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  #1  
Old 08-06-2009, 01:14 AM
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Help!! Can't view jeepgarage.org on my home computers.

Ok so this started on the 5th at around 11 am. When ever I go to the site it pops up with a "can not open page" error. I have tried it on three differnt computers at my house and also a mac. I can however get on the site at other peoples houses.. I have comcast but other comcast users are able to get on the site just not at my house. All other sites work but not the jeepgarage.org site. Does anyone have any advise or possible solutions?
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Old 08-06-2009, 01:16 AM
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Re: Help!! Can't view jeepgarage.org on my home computers.

I've flagged this for urgent attention by the staff buddy, hopefully we'll have it sorted quick-smart for you.
We all apologise for the inconvenience.
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Old 08-06-2009, 01:22 AM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Ok
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Old 08-06-2009, 03:21 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Quote:
Originally Posted by Shawn View Post
Ok so this started on the 5th at around 11 am. When ever I go to the site it pops up with a "can not open page" error. I have tried it on three differnt computers at my house and also a mac. I can however get on the site at other peoples houses.. I have comcast but other comcast users are able to get on the site just not at my house. All other sites work but not the jeepgarage.org site. Does anyone have any advise or possible solutions?
Thanks
Shawn,
On windows, open a Command Prompt and type:
ping www.jeepgarage.org

You should get a response like this:
Reply from 67.15.211.15: bytes=32 time=53ms TTL=48

If not, try this:
ping 67.15.211.15

You should get a response like this:
Reply from 67.15.211.15: bytes=32 time=51ms TTL=48

if you get this:
Ping request could not find host www.jeepgarage.org Please check the name and try again

Then you're unable to get to the site. Call Comcast Support.

If you get a response from the 67.15.211.15 ping test but not the www.jeepgarage.org ping test, it means you're not getting a DNS server on your internet connection but then you wouldn't get to any sites.

hth,
- Peter
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Old 08-06-2009, 03:31 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

I have the same problem.. I can go anywhere on the net using my IP #, except, JeepGarage.org. Guys, this is the 4th complaint about the same problem.. How many more we need to start looking into it? Really..
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Old 08-06-2009, 03:58 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Quote:
Originally Posted by iJeep View Post
I have the same problem.. I can go anywhere on the net using my IP #, except, JeepGarage.org. Guys, this is the 4th complaint about the same problem.. How many more we need to start looking into it? Really..
Fabian,
try the tests I posted. Just curious to see what response you get back from your configured DNS servers.

JeepGarage.org is a resource on the web and getting to it is the job of the DNS servers. It's possible that there's an issue with that information propagating out so the only thing JeepGarage.org can do is check with their Registrar and/or ISP and file a complaint there.

Your ISP provides you with a DNS server information. In that case, you would need to contact them to ensure they are not having an issue as well.

hth,
- Peter
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Old 08-06-2009, 03:59 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

excellent info Peter
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Old 08-06-2009, 05:15 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Quote:
Originally Posted by pjs1965 View Post
Shawn,
On windows, open a Command Prompt and type:
ping www.jeepgarage.org

You should get a response like this:
Reply from 67.15.211.15: bytes=32 time=53ms TTL=48

If not, try this:
ping 67.15.211.15

You should get a response like this:
Reply from 67.15.211.15: bytes=32 time=51ms TTL=48

if you get this:
Ping request could not find host www.jeepgarage.org Please check the name and try again

Then you're unable to get to the site. Call Comcast Support.

If you get a response from the 67.15.211.15 ping test but not the www.jeepgarage.org ping test, it means you're not getting a DNS server on your internet connection but then you wouldn't get to any sites.

hth,
- Peter
As I reported to Adam a couple of times. This is what Im getting...

Ping has started ...
PING jeepgarage.org (67.15.211.15): 56 data bytes
--- jeepgarage.org ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

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  #9  
Old 08-06-2009, 05:21 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Yeah, what I thought, you're not getting anything back.

Try this:
tracert www.jeepgarage.org

This will take some time to run through, If you get to 30, then there's a routing issue and it's most likely with your ISP. A successful test should look like this:

C:\Users\peter>tracert www.jeepgarage.org

Tracing route to jeepgarage.org [67.15.211.15]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 8 ms 9 ms 13 ms 10.240.185.29
3 9 ms 8 ms 16 ms 167.206.32.66
4 * * * Request timed out.
5 12 ms 11 ms 12 ms rtr4-tg11-2.wan.hcvlny.cv.net [64.15.4.25]
6 * * * Request timed out.
7 * * * Request timed out.
8 28 ms 16 ms 17 ms pos-1-10-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.9]
9 43 ms 47 ms 47 ms pos-1-13-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.233]
10 65 ms 67 ms 66 ms pos-1-13-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.253]
11 52 ms 53 ms 51 ms theplanet-cr01.dallas.tx.ibone.comcast.net [68.86.88.50]
12 56 ms 51 ms 51 ms et1-1.ibr01.hstntx2.theplanet.com [70.87.253.50]
13 52 ms 57 ms 57 ms po1.car12.hstntx2.theplanet.com [74.55.252.170]
14 52 ms 51 ms 51 ms ns1.siteground177.com [67.15.211.15]

Trace complete.

Please run the tracert test and post your results. I'm curious.
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  #10  
Old 08-06-2009, 05:47 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Bloody hell Peter, you're a guru mate!
I'm giving you + rep for giving a shit, props to you my good man!
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Old 08-06-2009, 05:54 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Quote:
Originally Posted by Marlin View Post
Bloody hell Peter, you're a guru mate!
I'm giving you + rep for giving a shit, props to you my good man!
I work for a software company -- used to be a support engineer then went into management so I'm a little rusty but it's like an old bike.

Thanks!
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  #12  
Old 08-06-2009, 06:00 PM
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Re: Help!! Can't view jeepgarage.org on my home computers.

Good on you mate, appreciate it
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