Originally Posted by hiland
After emailing Jeep and discussions with the dealer regarding the fact that the 2011 model Laredo was to have A/T tyres according to the printed specifications, they agreed to change them to A/T from the Kuhmo,5x Coopers have been fitted in the correct size, and lo and behold the 265/60R18 fits in the wheel well, there is not much clearance between the tyre and the cover, but the cover closes properly.
I went down the exact same path to get the same result - was lucky enough to negotiate All-Terrain tyres after quite a few emails back and forth with the dealer. (like 20 odd). I ordered my car mid Oct 2011 so at the time the brochure stated All-Terrain tyres with the Off Road pack. I beleive end of Jan 2012 this now states All-Season tyres.
Conversation started when I asked what All-Terrains that the car was coming with the Off Road pack as stated in the brochure. They said it comes with the Kumhos and that they were All-Terrains, once I pointed out they werent it was oh well thats what Chrysler/Jeep Australia provide us for brochures and that what they provide with the car - Take it up with them.
They offered to swap the tyres over to Coopers A/T3 for $1400 which I scoffed at, as I wasnt getting what I had already paid for (I ordered a laredo with the Off Road Adventure pack)
I offered to pay $500 to get the tyres changed as I didnt really want to go to consumer affairs, I kind of wanted it dealt with there and then.
Still no go, dealer was not interested at all, then a copy of the email trail to Crysler/Jeep Australia and to the Dealer Principal of the dealership, saying ok ill pick up the car as is and ill deal with this through Consumer Affairs (Had given the dealer every chance to fix this problem, and I shouldnt be needing to go to Jeep Australia as a customer of a dealership - THEY should have a good relationship with the importer/manufacturer to sort this shit out). I just stated about False/Misleading advertising and the fact that any description of something you buy must be accurate and match what is delivered. (As per the trade practices act)
Within an hour the Dealer had spoken with Jeep and Jeep Australia footed the bill to change the tyres to the Coopers A/T 3. They wanted to put a lesser branded All-Terrain, but the dealer talked them up to the Coopers.
So within the space of an hr I was never going to be returning to the dealer to have them finally fight for me and regain a little respect back for me. So ended up quite happy