Why would we buy a Jeep? - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Export Grand Cherokee 2011+

Reply
 
Thread Tools Display Modes
 
  #1  
Old 05-13-2015, 09:50 PM
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Nov 2012
Location: South Coast, NSW, Australia
Posts: 90
Thanks: 69
Thanked 7 Times in 5 Posts
Rep Power: 1788
nariracruisin' is on a distinguished road
Why would we buy a Jeep?

Headlines in today's Telegraph does little to enhance the reputation of the Jeep. How long will it be before the publicised negative experiences of owners start to reflect in sales?

My Jeep is now 2 years old with 40,000 k on the clock and apart from the dreaded DPF issue, (still ongoing) has been without fault. But I am beginning to wonder about the long term reliability.


No Cookies | dailytelegraph.com.au

Reply With Quote
The Following User Says Thank You to nariracruisin' For This Useful Post:
Sponsored Links
Advertisement
 
  #2  
Old 05-13-2015, 11:07 PM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Why would we buy a Jeep?

What a great article:
Even though his ministerial portfolio is now Resources and Energy, Mr Roberts still considers himself a consumer advocate, and told me that in ringing Jeep’s CEO he was just bringing the Jordans’ treatment to her attention.Put it in writing, he was told. So he did. He never heard back.
If Roberts couldn't get a response what hope do we have??? LOL


A spokeswoman for Jeep’s parent company, Fiat Chrysler, said: “After a thorough internal investigation we have discovered that, due to a regrettable lack of communication between the dealership and our head office, this customer faced what we consider to be an unreasonable delay in having his vehicle query satisfied.
Seems to be a common issue though, you would hope they investigate the failure in communication and fix it, but I doubt it.


One thing I'd add is that this isn't just a Jeep thing, it happens for lots of makes out there. But I wish Jeep would put a little bit of effort into improving such stuff ups.
__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
  #3  
Old 05-13-2015, 11:13 PM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Why would we buy a Jeep?

Oh, and this isn't an issue of long term reliability. There was a whirring sound, and the dealership stuffed them around for 8 months. Quality of service centers and lack of support from head office is the issue.
__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
The Following User Says Thank You to Benn0 For This Useful Post:
Sponsored Links
Advertisement
 
  #4  
Old 05-13-2015, 11:27 PM
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Nov 2012
Location: South Coast, NSW, Australia
Posts: 90
Thanks: 69
Thanked 7 Times in 5 Posts
Rep Power: 1788
nariracruisin' is on a distinguished road
Re: Why would we buy a Jeep?

I guess I'm rather sensitive to bad news concerning Jeep at the moment. I have had a dream run with my JGC for 35,000k, and then the DPF issue struck. i'm not confident the problem has been addressed properly by my dealer. I'm going in this afternoon armed with info from this site regarding the application of RRT 14-104. I have no record of them applying this at my 40,000k service and will be rattling the cage on this.
I have been given some confusing messages ranging from poor fuel quality, short running, towing with load causing build up of rubbish in the filter. Not once has RRT 14-104 been mentioned. All I get is 'we check and apply every applicable upgrade applicable to your vehicle'.

Would love to see them in writing on my invoice and will be seeking this.
Reply With Quote
  #5  
Old 05-13-2015, 11:39 PM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Why would we buy a Jeep?

Yeah, this story is probably more relevant to your recent experiences. Dealing with incompetent dealership service centers. That is the biggest problem with buying a Jeep.

Good luck, you can try the customer care contact if you aren't happy with the dealers response. That update should be applied, if they don't know anything about it I wonder what is happening to their other customers.
__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
  #6  
Old 05-13-2015, 11:45 PM
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Nov 2012
Location: South Coast, NSW, Australia
Posts: 90
Thanks: 69
Thanked 7 Times in 5 Posts
Rep Power: 1788
nariracruisin' is on a distinguished road
Re: Why would we buy a Jeep?

Quote:
Originally Posted by Benn0 View Post
Yeah, this story is probably more relevant to your recent experiences. Dealing with incompetent dealership service centers. That is the biggest problem with buying a Jeep.

Good luck, you can try the customer care contact if you aren't happy with the dealers response. That update should be applied, if they don't know anything about it I wonder what is happening to their other customers.
Yeah, thanks BennO. I really want to love this thing! will keep you informed.
Reply With Quote
  #7  
Old 05-13-2015, 11:49 PM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Why would we buy a Jeep?

I love mine too, no problems yet, but I haven't been in for a service for that update yet either. Due in the next couple weeks.
__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
  #8  
Old 05-14-2015, 12:00 AM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jul 2013
Location: Boston area
Posts: 267
Thanks: 0
Thanked 23 Times in 21 Posts
Rep Power: 2499
David_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond reputeDavid_Hart has a reputation beyond repute
Re: Why would we buy a Jeep?

