I have a 2001 Grand Cherokee Laradeo with 81,000 miles, power seats, leather. I bought it new and have been the only owner.
About a week ago as I turned left, I noticed this creaking sound from the back of the drivers seat. I eventually gave a peek under it and couldn't see anything except some rust, which should be normal. I looked at this forum and read the suggestions but decided anyway to take it to the dealership.
They looked at it, came back with a bill for 120 dollars and said that the seat adjuster was broken and it would cost me around $892 dollar and it had to be ordered from the manufacturer. I had a cow and said I couldn't afford that. The service rep said he would recommend that I just tolerate the noise if it were him. I asked him if it were safe to drive, he said in the 8 years he was at that dealership only 2 ever had the seat back collapse.
I went home and found one of those how do you like the service you got and I filled it out saying in so many words, charging me $120 just to tell me I needed a $800 part was (#$()#(*$% stupid. Got a call the next day from the dealership and they refunded me the $120. That seemed odd and I am guessing they probably figured that they broke the part examining it and felt guilty because who ever heard of a dealership refunding money rather than say nothing.
So what do you folks think about the "broken seat adjuster". It has been just my hind end on the seat, I don't adjust the seat at all, except when I have to put it back after a service check up at the dealership, they are much bigger than me. I think it is crap, the 800 is probably for a new seat.
I am hearing the sound from the rear of the seat, when I make a left turn or when I get out of the Jeep. There has to be a solution less than 800.