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WK2 DownUnder

683K views 5K replies 276 participants last post by  Vicky Chaudry 
#1 · (Edited)
OK all the Australian's ordering Grands please post here.
Lets try to have a common thread for discussing our orders and more important our jeep when they eventually get here.

I am hearing different ETA's around.
I will try and make a list in this first post with our orders and ETA's
and then the delivery.

Sorted by order date

F500 ________Laredo QL Colour? ___________Ordered February 6th _ETA April May ______now no one knows Recieved 5th August
gmangoau ___Laredo Bright Silver ____________Ordered February _____ETA May/June ____Now ? Recieved 24th August
efracer ______Limited QL Dark Charcoal ______Ordered late February _ETA ? ____________was August now 20th of July updated 20th June
tim ________ Laredo __ Red ______________Ordered March 13th__ETA May 13th _____now ETA ? order mishap not delivered was promised last Friday. 13th May Jeep changed it to silver, now has canceled order.
OzTJ _______Overland _Mineral Grey _________Ordered march 18th __ETA June July
Deserthucker _Overland Mineral Grey __________Ordered March 18th _ETA June _________now Late September VIN 3rd June D1 recieved 9th September
Coffeman ____Laredo __Stone White _________Ordered Late March __ETA NOW ________Now mid May
EchucaBarry __Laredo Stone White ___________Ordered 12th May _____ETA July/August 18th August ship arrival
Enforcer _____Overland Mineral Grey __________Ordered may 13th ___ETA Mid to end July revieved before mine on the same ship
Spentan _____Overland Blackberry / White gold _Ordered May 13th ____ETA mid to end July
lzhou _______Limited V6 Black _______________Ordered March 19 ____ETA July ________Now first week august
just4fun ____Overland V8 ? __________________Ordered May 7th ____ETA August/September Recieved 8th September
WK2JGC ____Laredo CRD __Mineral Grey _______Ordered July 13th ____ETA end September
Magoomba__?______CRD__Bright Silvere_______Ordered ?___________ETA ?
nigelh________Overland V8 True Blue, Saddle/Black, Towkit_______Ordered Mid Dec__________ETA Fremantle 31/March___ Del Mid April
 
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#350 ·
Call Chrysler Australia, ask for customer services 03 9238 2600.
Tell them your dealer will not give you your VON or VIN.

My dealer at first would not give it to me he kept telling me the VON's keep changing, I asked for proof an order was submitted to Chrysler.
He told me he could not.
I pushed it, then called Chrysler, they then got the state rep to call me.
Got my VON the next day.

I still think dealers are ordering X jeeps and not submitting sold orders.
Just hoping one comes in the correct specs.
Dealers are lazy they are selling before they get here they don't need to do any work, charge full retail, don't need to push the sale.

I made the change to Saddle trim, I know they had to place an order then.

What does your CON look like? PM me if you wish.
 
#351 ·
OK all the Australian's ordering Grands please post here.
Lets try to have a common thread for discussing our orders and more important our jeep when they eventually get here.

I am hearing different ETA's around.
I will try and make a list in this first post with our orders and ETA's
and then the delivery.

Sorted by order date

F500 ________Laredo QL Colour? ___________Ordered February 6th _ETA April May ______now no one knows
gmangoau ___Laredo Bright Silver ____________Ordered February _____ETA May/June ____Now ?
efracer ______Limited QL Dark Charcoal ______Ordered late February _ETA ? ____________was August now 20th of July updated 20th June
tim ________ Laredo __ Red ______________Ordered March 13th__ETA May 13th _____now ETA ? order mishap not delivered was promised last Friday. 13th May Jeep changed it to silver, now has canceled order.
OzTJ _______Overland _Mineral Grey _________Ordered march 18th __ETA June July
Deserthucker _Overland Mineral Grey __________Ordered March 18th _ETA June _________now Late September VIN 3rd June D1
Coffeman ____Laredo __Stone White _________Ordered Late March __ETA NOW ________Now mid May
EchucaBarry __Laredo Stone White ___________Ordered 12th May _____ETA July/August 18th August ship arrival
Enforcer _____Overland Mineral Grey __________Ordered may 13th ___ETA Mid to end July
Spentan _____Overland Blackberry / White gold _Ordered May 13th ____ETA mid to end July
lzhou _______Limited V6 Black _______________Ordered March 19 ____ETA July ________Now first week august
just4fun ____Overland V8 ? __________________
Retired______Laredo CRD_____Ordered early 6th May ____ETA about second week in August/QUOTE]
 
