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  #25  
Old 06-22-2015, 08:15 AM
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Why would we buy a Jeep?

Go your hardest hellipilot. Legal action is the only language JA understand.


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  #26  
Old 07-12-2015, 08:52 AM
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Re: Why would we buy a Jeep?

Thanks nariracruisin', (I did just actually 'Thank' your thread for allowing me to vent). Sorry to hi-jack your thread!


I will kick off another thread shortly. As was expected, they did ignore my emails and numerous phone calls, no one got back to me of course.


A.C.C.C received my file, M.T.A and Dept. of Fair Trade next stop.
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  #27  
Old 08-14-2015, 03:13 AM
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Re: Why would we buy a Jeep?

Quote:
Originally Posted by fwdjeep View Post
The trouble with the current consumer laws are very simple they are slanted in the favor of the big companies
And are certainly not in the consumers favor at all.

The consumer has do all the fighting and win a small claims case before the local Fair training dept or ACCC want to know about it.






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As I have just found out out can say absolutely the A.C.C.C and Dept of Fair Trade are in name only with a few 'helpfull' hints n tips in their home page.
Do not expect any assistance at all in any matter from these places. The people you speak to obviously repeat whats on the home page. That is my experience.

As such I submitted my complaints to both, waited the few weeks for the obviously busy people there to reply.

The time wasted waiting to be told that I was on my own, I have lost valuable time chasing this legally, you know, while the iron was hot.

But not to worry, theres more than one way to skin a cat.
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  #28  
Old 08-14-2015, 05:10 AM
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Re: Why would we buy a Jeep?

Im interested to know what Fair Trading and the ACCC advised you. The New consumer laws have been highly beneficial to consumers. A number of big companies have been fined huge amounts including Apple and Harvey Norman just for insinuating to customers that they do not have a consumer guarantee.
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  #29  
Old 08-14-2015, 07:34 AM
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Re: Why would we buy a Jeep?

I told Dept. of fair Trade I wanted Replacement or Refund.
Dept. of Fair Trade told Five Dock Jeep I wanted Replacement or Refund.
Five Dock Jeep declined both.


That is as far as Dept of Fair Trade will go, maybe that is the extent of the mediation we hear of.


My reply from A.C.C.C, in part, is below:


Thank you foryour email to the Australian Competition and Consumer Commission (ACCC)about Five Dock Chrysler Jeep Dodge. Your reference number for this matteris REFXXXXXXXXX.


Seekinga remedy


You may beentitled to areplacementor refund. If you have been unable to resolve this problem with Five Dock Chrysler JeepDodge, you should contact the NewSouth Wales Office of Fair Tradingon 13 32 20.


The Office of Fair Tradingmay be able to assist you with this matter. They can mediate some disputes butthey cannot enforce a resolution. Unlike the Office of Fair Trading, the ACCC doesnot have a dispute resolution service.


Although we do not have adispute resolution service we have recorded your complaint. Complaints likeyours help us understand what issues cause the most harm to Australianconsumers and where best to use our resources. You can find out about ourpriorities on our website.




I do not know if the A.C.C.C had contact with Five Dock Jeep but coincidently the day I received the reply from them I also got my bullshit letter from Five Dock Jeep which until then the Manager Nick TURTON has treated my correspondence with contempt.

So, around and around we go.
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  #30  
Old 08-14-2015, 07:52 AM
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Re: Why would we buy a Jeep?

NCAT
NCAT Home - NSW Civil and Administrative Tribunal
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  #31  
Old 08-14-2015, 08:22 PM
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Re: Why would we buy a Jeep?

Unfortunately the Govt organisations are toothless tigers. All they are good for is collecting statistics.
As pointed out, they can write to business's requesting they address your concerns, but have no power to enforce them to comply. A waste of taxpayers money.
The tribunal is a better means to an end, but again, if the business refuses to cooperate, little can be done.
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  #32  
Old 08-14-2015, 08:25 PM
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Re: Why would we buy a Jeep?

ACCC was behind the rear camera replacement for grand Cherokees. I would suggest while not helpful for individuals, they are keeping Jeep Australia on their toes.
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  #33  
Old 08-14-2015, 09:19 PM
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Re: Why would we buy a Jeep?

Yep, and you can still the threat of the ACCC and the new consumer laws to motivate dealers to do the right thing.
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  #34  
Old 08-14-2015, 10:29 PM
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Re: Why would we buy a Jeep?

I do not know if the A.C.C.C had contact with Five Dock Jeep but coincidently the day I received the reply from them I also got my bullshit letter from Five Dock Jeep which until then the Manager Nick TURTON has treated my correspondence with contempt.


Sounded a bit sus to me.
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  #35  
Old 09-23-2015, 08:59 AM
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Re: Why would we buy a Jeep?

Just for fun - Ford Everest. I had a look at the top of the range Titanium. 88k on the road. Looks like a tarted up Ranger - didn't seem to have a premium feel to it. Under powered compared to a GC, small fuel tank, no air suspension, manual rear locking diff. Equipment and tech is nothing special. Servicing is $410 @ 15k interval. I could understand buying one if you needed 7 seats.ImageUploadedByJeepGarage1443013039.900511.jpg


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  #36  
Old 09-23-2015, 07:33 PM
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Re: Why would we buy a Jeep?

Yeah, they look good on paper, but without having seen one in the flesh I get the feeling it will be a step backwards from the GC.....
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