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  #85  
Old 03-19-2014, 06:00 AM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

So I got a phone call from the Regional Manager for JA here in Brisbane today advising that JA have directed sales managers to provide E numbers "discretely" to customers, referencing Jeep Garage as part of the reason. He was really helpful and confirmed that he would provide me with the E number once the vehicle was on the production line.
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  #86  
Old 03-19-2014, 07:03 AM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

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Originally Posted by Webby1970 View Post
So I got a phone call from the Regional Manager for JA here in Brisbane today advising that JA have directed sales managers to provide E numbers "discretely" to customers, referencing Jeep Garage as part of the reason. He was really helpful and confirmed that he would provide me with the E number once the vehicle was on the production line.
Don't want people knowing about your flap-ups until its too late I guess

Still no # for my Dec'13 order. Tried to lodge a complaint against JA, either got hung up on, or told "dealers only", and then hung up on

Lookin' forward to my new Jeep, and the amazing customer service that comes with it .... !
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  #87  
Old 03-19-2014, 05:41 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

What the hell does "provide E numbers "discretely" to customers" mean? Does it mean they wait until you visit the washroom, then someone slips a piece of paper into your pocket, winks, then leaves?
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  #88  
Old 03-19-2014, 06:13 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

This is why I hang out in washrooms.
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  #89  
Old 03-19-2014, 06:24 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

Quote:
Originally Posted by Webby1970 View Post
So I got a phone call from the Regional Manager for JA here in Brisbane today advising that JA have directed sales managers to provide E numbers "discretely" to customers, referencing Jeep Garage as part of the reason. He was really helpful and confirmed that he would provide me with the E number once the vehicle was on the production line.
Don't you love it when a business doesn't give the customer what they want, then blame them when they find other ways of getting it?

Jeep Garage only provides this service because JA fail to, if they were smart they would set up a tracking website that provided the information this site does for free.
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  #90  
Old 03-19-2014, 07:29 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

It’s not free on here, you need to be Level 3 which is USD $24.98
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  #91  
Old 03-19-2014, 07:41 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

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Originally Posted by SNUKE View Post
Itís not free on here, you need to be Level 3 which is USD $24.98

But don't Jeep Australia refund that fee if you buy a Jeep from them and then supply them with the VIN and point out the errors they made when ordering, before the factory does?
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  #92  
Old 03-19-2014, 07:58 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

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Itís not free on here, you need to be Level 3 which is USD $24.98
Sorry, my wording wasn't very good, I mean JA should provide the service free, instead of making us pay jeep garage for the info....
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  #93  
Old 04-12-2014, 08:30 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

5 months after placing an order and still no e-# provided from Jeep.. Pretty sure I'll see the car itself before I see any order references at this point !

Given the process, it's probably also 50/50 that the car I see matches the car I've ordered....
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Old 04-12-2014, 10:41 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

5 months, the car should basically be here.
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I'm just want it for the "shorter headlamps".

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  #95  
Old 04-13-2014, 06:58 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

I ordered at the end of November, the Fidelio vehicle carrier (with my jeep on board) has just left NZ, should be getting into Melbourne tomorrow, then Perth on the 17th. Your dealer should have an update for you pretty soon, if your car is on the boat.
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  #96  
Old 04-13-2014, 08:25 PM
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Re: Track your Newly ordered Jeep or Chrysler vehicle here at JeepGarage!

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I ordered at the end of November, the Fidelio vehicle carrier (with my jeep on board) has just left NZ, should be getting into Melbourne tomorrow, then Perth on the 17th. Your dealer should have an update for you pretty soon, if your car is on the boat.
Oh Benn0 - Your Jeep is on the Fidelio? I wondered the other day if anyone's was aboard because it took a small detour on its way to Auckland.

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