#352 ·
Thanks for your advice on ringing Chrysler Aust.
I sked them for some help with giving me my Vin or Von number and explained the reasons why and what has happened to date.
I was asked if i had a Con number then they could find out some more details/
So i rang the dealer and asked for the Con number which i was given without any question, once i was given the Con number i asked if their was any update on my vehicle. I was told that it is going to be built this week ( i said nothing as i was rather stunned to say the least), I thanks him for the information and then rang Chrysler back with the Con number and also told them what the Manager has now told me (after telling me with his sales Rep that it was built and awaiting shipment.

Chrysler promised to ring me within 24 hrs with hopeflly some news.

I'll keep you posted
 
#353 ·
Once you get it become a paid member here and Milous will track it for you.
I am working on a way to find the ship they get loaded onto.
 
#354 ·
Well I also called Customer Service again today and was put through the a very nice guy who turned out to be the Jeep/Mopar Customer service manager. He is going to personally deal with my order by speaking witht he national sales manager as it looks like the NSW sales manager is not interested in calling me, even after both my dealer asked twice and also customer service asked twice for him to call me. I will be telling him that it is not good enough, unless he gets me my car in the next 3 weeks.
I also looked at my order and it was the 12th April, not May. 3 Months with NO COMMUNICATIONS as to the status of my order is very poor form from Jeep Oz.
 
#355 ·
I went to my dealer (Suttons Waitara) to cancel my order last Wednesday, having heard nothing, no VIN, no VON, just BS from the dealer, no call back from the regional manager and Chrysler Australia not wanting to talk to me. Their new sales manager then jumped up and disappeared for ten minutes, came back waving a printout, saying they had a car for me. The printout has a VIN, shows order date as 30/6/11, ETA 26/7/11, delivery 5/8/11 and it has my name on it. There is also a construction date: 052011.
Asking about QL and colour (not on the printout) they say it has QL and the colour is Stone White. My order was for White Gold, so I left undecided of what to do. Yesterday they got a Laredo Diesel in Stone White and I had a look at it. It looks ok so I have decided to go with the white. No price for guessing I am REALLY tired of waiting. Would have gone to amend the contract today but I'm out of wheels (due to....).

Enforcer, they have a silver Overland ready to sell in Waitara. Didn't see what engine though and also it would be a MY2011.
 
#356 ·
I just got off the phone with Northern Motor Group based in Victoria, they have a Dark Charcoal Overland V8 and a Brilliant Black Overland (I think its a V8 also) coming in around August, apparently much earlier than a normal order placed.

I wonder if my Jeep dealer here in Canberra can pick those cars up? lol
 
#357 ·
Well I got a call from my dealer who told me that my car was going to be delivered in NOVEMBER !!! would now be pushed out a month or 2 longer. When I told him that I have a end July ETA, he said there are no Mineral Grey CRD Overlands on the next boat (ETA end July) and that they only had a silver CRD Overland that I could have in mid September.
Guys, I have it from many sources that Jeep Oz are to blame, not the dealers. The Dealers do not know what cars they have been allocated untill the boat is almost at the wharf. I must admit I am a bit annoyed that I was not told anything only to have a bombshell dropped on me about having to wait 8+ months for a car. I guess I should be happy to get a CRD Overland this year, as they appear to be rare. I bet the managers in Jeep Oz have their company car CRD's all allocated and on the first boat. Jeep need to pull up their socks. I suggest everyone who feels they are getting the run around, call Jeep customer care and demand answers.
 
