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  #13  
Old 05-14-2015, 03:26 AM
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Why would we buy a Jeep?

As I read this my GC will have been off the road for 3.5 weeks this year with airbag warning light issues - it is being attended to now only as a result of me taking action through DFT. The new CEO has done diddly-squat to solve JA's customer service problems.

As great as the GC is, the numerous reliability issues and rotten customer service mean the chances of me buying another - zero.


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  #14  
Old 05-14-2015, 06:23 AM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by nariracruisin' View Post
I guess I'm rather sensitive to bad news concerning Jeep at the moment. I have had a dream run with my JGC for 35,000k, and then the DPF issue struck. i'm not confident the problem has been addressed properly by my dealer. I'm going in this afternoon armed with info from this site regarding the application of RRT 14-104. I have no record of them applying this at my 40,000k service and will be rattling the cage on this.
I have been given some confusing messages ranging from poor fuel quality, short running, towing with load causing build up of rubbish in the filter. Not once has RRT 14-104 been mentioned. All I get is 'we check and apply every applicable upgrade applicable to your vehicle'.

Would love to see them in writing on my invoice and will be seeking this.
I love how they tend to whisk away the issue by blaming the owner.
Poor Fuel quality? Load of rubbish.
Short running? Again, hogwash.
Towing? This is the best..."caused by towing with load causing build up of rubbish" I tow, and I can't recall any additional rubbish in the air being sucked into my filter.
Who thinks up this crap?
Lets face it, and it ain't rocket science. The &*^% computer fails to kick in and generate a burn when it needs to. FULL STOP.
That may in fact be rocket science for a retarded dealer though.
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  #15  
Old 05-14-2015, 11:56 AM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by Benn0 View Post
What's interesting is that its a problem in the states and in Oz.... or perhaps its just an industry problem globally....
It seems an industry problem globally.
In the 70's, Porsche would contact an owner with too many service calls early in the vehicles life, and removed my dealer's franchise after a few too many incidents from them. Unfortunately, the dealer was able to get it back in court.

It is really just finger pointing. The manufacturers claim they cannot control the quality from dealers because the dealers are independent businesses. This is, politely, bullpuckey, as it just means the franchise contracts are written by con artists and incompetents. And, the manufacturers aren't exactly designing the vehicles so they can be serviced...
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  #16  
Old 05-14-2015, 06:15 PM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by nariracruisin' View Post
The end of the story came with an apology, 'the machine that informs the dealer has been broken down and would you believe, only yesterday we were informed of this patch.'

Update being done next Wednesday. Thank goodness for Jeep Garage forumites!
Holy crap, that is just hilarious...... and sad at the same time!

What hope have we got dealing with idiots like this?

So I guess none of their other customers have had a patch that has been available for 5 months applied either? Good work persevering and getting to the bottom of it.
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  #17  
Old 05-15-2015, 01:11 AM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by Benn0 View Post
Holy crap, that is just hilarious...... and sad at the same time!

What hope have we got dealing with idiots like this?

So I guess none of their other customers have had a patch that has been available for 5 months applied either? Good work persevering and getting to the bottom of it.
EXACTLY! The sad fact is the reputation of the vehicle is being trashed because the dealer is ignorant of possible Jeep solution to the problem. If I had suffered a further DPF failure not knowing that the patch had not been applied as requested, I would have been the first to complain that the patch did not address the problem.
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  #18  
Old 05-20-2015, 06:26 PM
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Re: Why would we buy a Jeep?

I see there has been a follow up article to this one:

No Cookies | dailytelegraph.com.au

This one is bad:

The worst of them featured the Sifniotis family say their Jeep Grand Cherokee’s steering locked — while in motion — in August last year, five months after purchase.
In a September email the dealer said it had fixed what it called “a wiring concern”. But in November, while Mary Sifniotis was doing 100km/h on the M5, it happened again. She says she had to stop the car to unlock the steering wheel.

This one is just strange:
Unable to tow
KARL Boos says his 2014 Jeep Grand Cherokee cannot safely tow a three-tonne caravan and that he has a statutory declaration from an expert to this effect. He says the vehicle is not fit for a normal purpose and wants a refund. Jeep said last night it would get in touch with the customer.
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  #19  
Old 05-20-2015, 08:32 PM
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Re: Why would we buy a Jeep?

Could probably do one each week with 10 different people suffering by Jeep Aust and their shitty dealers.
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  #20  
Old 05-21-2015, 12:08 AM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by GMWK2 View Post
As I read this my GC will have been off the road for 3.5 weeks this year with airbag warning light issues - it is being attended to now only as a result of me taking action through DFT. The new CEO has done diddly-squat to solve JA's customer service problems.

As great as the GC is, the numerous reliability issues and rotten customer service mean the chances of me buying another - zero.


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After the wife's Overland was off the road for 4 weeks with a starting issue, I feel the exact same. Sure, these things happen, but should not have taken as long as it did to correct.

Shitty customer service from Jeep head office did not help and has put us right off.

The guys that did the work were great and knew of the problem and knew what it was and how to fix it. Their hands were tied because the 'Tech gurus' kept sending incorrect info for fixes. Well, lets face it, were guessing and did not want to be told what was wrong and how to fix it by the mechanic at the dealership.

(I have a detailed thread on this, quite entertaining).

As the Overland is the wife's vehicle, she has spat the chocolate and does not want another Jeep.

Sad, as I really like our Jeep, but that is waning somewhat. And that's coming from someone that loves and has a few V8's kicking around the yard.
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  #21  
Old 05-24-2015, 09:26 PM
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Re: Why would we buy a Jeep?

More follow up:

No Cookies | Perth Now

Anyone want to participate in the ACCC investigation of service quality?

Federal laws that took effect in 2011 provide consumers with guarantees that new vehicles are of “acceptable quality” — meaning they must be safe, durable and free of defects — and fit for any purpose the customer or supplier has specified. They must also match their description.
If there is a “major” failure to meet any of these guarantees, a customer is entitled to choose between a refund, replacement or compensation. The Federal Government has told the motor industry a major failure is when “a reasonable consumer would not have bought the motor vehicle if they had known about the full extent of the problem. For example, no reasonable consumer would buy a new car with so many recurring faults that the car has spent more time off the road than on it because several mechanics have been unable to solve the problem”.
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  #22  
Old 06-21-2015, 11:45 PM
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Re: Why would we buy a Jeep?

Just commenced my action last Thursday by way of letter to my dealer.


My dealer has until C.O.B Wednesday 24th to respond. If not satisfactory, we will all go on the slippery slope through the A.C.C.C and Dept. of Fair Trade:- New South wales.
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  #23  
Old 06-22-2015, 12:08 AM
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Re: Why would we buy a Jeep?

The trouble with the current consumer laws are very simple they are slanted in the favor of the big companies
And are certainly not in the consumers favor at all.

The consumer has do all the fighting and win a small claims case before the local Fair training dept or ACCC want to know about it.






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  #24  
Old 06-22-2015, 12:37 AM
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Re: Why would we buy a Jeep?

But it should be easier under the new laws from 2011. If the Dealer fails to act within the new laws there are huge fines applicable. It should just be a matter of reminding them that the ACCC are watching.

If there is a “major” failure to meet any of these guarantees, a customer is entitled to choose between a refund, replacement or compensation. The Federal Government has told the motor industry a major failure is when “a reasonable consumer would not have bought the motor vehicle if they had known about the full extent of the problem. For example, no reasonable consumer would buy a new car with so many recurring faults that the car has spent more time off the road than on it because several mechanics have been unable to solve the problem”.
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