Just remember that "In 2014, Jeep sold a total of 1.02 million vehicles".

The microcosm of this board has a high percentage of jeeps with problems and service issues. However, its people who have problems or who are interested in modding their vehicles that join.

In other words, issues that may seem huge here may actually be a tiny percentage of the overall number of Jeeps on the road.

I do agree that bad service is an issue. I'm lucky that I live in an area where there are three jeep dealers and the local one has been really good so far.

Good luck with your Jeep.
__________________
2014 Jeep Grand Cherokee Limited 4x4 3.6L v6 Billet Silver, Black leather interior (new)
x 2003 Nissan Murano SE AWD 3.5L v6 Sunlit Copper, Black leather interior (new)
x 1995 Ford Mustang 3.8L v6 Automatic Silver, Red cloth interior (used)
x 1986 Mercury Lynx 1.9L 4cyl Manual 3-door Hatchback white, grey cloth interior (used)
Reply With Quote
The Following User Says Thank You to David_Hart For This Useful Post:
  #9  
Old 05-14-2015, 12:15 AM
Benn0's Avatar
Senior Member
 
Join Date: Oct 2013
Location: Brisbane, Australia
Posts: 2,180
Thanks: 116
Thanked 361 Times in 278 Posts
Rep Power: 18978
Benn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond reputeBenn0 has a reputation beyond repute
Garage
Re: Why would we buy a Jeep?

Quote:
Originally Posted by David_Hart View Post
I do agree that bad service is an issue. I'm lucky that I live in an area where there are three jeep dealers and the local one has been really good so far.

Good luck with your Jeep.
What's interesting is that its a problem in the states and in Oz.... or perhaps its just an industry problem globally....
__________________
MY14 Grand Cherokee LTD CRD - ORA2 & QL | Mopar 18" Night Fever Rims & Rock Rails | Chief Recovery Hooks & Sump Skid Plate | STMaxx 275/65R18
Reply With Quote
  #10  
Old 05-14-2015, 12:18 AM
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Feb 2013
Location: NSW Australia
Posts: 1,473
Thanks: 276
Thanked 290 Times in 222 Posts
Rep Power: 19629
SJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond repute
Re: Why would we buy a Jeep?

It also appears that this drama was initiated in the Veronica Johns days. I would hope that the new CEO Patrick Dougherty is likely to be more proactive, (he must have authorised the buy-back of the Summit) now that he has been in the position since Dec 1st and should now have a handle on the company's reputation in this country.

I wonder if he had any idea of what he was walking into?

ETA: No issues with our 2 year old CRD Overland either NC. Due for its 50,000 service. Love the thing.
__________________
'07 WK Limited 5.7 Hemi (Sold)
'14 WK2 Overland CRD - ORAII
'15 KL Limited CRD - ADII, Tech Group, Electronics Group and Pano.
Reply With Quote
  #11  
Old 05-14-2015, 02:25 AM
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Nov 2012
Location: South Coast, NSW, Australia
Posts: 90
Thanks: 69
Thanked 7 Times in 5 Posts
Rep Power: 1788
nariracruisin' is on a distinguished road
Re: Why would we buy a Jeep?

Just back from the dealer, like pulling teeth. She said only those updates authorised by Jeep are applied and if RRT 14-104 was applicable it would have been done. I asked for a print out of all updates .. Unable to oblige.

I then demanded she sit down and read the volume of print outs I had from Jeep Garage forum before she made a complete fool of herself.

The end of the story came with an apology, 'the machine that informs the dealer has been broken down and would you believe, only yesterday we were informed of this patch.'

Update being done next Wednesday. Thank goodness for Jeep Garage forumites!
Reply With Quote
  #12  
Old 05-14-2015, 02:49 AM
Member
 
Join Date: Jul 2013
Posts: 31
Thanks: 1
Thanked 2 Times in 2 Posts
Rep Power: 1458
steele blade is on a distinguished road
Re: Why would we buy a Jeep?

Their 'machine' down since December? Hilarious.
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Why Jeep Why, no hot chicks in the mirror. ChrisOC Grand Cherokee - WK2 - 12 10-30-2012 01:57 AM
Just browsing Jeep.com Europe, and WOW, why would you buy a HEMI?! Jamesla30 Export Grand Cherokee 2011+ 50 10-22-2011 08:38 AM
Why would anyone buy the Limited? bpmcgee Grand Cherokee - WK2 - 40 10-06-2010 07:33 PM
Why would someone do this to the jeep srt8 Vinnysrt8 Showoff 41 09-21-2009 07:30 AM
Why would someone do THIS to an SRT-8? LTrainGC Grand Cherokee SRT8 - WK 17 07-29-2009 09:34 PM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 05:17 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.