#358 ·
Join the club, did the dealer say it'd be a 2012? mine did, but its nowhere to be seen on my redrawn contract. still shows MY11. Though he has assured me that MY12 is not in the system yet, and he would not deliver a MY11 that late in November.

ah well, just gotta wait and see I guess,
 
#359 ·
Luck of the draw in some cases.
I know mine is a custom order and had to be ordered with the interior change.

But I don't think the dealer ordered anything for me, I think it was the state rep that put the order in.

I still think the dealers are just saying I want X number of, and hope the colours and options fit.
 
#360 ·
I see it a bit differently and feel sorry for the dealers.
I think that the dealers are ordering what their clients have ordered, however what they get is a different story.
Last month my dealer had 14 cars on order and received only 2 and none matched the orders. This must make life very hard for them as you do not know when or what you are getting. My car is apparently already build, so I do not know if it is a MY11 or 12, I just want it. They said it is sitting on the dock waiting for a boat. I do not understand however why there are no Mineral Grey CRD's available as it would have to be the most popular colour and model.
 
#362 ·
I see it a bit differently and feel sorry for the dealers.
I think that the dealers are ordering what their clients have ordered, however what they get is a different story.
Last month my dealer had 14 cars on order and received only 2 and none matched the orders. This must make life very hard for them as you do not know when or what you are getting. My car is apparently already build, so I do not know if it is a MY11 or 12, I just want it. They said it is sitting on the dock waiting for a boat. I do not understand however why there are no Mineral Grey CRD's available as it would have to be the most popular colour and model.
It must be with mine on the dock.
Mine has been there for 7 days now.
Keep seeing car carriers dock and leave and my car is still there.
When I see a ship leave for Oz I will let you know.
Ps if your car is built and he knows this he must have the vin then!
The build sheet will confirm all your details.
Mine is 2011 build and must of been built about the same time as yours.
 
#365 ·
It is a 2011 according to the build sheet, the car was finnished on the 30/6/11. Will be shipped to Sydney on the 23/8 on a ship I think called the Yampi Way.
Milous was great in getting me the build sheet within a hour of posting the request. What a top guy.
 
#366 · (Edited)
It is a 2011 according to the build sheet, the car was finnished on the 30/6/11. Will be shipped to Sydney on the 23/8 on a ship I think called the Yampi Way.
Milous was great in getting me the build sheet within a hour of posting the request. What a top guy.
Sorry can't find a ship called Yampi way.

Could be the spelling

Finished the same day as mine.
 
#367 ·
This is what I have on the delivery:
Scheduled for Build (D1) 06/03/2011 07:35 AM EDTDetroit Jefferson Assembly, MI
Built - Pending Inspection (I)06/30/2011 12:35 PM EDTDetroit Jefferson Assembly, MI
Plant Release (KZ) 07/01/2011 01:56 AM EDTDetroit Jefferson Assembly, MI
In Bay At Facility 07/01/2011 03:20 AM EDTDetroit Jefferson Assembly, MI
Picked Up For Shuttle 07/01/2011 03:20 AM EDTDetroit Jefferson Assembly, MI
Staged For Shipment 07/01/2011 03:22 AM EDTDetroit Jefferson Assembly, MI
Departed Facility 07/01/2011 06:11 AM EDTDetroit Jefferson Assembly, MI
Shuttled to Facility 07/01/2011 08:11 AM EDTNew Boston, MI
Received by Facility 07/01/2011 08:22 AM EDTNew Boston, MI
Loaded On Railcar 07/01/2011 01:32 PM EDTNew Boston, MI
Unloaded From Railcar 07/05/2011 10:24 AM EDTCurtis Bay, MD
On Hold 07/05/2011 10:35 AM EDTCurtis Bay, MD
VIN Information Effective 07/05/2011 10:35 AM EDTCurtis Bay, MD
VIN Information Effective 07/05/2011 10:35 AM EDTCurtis Bay, MD
VIN Arrival (XA) 07/05/2011 10:35 AM EDTCurtis Bay, MD
Ramp Compare Inventory 07/08/2011 08:40 AM EDTCurtis Bay, MD
Ramp Compare Inventory 07/08/2011 07:50 PM EDTCurtis Bay, MD
Hold Released 07/11/2011 05:12 PM EDTN/A
Ramp Compare Inventory 07/11/2011 07:50 PM EDTCurtis Bay, MD
Ramp Compare Inventory 07/12/2011 07:50 PM EDTCurtis Bay, MD
Ramp Compare Inventory 07/13/2011 07:50 PM EDTCurtis Bay, MD
Current
Train Arrival 07/02/2011 01:14 PM EDTOn Railcar - Toledo Walbridge Yard, OH
 
