2015 Limited at 2500 miles.....
mixed bag continues. Jeep fixed the rear door handle and did requested work to make sure U-Connect system was up to date. (sadly, contrary to the stated info accompanying the OS update, there’s still a notable “lag” between pressing a button on the touchscreen and seeing action....I work with touch screens on music devices and none of them behave so sluggishly)
while at the dealer, I asked them to investigate the 1-2-3 gear “wobble” and other issues. I’ve listed them below.
a. wobble. according to Jeep, the truck is performing as designed. service dept did the transmission updates (there’s actually a recall in effect on some Cherokees) and states that updates were successful.
b. odd “hanging” in reverse. (this is my most serious concern, as on my vehicle when you engage reverse, it often just “hangs” there, not responding to gentle accelerator input. you have to “punch it” to start reversing). service dept. could not replicate this issue. the next day, when I attempted to back into a parking space, it happened immediately.
c. very low air volume when climate system is set to Foot or Foot/Defrost positions. service dept compared with other 2015s on the lot and said that’s how they all operate. ie, it’s “working as designed.”
d. sunroof rattle. service dept could not replicate.
in the days since this service visit, I’ve encountered all of the issues Jeep service could not address. plus some new ones: yesterday, after adjusting the volume from the CD, the entire amplification of the audio abruptly stopped working. I couldn’t use the radio, phone via bluetooth, nada. shutting off the vehicle didn’t fix it initially, but when I returned to it after 20 minutes, the radio was fine. also, the liftgate button near steering wheel has become tempermental – sometimes it opens the back door right away, sometimes it merely unlocks it without lifting.
the most frustrating aspect of the experience has been the unpredictability – it’s a different adventure every time. I really want to like this truck, it has excellent manners on the road and offers a serene driving experience when moving forward. some of my issues are annoyances (the wobble) that can of course be tolerated; others (like the reverse issue) are more directly related to safety. I’m growing deeply concerned that Jeep is unable (or unwilling) to fully commit to addressing these. not sure what to do at this point but figured I’d share. thanks for reading.....