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  #1  
Old 02-10-2015, 05:17 PM
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Servicing under warranty

Can anyone tell me if you can get a Jeep under standard 3 year/100,000km warranty serviced at any authorised jeep dealership or if you have to keep going to the dealer you bought it from? I know they were trying to say for extended warranty that I'd have to use the dealer service centre. I just had bad service this morning at my regular dealer service centre. The guy was an A-hole.


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  #2  
Old 02-10-2015, 05:18 PM
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Re: Servicing under warranty

Don't know if my location shows up but I'm in Australia.


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Old 02-10-2015, 06:25 PM
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Re: Servicing under warranty

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Originally Posted by Dougiestylz View Post
Don't know if my location shows up but I'm in Australia.


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What does your warranty papers say?
In Oz, no idea, but in most places that is a warranty from Chrysler, not your dealer, and is good at any authorized chrysler dealer.
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Old 02-10-2015, 06:39 PM
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Re: Servicing under warranty

Quote:
Originally Posted by Dougiestylz View Post
I just had bad service this morning at my regular dealer service centre. The guy was an A-hole.
This is not possible at a Jeep service centre in Australia. No one believes you.











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Old 02-10-2015, 06:40 PM
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Re: Servicing under warranty

If you took an extended warranty from the dealer you'll be bound to servicing with them for that term. Far as the standard factory warranty goes, you can service it anywhere.


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Old 02-10-2015, 07:01 PM
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Re: Servicing under warranty

Quote:
Can anyone tell me if you can get a Jeep under standard 3 year/100,000km warranty serviced at any authorised jeep dealership or if you have to keep going to the dealer you bought it from?
You can go to any dealer you like. The standard 3 year/100,000km warranty is a manufacturers warranty. An extended warranty is just an insurance policy sold to you by the dealer, who is probably getting a commission. You would need to read the terms of the extended warranty (ie insurance policy) to see if it requires you to get services at the dealer who sold you the policy.
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Old 02-10-2015, 09:05 PM
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Re: Servicing under warranty

Thanks for the feedback. I'll do some paperwork digging and see if I can find the small print. I didn't take an extended warranty so I should be free to do what I like.


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Old 02-10-2015, 09:15 PM
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Re: Servicing under warranty

You can use places like lubemobile, automasters etc without affecting the factory warranty, however I found I was able to negotiate a price with my local jeep dealer that was fairly close to lubemobile's quote.


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Old 02-10-2015, 10:27 PM
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Re: Servicing under warranty

Yep, you can get it serviced anywhere you like as long as it meets the handbook requirements. But I tend to stick to a Jeep dealer for servicing while under warranty period.

Unfortunately alot of Jeep dealer service suffer from the problem you describe.
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Old 02-11-2015, 07:29 AM
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Re: Servicing under warranty

Great marketing campaign down here and I love the WK2, they're just letting themselves down a bit ( a lot really) on after sales attitude and service. I do appreciate them and the recalls, they just need to step it up on customer service. A lot of people have put faith in the product and have shelled out some good coin in doing so.


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Old 02-11-2015, 03:29 PM
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Re: Servicing under warranty

At this stage I intend to keep using dealers for service to ensure I get all the numerous software updates that keep coming through. Once that settles I'll be considering other options.
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Old 02-12-2015, 12:13 AM
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Re: Servicing under warranty

Looks like Jeep are setting up a dealership and service centre in Indooroopilly. Taking over the old Audi sites. Bit closer to home for me than Mansfield.
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