#368 · (Edited)
Similar to mine
Scheduled for Build (D1)06/03/2011 07:35 AM EDTDetroit Jefferson Assembly, MI
Built - Pending Inspection (I)06/30/2011 02:53 PM EDTDetroit Jefferson Assembly,MI
Plant Release (KZ)06/30/2011 10:28 PM EDTDetroit Jefferson Assembly, MI
Picked Up For Shuttle07/01/2011 03:20 AM EDTDetroit Jefferson Assembly, MI
In Bay At Facility07/01/2011 03:20 AM EDTDetroit Jefferson Assembly, MI
Staged For Shipment07/01/2011 03:22 AM EDTDetroit Jefferson Assembly, MI
Departed Facility07/01/2011 07:33 AM EDTDetroit Jefferson Assembly, MI
Received by Facility07/01/2011 08:50 AM EDTNew Boston,MI
Shuttled to Facility07/01/2011 09:33 AM EDTNew Boston,MI
Loaded On Railcar07/01/2011 01:36 PM EDTNew Boston,MI
Train Departure07/02/2011 08:49 AM EDTOn Railcar - New Boston, MI
Train Arrival07/02/2011 01:14 PM EDTOn Railcar - Toledo Walbridge Yard, OH
Train Departure07/03/2011 04:37 AM EDTOn Railcar - Toledo Walbridge Yard,OH
Train Arrival07/04/2011 02:16 AM EDTOn Railcar - Cumberland, MD
Train Departure07/04/2011 03:45 AM EDTOn Railcar - Cumberland, MD
Train Arrival07/04/2011 11:35 AM EDTOn Railcar - Jessup, MD
Constructive Placement07/04/2011 02:25 PM EDTOn Railcar - Curtis Bay, MD
Placed at Industry07/05/2011 01:00 AM EDTOn Railcar - Curtis Bay, MD
VIN Arrival (XA)07/05/2011 07:18 AM EDTCurtis Bay, MD
On Hold07/05/2011 07:18 AM EDTCurtis Bay, MD
Unloaded From Railcar07/05/2011 10:57 AM EDTCurtis Bay, MD
Ramp Compare Inventory07/08/2011 08:40 AM EDTCurtis Bay, MD
Ramp Compare Inventory07/08/2011 07:50 PM EDTCurtis Bay, MD
Hold Released07/11/2011 05:13 PM EDTN/A
Ramp Compare Inventory07/11/2011 07:50 PM EDTCurtis Bay, MD
Ramp Compare Inventory07/12/2011 07:50 PM EDTCurtis Bay, MD
 
#369 ·
Our cars are only built 2h 18min apart, so they are real close on the line.
Lets hope the boat is quick and we get our cars real soon.
 
#373 · (Edited)
I found that Yampi Way is the street name in Port Kembala just south of Sydney where the car will be unloaded.

Yeah I saw that Jeep Oz was the selling dealer, I think I called them enough to release a car that was not allocated to shut me up. There may be a Jeep Exec who has been told their car is still 6 months away as it has been allocated to me.

I bet we will see more people come here and complain that the delivery has blown out on their orders by many months. Jeep should stop the advertising blitz if they cannot supply the cars for another 12 months. This will only cause their brand harm, as people will not wait a year for a new car, unless it is a Ferrari. I just wonder how long my car would have taken if I sat quietly and waited.
 
