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Old 12-06-2014, 10:34 AM
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Cherokee at 3600 miles...and a crossroads

So this past week the Cherokee Limited has been at its 4th dealer to resolve transmission and other issues. This time, I was lucky enough to have the Chrysler roving Tech Advisor drive it, after the service manager and I went for a long drive and, of course, couldn’t replicate all of the issues.
basically, the tech says:
the “wobble” that occurs going from gears 2-3 is “normal” and “working as designed.” “no codes in the system.”
the Jeep’s tendency to “float” in reverse and failure to engage a return to forward motion is normal. “working as designed.”
the Stop/Start system issue – where the system shuts the car down just after it’s shifted into park – is “working as designed.” they couldn’t replicate it but it happened to me the first time I shifted into park after leaving the dealership.
thermostat and footwell heat level “working as designed.”
sunroof rattle was not replicated.

so now I have a decision: tolerate the flaws and inconsistences and potential safety hazards or move away from Jeep?
I’m really torn. I like the vehicle a lot, great cabin w/ nice audio and typical great Jeep suspension. but I don’t like the uncertainty that’s associated with it, and I’ve had people within Chrysler admit to me that the parts supply chain problems are systemically terrible and only going to get worse as more of these are sold. seems like now that a Chrysler tech has driven it and pronounced it “as designed” I will have a more difficult time pursuing lemon law. (this was the third visit on some of these issues).

I know this sounds like another complaint thread -- it's not. it's just the facts of my experience, in the hopes that experience can help others. I’d welcome any thoughts and insights....

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Old 12-15-2014, 04:27 PM
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Re: Cherokee at 3600 miles...and a crossroads

I have no advice for you.

But I just wanted to tell you, that you are not alone. I have the exact same issues. Talked to my dealer a little bit about lemon laws and she told it will be very difficult to win because alot of the issues are "software" and software is hard to prove malfunctioning. I kind of feel she may be right.

Just be warned if you trade it in at jeep dealership you wont get anything for it. I guess they were able to pull up how many times Ive had it in by VIN. nothing like eating 18k in depreciation the first year.
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Old 12-15-2014, 05:04 PM
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Re: Cherokee at 3600 miles...and a crossroads

I'm not sure it'll do any better at someplace other than Jeep.

I looked at the Honda crv the other day and the salesman sorta made a face when I said I had the 15 cherokee.....

upsetting to say the least. I really want to be part of the US auto industry turnaround but this vehicle, as nice as it is, seems like headaches waiting to happen. (in addition to the headaches already present!)

TM
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Old 12-16-2014, 05:19 PM
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Re: Cherokee at 3600 miles...and a crossroads

Quote:
Originally Posted by Nhoc6131 View Post
I have no advice for you.

But I just wanted to tell you, that you are not alone. I have the exact same issues. Talked to my dealer a little bit about lemon laws and she told it will be very difficult to win because alot of the issues are "software" and software is hard to prove malfunctioning. I kind of feel she may be right.

Just be warned if you trade it in at jeep dealership you wont get anything for it. I guess they were able to pull up how many times Ive had it in by VIN. nothing like eating 18k in depreciation the first year.
Sorry for your issues.
Advise from the dealer is very biased advice to say the least.
The issue is not if it is software related or mechanical.
That dealer does not know what they are talking about.
In short you got BS legal advice from the source of the problem.
The issue is if it has been in a number of times for the same issue. And the results were the inability of the dealer(Chrysler) to repair it.
It is far easier to work with one dealer, documenting each attempt, than jumping from one dealer to the next.
Have you contacted Chrysler/Jeep customer care and explained the problem. Wobble is a documented issue that as of now has not resolved by Chrysler. They have bought back/exchanged Cherokees because of this issue and others.
#1. Request a "star case" to monitor your situation. Chrysler/ Jeep customer service does that part not the dealer for cases that are problematic. Especially if the vehicle has been in a number of times for the same issue.
#2. Research Lemon Laws in your state.
Also the number of times the vehicle has been in for repair is Chrysler's problem and not yours. It helps you document you have a lemon.
#3. If you get no where with Chrysler then you may have to contact a lawyer that works lemon law in your area. Stand your ground with the dealer and Chrysler. There is no reason you have to lose $$ on this deal.
#4 Stay calm and do treat all parties with respect. Be factual with everything. The dealer does not care about you telling them about the lemon law. They have heard it before.
That letter they get from the lawyer they will care and so will Chrysler.
That is if they can not fix it.

