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  #277  
Old 08-15-2014, 06:22 PM
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Re: Rear safety camera

I had the updated camera fitted yesterday, I was told it is a genuine mopar part identical to the camera fitted to the limited & overlander. The only downside is I have lost the guidelines the cheap camera had, I hope jeep will eventually have a software update to restore the guidelines because if it is the identical camera to the overlander there is no reason the dynamic guidelines could not be activated.
FYI the steps I took to obtained the update camera were, I telephoned the dealer service manager and informed him I wanted the crap camera replaced, he said he would apply to jeep to have the camera replaced under goodwill. I then telephoned jeep customer service and informed them I had spoken to the dealer and that I wanted the updated camera. To jeeps credit Nicole from customer service would call me back every couple of days to keep me informed about what was happening with my claim.
So if anyone wants their camera replaced all they have to do is ask, because if you don't ask you won't receive.

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  #278  
Old 08-15-2014, 06:50 PM
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Re: Rear safety camera

It's just "Overland" mate.
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  #279  
Old 08-15-2014, 07:47 PM
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Re: Rear safety camera

Quote:
Originally Posted by Leenet5658 View Post
The only downside is I have lost the guidelines the cheap camera had, I hope jeep will eventually have a software update to restore the guidelines because if it is the identical camera to the overlander there is no reason the dynamic guidelines could not be activated.
You don't have the same Uconnect unit as the Ltd, OVERLAND, and Summit, therefore you don't get the same parts of the firmware installed to give you dynamic lines.
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  #280  
Old 08-15-2014, 08:45 PM
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Re: Rear safety camera

The US guys have managed to get dynamic lines on a Laredo retrofit... but it took dealer assistance I think? Bluey linked to the thread a few dozen posts back, however I've noticed that the "how to" has not eventuated so there's no firm answer yet.

The lines on the cheap camera are just a video overlay, done within the camera itself.
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  #281  
Old 08-15-2014, 08:58 PM
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Re: Rear safety camera

My dealer has confirmed that all new Laredo's and Blackhawk's they deliver are now fitted with the updated rear camera. They don't fit them until delivery as stock is still limited apparently.

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Originally Posted by Barboots View Post
The lines on the cheap camera are just a video overlay, done within the camera itself.
Was going to say the same thing. I would rather a camera that produces and clear image that is useful during day an night over pointless overlayed/fixed guidelines that do nothing.

Best of all with the updated camera is that it actually looks like a factory fitted item instead of the original that was being fitted.
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  #282  
Old 08-17-2014, 02:46 AM
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Re: Rear safety camera

Nothing to do with the camera but go to YouTube and look for "I bought a Jeep parody". Not for children or the feint hearted.


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  #283  
Old 08-18-2014, 10:21 PM
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Re: Rear safety camera

I just had some good news from my dealer, Jeep have agreed to replace my Laredo's reversing camera next week 'as a goodwill gesture' (their words)

Very pleased with this result! Would not have known I could make this happen, without the valuable info on this forum, so thankyou guys!




Cheers, Simon

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  #284  
Old 08-19-2014, 02:02 AM
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Re: Rear safety camera

Quote:
Originally Posted by sironic View Post
I just had some good news from my dealer, Jeep have agreed to replace my Laredo's reversing camera next week 'as a goodwill gesture' (their words)

Very pleased with this result! Would not have known I could make this happen, without the valuable info on this forum, so thankyou guys!

Cheers, Simon

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Glad to help Simon. Enjoy the results of some hard work put in to achieve this just result.

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  #285  
Old 08-19-2014, 03:18 AM
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Quote:
Originally Posted by hymer View Post

Glad to help Simon. Enjoy the results of some hard work put in to achieve this just result.

Bluey
This what my dealer saying " I am unaware of any other camera being fitted as I only use the genuine camera unit supplied by Jeep Australia."

Obvious he has no intention to help me.

Called Jeep customer service. Answered by Nicole. She was helpful and seems to quite familiar with this issue already. Her advice was to go back to the dealer and ask them to raise this with Jeep Au. Once that done , jeep will review it and give an outcome.

Called back the dealer and informed what Jeep Au advised me.

Not sure if I m in the right path.
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  #286  
Old 08-19-2014, 03:43 AM
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Re: Rear safety camera

Quote:
Originally Posted by mscrashed View Post
This what my dealer saying " I am unaware of any other camera being fitted as I only use the genuine camera unit supplied by Jeep Australia."

Obvious he has no intention to help me.

Called Jeep customer service. Answered by Nicole. She was helpful and seems to quite familiar with this issue already. Her advice was to go back to the dealer and ask them to raise this with Jeep Au. Once that done , jeep will review it and give an outcome.

Called back the dealer and informed what Jeep Au advised me.

Not sure if I m in the right path.
Crashed,

Nicole is toeing the Party Line and telling you what Jeep Aust tell her to tell you. When you initially phoned up the Customer help line she should have issued you with a Complaint Reference Number to lock it into the system. Otherwise no record is kept of your complaint/request.
Once its in the system then they have to act upon it. Otherwise its just a ping pong game backwards and forwards.
I think I sent you my emails to them for a template.
Only way to get results is to keep pestering them.
And dont fall for the line, "will get you a better camera for $400."
Stick with it crashed.
Also download photos of the new camera and applique and take them to your moronic dealer to show what is NOW being installed. I had to with my dealer and he thanked me for updating him!!!

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  #287  
Old 08-19-2014, 05:41 AM
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Apparently I am waiting for a response by Jeep AU's legal department. I just want to some kind of formal response.

I have a case and the guy keeps telling me "thats the camera that comes with the car". Fine I said, put it in writing for me so I can take that to the NSW Department of Fair Trading. "Well I'm waiting for a response from the legal department, so I can't do that."

In regard to the dealers, I get the feeling they are shitty about having to fit the camera to new purchases let alone retro fit older vehicles.

Apparently Jeep is only sending them the white applique camera for each car regardless of colour, so if the car is Granite Crystal they have to pull out the black trim and camera. I informed the dealer why don't you order the matching colour? He said they can't as they only come in white?

I didn't say anything further, I thought you are such a dumb f&#$k.

Really at the end of the day I'm not sure if I want these guys to touch my car again.
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  #288  
Old 08-19-2014, 06:25 AM
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Re: Rear safety camera

which dealer is this
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