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Old 10-13-2013, 10:02 PM
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Hello Need Help

I have had my Jeep 2004 Overland for about a month. Love it! The rear passenger window fell off track won't go back up. Motor still works. Window seams to be off track. Anyone know how to get it back on track?
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Old 10-14-2013, 09:18 AM
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Re: Hello Need Help

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Originally Posted by marypamhess View Post
I have had my Jeep 2004 Overland for about a month. Love it! The rear passenger window fell off track won't go back up. Motor still works. Window seams to be off track. Anyone know how to get it back on track?
It's probably not the window falling off the track. The way the window motor assembly works is there is a cable that's anchored (to the window track) at ends with plastic anchors. The cable passes through the motor and the motor moves this cable back and forth to raise/lower the window.

It's very common for one of the plastic anchors to break and then that end of the cable isn't anchored to anything and the window falls and will not come back up. The motor will spin, but the window won't raise. There's a few options for fixing this issue:

1) Replace the whole window motor assembly. It will come with all new pieces and is pretty easy to install. Simply take off the door panel, remove the old assembly by removing 4 or 5 bolts, and reinstall the new one.

2) I believe I recall seeing someone here posting new metal anchors that you could buy. Replace the plastic ones with metal and you're good. I don't remember who posted them or where so you would have to do some searching. To me, this would be the best answer.

3) When mine did this I wasn't about to spend $100+ for a new motor assembly (and I hadn't seen the metal anchors). So I drilled and slotted my own hole in the assembly to act as a new anchor point. It requires a drill, some measuring, and then time to tinker with it to make it right.
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Old 10-14-2013, 11:13 AM
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Re: Hello Need Help

OK, did some searching and found the metal blocks here:

Jeep Grand Cherokee Power Window Parts
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Old 10-14-2013, 11:35 AM
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Re: Hello Need Help

The metal blocks should be installed as a preventive measure, because there is a big change that the cable get kinked when the window motor is activated with the window detached and you won´t be able to straighten the cable again.
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