's were now having these parts installed.

After a few weeks my camera was replaced but only as good will
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  #271  
Old 08-08-2014, 10:32 PM
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Re: Rear safety camera

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Originally Posted by Endgame View Post
Why I think I got mine replaced so quickly...

1) I wasn't emotive and stated facts in a written letter to the GM of the Jeep dealer and JA

2) I was persistent

3) I focused on the fact that the bracket mounting the camera was not fit for purpose as it could be bent in.

4) I supplied a youtube video and supporting stills

5) I referenced the part numbers needed and that they were in stock

6) I referenced that some new Laredo's were now having these parts installed.

After a few weeks my camera was replaced but only as good will


Jeep Australia do not have any good will what so ever


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  #272  
Old 08-12-2014, 04:10 AM
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Re: Rear safety camera

Well, I have received phone call confirmation today that my camera will be replaced, as soon as next week.

My advice: Don't blame the dealer, they work with what they are given. You need to get them onside, to go out and bat for you. Abusing your dealer (like one guy I heard of) will definitely NOT help your case. Be very polite, yet firm.

I sent emails with photos of the woeful image, particularly at night, to Chrysler Jeep, and my dealer. To be honest, I think even the dealer had no idea how bad it was at night! I also sent comparison pictures of the (far superior) $13 eBay camera I had fitted temporarily, viewed on my separate monitor.
I think that given time, Chrysler Jeep Aust will be forced to replace the cameras for anybody who complains, so be sensible about how you do it. Making an enemy of your dealer is not a smart move.

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  #273  
Old 08-13-2014, 06:56 PM
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Re: Rear safety camera

I just called my dealer yesterday about the new cam he said sure bring it in tomorrow we will change it over. so im at the service center now waiting for them to change the cam. All good. This is sydney by the way
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  #274  
Old 08-13-2014, 06:57 PM
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Re: Rear safety camera

Great to hear, I am just waiting to hear back from my dealer.......
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  #275  
Old 08-14-2014, 12:37 AM
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Re: Rear safety camera

Just look for results like these. Otherwise, crack the whip with them....again!!
Bluey
Attached Images
File Type: jpg New Fix Camera1.jpg (61.7 KB, 33 views)
File Type: jpg New Fix Camera4.jpg (29.4 KB, 26 views)
File Type: jpg New Fix Camera2.jpg (50.7 KB, 29 views)
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  #276  
Old 08-14-2014, 03:33 AM
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Quote:
Originally Posted by hymer View Post
Just look for results like these. Otherwise, crack the whip with them....again!!
Bluey
Hi have finally made my first complaint to the dealer. Nicely worded mostly . See how it goes. Thanks bluey again
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