#374 ·
I will keep an eye out for any ships leaving for Sydney or Melbourne.
It can be hard to track, Jeeps are loaded at Baltimore then the ship can go to Jacksonville or Saxon the leave for OS via Panama. This is for the east coast.
West coast they can do the same run in the US then leave via Europe or middle east,
Suez, West Australia. Or go via South Africa. Vessel tracking only gives the next port. They use to give way-points, a list of ports it was going to stop at for the next X months. Suppose that makes it to easy for pirates.
 
#378 ·
You can cancel a contract in NSW for a car if it is more than 30 days after the ETA date on the contract. Mine is 30 July, so I could, but I do not think Jeep would have any problem filling my order and I want the car.
I was told that the 23/8 for the ship to dock, 2 weeks for Jeep and customs and that the car should be in my hands mid September.
 
#379 ·
You can cancel a contract in NSW for a car if it is more than 30 days after the ETA date on the contract. Mine is 30 July, so I could, but I do not think Jeep would have any problem filling my order and I want the car.
I was told that the 23/8 for the ship to dock, 2 weeks for Jeep and customs and that the car should be in my hands mid September.

My problem is no one has ever given me an ETA delivery date.....and I still can't get one from Chrysler or the dealer. Pathetic! :mad:
 
#384 ·
It was not until I delt with a Manager in melbourne did things happen quickly.
I ordered my car a few days after you, however I was told the Mineral Gray CRD overland would be October, but now pushed out to Dec or Jan. The contract will have a estimated deliver date, or the contract will not be enforcable, due to a time limit being required. Check the contract of sale you signed at the dealers.

From what I have been told the CRD orders are now pushing out to May 2012, so I would not expect you to get a car this year, unless you put the pressure on them. I called every week to customer service for 5 weeks and eventually got escallated to management.
 
#385 ·
Hey Guys,

I just received this email concering our order of a new 2011 Grand Cherokee Overland which we ordered back on the 18th of March. As you can probably tell by my reply it has been a long wait to this point and to hear that it will be another 4 months is not acceptable.
I've tried to be patient and wait it out and kept telling myself that july isn't that far away but this has just wrecked our spirit :(

What do you guys reckon?

1st Email from dealer:

Hello Andrew,

Good News & Bad News. Please refer to the forwarded message.

Good news is, that you're in the queue. Bad news is, there are others still ahead of you. So sorry about the wait. You've selected a great car (worldwide), we just need to get yours in your driveway. As it is, it doesn't look like your Overland will be here by the 30th and for that I apologize. I'll be sure to update you when I hear more.

forwarded from JEEP Australia:
Hi Kurt,

Unfortunately these are becoming very problematic cars. We are aware that customers have been waiting for quite some time now, but do to the minimal stock we are being allocated we have to go with a first in first served basis. Due to this we have orders since January and February that have not been filled.

We have our fingers crossed that we should be receiving more than 2 (which is what we had been given to allocate over the past 3 months). With this it should hopefully relieve the pressure everyone is enduring due to the short supply on stock.

Please be patient.


Cheers,

2nd Email from dealer:

Hello again Andrew,

Hope that this message finds you well in health and happy in heart J

We just received the following information from Jeep in regards to your order. Due to the overwhelming demand for the Overland worldwide, supply here in Australia is very limited. The earliest possible production date is in August with arrival here in November. We apologize and ask for your understanding as the supply situation is totally beyond our control. I'll keep you in the loop and update ASAP when I know more.

Cheers,

Reply:

Hi Kurt,

How can this be the case? It has already been 5 months of waiting only to find that despite the reassurance that 5 months would be long enough to build,import and deliver a car, that now we will have to wait another 4 months?

