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Old 08-24-2014, 11:31 PM
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Rear shock failures

Hi,
Does any one know how many times a vehicle can go in for the same warranty work until its either replaced by the manufacturer or replaced under consumer rights or law.
In my instance this will be the 4th time I have had the rear shocks replaced (all leaked).
The Jeep is a 2012 model first registered in July 2012 and I have now travelled 60K.
Thanks for any info
John
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Old 08-24-2014, 11:57 PM
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Re: Rear shock failures

Quote:
Originally Posted by lithgow2790 View Post
Hi,
Does any one know how many times a vehicle can go in for the same warranty work until its either replaced by the manufacturer or replaced under consumer rights or law.
In my instance this will be the 4th time I have had the rear shocks replaced (all leaked).
The Jeep is a 2012 model first registered in July 2012 and I have now travelled 60K.
Thanks for any info
John
It all depends on what state you live in. The state of CA has the toughest Lemon Law.
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Old 08-25-2014, 12:15 AM
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Re: Rear shock failures

Hello,

I have been informed by my servicing dealer that my rear shock absorber parts (top mounts, I believe) will not be available in Australia until December 2014; only waiting since May (2nd replacement of schockers); patience is a virtue, I understand.
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Old 08-25-2014, 12:39 AM
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Re: Rear shock failures

Hi
kunwok I can't and won't be waiting that long for the shocks as they are leaking oil and I need them replaced (SAFETY issue).
Narellan have previously been good in replacing the shocks so hope fully the good service will continue.
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Old 08-28-2014, 11:42 PM
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Re: Rear shock failures

Hi David,
Dealer checked out the leaking shock and both are to be replaced.
Advised that should be here in early October.
A bit quicker than your mid December.
Still don't know what caused this failure.
I hope this set works as I only have 11 months of warranty left.
JohnW
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Old 08-29-2014, 02:46 AM
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Re: Rear shock failures

John, as I understand it, the noise in the rear of the non QL vehicles has finally been identified as relating to the rear shock mounts - as kunwok pointed out.
Having your rear shocks replaced (again), may not be the end of your noise issues, unless they do the mounts at the same time - if they are available.
Hopefully the issue can be resolved for you.
Good luck
John
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Old 08-29-2014, 03:14 AM
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Re: Rear shock failures

Hi John,
I hope this set of shocks does fix the problem.
With 11 months warranty left and already My fourth set of shocks, well, what will happen when I am say 1 month out of warranty.
I am just concerned that there is something wrong with the car and this is causing the premature failure to the shocks.
JohnW
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Old 08-29-2014, 04:52 AM
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Re: Rear shock failures

If you have a documented ongoing problem it is irrelevant that your warranty has expired. To be sure I'd ring JA and get a case number so you have proof of a pre existing unresolved condition before the warranty expires.


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Old 08-30-2014, 04:20 AM
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Re: Rear shock failures

HI GMWK2,
Could you please give me the phone number of JA so that I can get this case number.
JohnW
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Old 08-31-2014, 05:46 PM
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Re: Rear shock failures

Quote:
HI GMWK2,
Could you please give me the phone number of JA so that I can get this case number.
JohnW
03 9921 8901

This is a direct number to customer service.
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Old 09-19-2014, 10:56 PM
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Re: Rear shock failures

All,

Had a call Thursday from my local dealer advising that replacement rear shock upper parts are now available; booked in for next Friday for warranty work, together with 30K service, brake booster issues, and a few software update.
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Old 09-20-2014, 08:32 PM
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Re: Rear shock failures

Pretty sure this is the TSB for the above mentioned upper shock mounts.

http://www.wk2jeeps.com/tsb/tsb_wk2_...YM9PrK4tyIjtOw
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