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Revised service interval for Aus & NZ?

22K views 37 replies 20 participants last post by  SJandL 
#1 ·
I just read a post on the Australian Caravaners Forum in the long running Jeep Grand Cherokee diesel thread.....from a New Zealand owner who posted an extract from a dealer email to him stating that service intervals in Australia and New Zealand have been revised to 20,000k in line with the US.
I've not heard or seen this anywhere else.
Wonder if it is correct? not likely I expect that dealers will rush to get the word out.
Certainly fits with elsewhere in the world and the spec of the oil required by Chrysler.
I am just getting over 5k service intervals on our Patrols (my choice) - 10k was a quantum leap - might be too much of a change for me to go to 20k.
 
#3 · (Edited)
So where does that leave us? My service book (that I assume is linked to my standard warranty) states every 10000kms that most Aussies do in six months with the distances we have to drive. It would be good if Chrysler Australia would make an announcment. Intervals of every 20,000 sounds more reasonable than 10,000 but I would be OVER THE MOON to split the difference, especially at nearly $500 a pop. Or maybe oil only every 10k and other items every 20k? I'd settle for that.

Edit. How about a TSB updating the service log?
 
#6 · (Edited)
#8 ·
The problem that we have here in Australia is that the service manual is just a generic document that covers most Jeeps.

I have always found it hard to believe that there wasn't a dedicated service manual available for the JGC.

However, even if it was, I can't see Chrysler Jeep Australia rolling it out, particularly if the service intervals are wider as that would mean less business for the dealer service centres.
 
#10 ·
Interesting to note that on the forum where I first saw this reported, 2 Australian owners now have had confirmation emails from their dealer advising the service interval is definitely 10,000k or 6 months.
One owner advised that he was informed if anything the service interval for the CRD may be shortened "due to constant fuel contamination".
Why am I not surprised??
John
 
#12 ·
I have wondered about this too - why would (effectively) the same vehicle in different markets have such vastly different service intervals... As has been previously stated, the difference between an oil change and a full service every year vs one per year is huge. Interesting that the Aust service intervals line up with the China models rather than the EU or US models.

Keen to hear if anyone has heard any more.
 
#15 ·
Have just done a calculation using the EVIC and "oil life" (remembering that math was not my strong point at school...)
Oil Life = 89%
Kms since resent (distance since purchase) = 2390km
Which by my calculations would mean I don't need an oil change until 20,000kms according to the EVIC under current driving conditions yet the handbook specifies an oil change at 10000kms
 
#18 ·
You are trying to analyse science compared with money.
Not really a simple equation.

For example, the EVIC is using an algorythm based on carefully thought out calculations based on science and testing.
Whereas, the manual is using an algorithm based on a formula better known as Greed due to overservicing.

You could always phone Jeep Aust support 1300 133079 and ask their explanation. I am sure you will be amused when you hear their explanation, which might include statements such as
"Australia has a unique climate" which is far different to anywhere in the unknown universe"
"My farther was a Rabbit Breeder, so we know best"
"There is a typo in the manual. It should read 200klms, not 10,000klms"
"Did you say you have a Jeep? How do you spell that?"
"Please explain what you mean by oil?"
"The CEO of Jeep Australia needs to make another lease payment for their Veyron, and you are the sucker making those payments"
"Hello. We must have a bad connection as I don't understand your question"
"It's because of the bushfires. We need to consume as much oil as we can so it doesn't get burnt in the ground"
"You bought a Jeep?. Ha Ha Ha...Get over it"
 
#17 ·
Your but does not look big in that dress.


Oh sorry not that type of feedback, my bad.
 
#19 ·
Ally is of course referring to the Australian Owners manual with the 10K service interval.....as distinct from the Factory Service Manual for the CRD engine, or the European owners manual, or the Latin American owners manual, or even - the New Zealand owners manual.
For those that have been around since the introduction of the new CRD - New Zealand started out their run with a 15K service interval that was subsequently increased to 20K to bring it into line with the rest of the world.
That was about the time this thread was started, to relate to the rumours that did the rounds at that time.
Those rumours were quickly hosed down in Australia using the talking points Ally has noted.
We do get ripped off, but then again, as I posted elsewhere - it could be argued that over servicing isn't necessarily a bad thing, if your wallet can stand it.
John
 
#24 ·
I've been debating the "over servicing" compared to overseas since I first took delivery of my CRD Grand Cherokee and at my 90,000 service it was yet again confirmed its 6months or 10,000 klms...There is no reasonable reason for this other than bull..it!
We are no hoter and certainly no colder than the US it's always been the generic jeep service book and resistance to halving your visits to the dealer.


Australians get ripped off on everything why not keep the tradition alive!!!
 
#28 ·
A few years ago I had a company suppplied car (BA Falcon) leased through Orix, and the servicing interval was every 15000km. I can recall by the time the service was due the car felt sluggish, the oil putrid. When I chose to buy my own car (FG XR6), it too had the same service interval, but I would only change oil & filter every 7500km, and the normal service at the 15000km mark. When I recently sold the car with 60000km, and due for a service, the oil was still fresh. I always been told regular servicing, goes a long way towards trouble free motoring, and have practiced this with all my cars - suffice to say I have never had engine problems due to wearing.
 
#29 ·
Changing oil and filters is one thing, and relatively easy.
Paying through the nose every 6 months is just overkill.
 
#30 ·
Exactly right. In my younger days when the engine felt a little sluggish and used too much oil, one would get a rebore, valve grind, camshaft regrind and maybe a crackshaft regrind. This was fairly routine despite having oil change intervals os 5,000 miles. Of course whe didn't have oil filters in those days. The oil change was supposed to get the gunk out. These days rebores etc are almost unheard of. I can't remember when I last heard of someone wearing out an engine. Modern oils are just so good.
 
#33 ·
Does anyone have a kiwi mate who can check this? I think they have phones in NZ - can we ring a dealer and enquire?

I'm actually going to NZ for Xmas holidays, so if I get a chance ( and my missus lets me) ill drop in to a dealer.
 
#38 · (Edited)
I've just spoken to Armstrong Prestige in Christchurch - getting info for my parents in Christchurch (they are interested in the Laredo) and the service department guy said:

CRD - 12,000kms or 1 year

Petrol - 10,000kms or 1 year

Oh edited to add - Love their address by the way. ;)
 
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