By the way if they try to tell you that the wobble and trans issues are normal do not believe it.
I have had mine for 1 year with no TSB updates. It runs and shifts perfect.
Good luck and do your research. Do not get frustrated and and let them win. You will win!
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Old 12-16-2014, 06:09 PM
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Re: Cherokee at 3600 miles...and a crossroads

Quote:
Originally Posted by Jeepster910 View Post
Sorry for your issues.
Advise from the dealer is very biased advice to say the least.
The issue is not if it is software related or mechanical.
That dealer does not know what they are talking about.
In short you got BS legal advice from the source of the problem.
The issue is if it has been in a number of times for the same issue. And the results were the inability of the dealer(Chrysler) to repair it.
It is far easier to work with one dealer, documenting each attempt, than jumping from one dealer to the next.
Have you contacted Chrysler/Jeep customer care and explained the problem. Wobble is a documented issue that as of now has not resolved by Chrysler. They have bought back/exchanged Cherokees because of this issue and others.
#1. Request a "star case" to monitor your situation. Chrysler/ Jeep customer service does that part not the dealer for cases that are problematic. Especially if the vehicle has been in a number of times for the same issue.
#2. Research Lemon Laws in your state.
Also the number of times the vehicle has been in for repair is Chrysler's problem and not yours. It helps you document you have a lemon.
#3. If you get no where with Chrysler then you may have to contact a lawyer that works lemon law in your area. Stand your ground with the dealer and Chrysler. There is no reason you have to lose $$ on this deal.
#4 Stay calm and do treat all parties with respect. Be factual with everything. The dealer does not care about you telling them about the lemon law. They have heard it before.
That letter they get from the lawyer they will care and so will Chrysler.
That is if they can not fix it.

By the way if they try to tell you that the wobble and trans issues are normal do not believe it.
I have had mine for 1 year with no TSB updates. It runs and shifts perfect.
Good luck and do your research. Do not get frustrated and and let them win. You will win!
Thanks for the information. Hopefully the OP benefits from this as well so not to thread high jack. I definitely was not going to take my dealers advice as legal. The dealer I bought it from has been helpful and I think was just giving an honest opinion. She got a Chrysler Rep to look into it and his response was well, I have a 8 Speed Grand Cherokee and it took some getting used to. Give me your VIN and Ill check on some stuff. Never heard back. Ive had it in 4 times and all theyve done is the TSB flash and reprogram.

I live in Missouri and Lemon Law says 4 times and then you notify the manufacturer of the lemon request and they get one more shot to fix it.

Ive looked at some attorneys and they seem eager to help.


So OP your not the only one. Ive got the tranny issue, the no floor heat and a creaking cracking sunroof. I wonder if ours were built around the same time.
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Old 12-17-2014, 09:09 AM
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Re: Cherokee at 3600 miles...and a crossroads

I would be very hesitant to go the route of Lemon Law to be honest. I had issues with a 2002 Liberty and a 2014 Grand Cherokee and in both cases I worked closely with my dealer and in both cases Jeep purcahsed the vehicles back and I was very, very satisfied. Once you secure a lawyer and get into litigation the dealer and Jeep back right out and you will get the short end of the stick in what ever settlement might come out of the Lemon law proceedings. Your dealer has the power to really help you if he/she so desires. best of luck.
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Old 12-17-2014, 11:12 AM
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Re: Cherokee at 3600 miles...and a crossroads

re the above: I have heard the same thing about chrysler and others being ruthless about lemon law arbitration.

what makes pursuing that kind of redress tricky is the fact that these are design/engineering elements, some of which are in use across a range of vehicles. for example, when I told the service mgr about the "hanging" in reverse, which for me is a huge safety issue, he basically said "all chryslers do that" in varying degrees.

which means that if you wish to go after them, the burden is to prove that this faulty design is the problem. same with the trans issues, sunroof, heater, etc. I know it's not working properly. but chrysler says it's working "as designed." lots of daylight between those two situations. you could drive a truck right through.
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