I understand from all the information I am receiving from other Jeep Club members and on-line forums that we are not alone in this "CIRCUS" and it would seem that a lot of the problem is out of the dealers hands. BUT if you can remember when we first purchased the car from you, my wife was 9 months pregnant and the whole purpose of the new grand cherokee was to suit our growing family. We didn't mind cramming all our stuff into my wife's little civic assuming it would only be a "few" months. If we had of known that it would take this long our decision would have been different. AND this is coming from a JEEP enthusiast.
I am regularly competing in 4x4 comps representing The Sydney Jeep Club and in a way JEEP as a whole but this whole experience has been very souring. I have tried to wait patiently as I have seen other waiting GC owners complain and carry on, calling state managers, customer service etc etc but still it's like no matter who calls who, nobody has any idea of what's going on?!

To make things worse is to see somebody come to a jeep club meeting with word of their new Overland purchase. Apparently they had no order, just walked in off the street and bought one that the dealer had instock? How is this possible? I thought there was no such thing as dealers putting in dummy orders but it would seam that would be the only way this could happen?

Secondly, one time when I did ring in for an update, I was offered a Black Overland Hemi which would arrive slightly before mine and would I be interested as it would get me in a car earlier..........(ours is Mineral Grey) The catch was that it would have to be used as a Demonstator until just before ours got here so they wouldn't be short of a car to use for future test drives. So to me that meant "would I be interested in a car that isn't the colour you ordered, that would have many test Kms on it, for the same price and you can't have it until a week or two before yours gets here anyway" so we did what most normal people would do and say we would wait for the one we had ordered.
Now to hear that somebody was able to purchase that jeep off you guys without being used as a demonstrator is very frustrating. Especially now our expected delivery is NOVEMBER!! If you had of asked us the question "would you settle for a black car, brand new and you can have it 5 months before yours is expected" I'm sure you would have gotten a different answer from us.

Thirdly I have watched multiple 2011 Grand Cherokee Overlands come and go on CARSALES.COM.AU. As a matter of fact there is one for sale on there at the moment. See :http://www.carsales.com.au/all-cars...allpartial&seot=1&__Nne=15&__Dx=mode matchany

How come you can't get us that one? Bright Silver was our original colour and we would rather take that then wait another 4 months.

Last, another thing that I don't understand is how both the 70th anniversary GC's and CRD GC are now being delivered to customers when they weren't even available yet when we placed our order. I mean they weren't even presented to us as an option yet here they are already on the streets?????? Couldn't those have been spots on the manufacturing line for people that already had existing orders in place?

I apologise for hitting you with this rant, but as you can tell the waiting is starting to take it's toll. I understand that some of the problem may be out of your hands so If you could forward this email on to those that may be concerned it would be greatly appreciated.

Yours Sincerely
Andrew Levings

PS A copy of this email will be posted on:
SYDNEYJEEPCLUB.COM
AUSJEEPOFFROAD.COM.AU
AUSJEEPFORUM.COM
JEEPGARAGE.ORG
 
#386 ·
I really feel for you guys waiting for your cars, I can say it's well worth the wait although I wasn't saying that last weekend when I was stuck in the middle of the bush near bundaberg when the 4wd failed and the air suspension and I was stranded! Luckily some good blokes towed me out and saved me. Of course once back on the hard road 4wd and air came back.

Won't be going off road again until jeep find what caused it. Apart from that this car is awesome.
 
#387 ·
Andrew, that does suck that you have been messed around.
I am not going to be happy until I sign the paperwork at the dealers and have my car, as it does appear they are very disorganised and that there seems to be cars being allocated to people well after your order, which is gutting. I would either try my method by just calling them up each week and try to go up the food chain, or just cancel the order and get one from carsales. As I have mentioned I could have picked up a Hemi Overland in black way back when I ordered mine, I was prepared to wait for my car in July, now it is September, I would have taken the Hemi if I had known back then it was 6 months wait. My dealer also had a 70th v6 that was available, so they are out there, it just is the build to order cars that seem to be unavailable.
May be the rumours that jeep just send a bunch over hoping to match them with existing orders is correct and that they do not place any of our orders with the factory.
I feel your pain, as I would not be a happy camper with the way you have been treated.
 
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