Originally Posted by Nhoc6131
I have no advice for you.
But I just wanted to tell you, that you are not alone. I have the exact same issues. Talked to my dealer a little bit about lemon laws and she told it will be very difficult to win because alot of the issues are "software" and software is hard to prove malfunctioning. I kind of feel she may be right.
Just be warned if you trade it in at jeep dealership you wont get anything for it. I guess they were able to pull up how many times Ive had it in by VIN. nothing like eating 18k in depreciation the first year.
Sorry for your issues.
Advise from the dealer is very biased advice to say the least.
The issue is not if it is software related or mechanical.
That dealer does not know what they are talking about.
In short you got BS legal advice from the source of the problem.
The issue is if it has been in a number of times for the same issue. And the results were the inability of the dealer(Chrysler) to repair it.
It is far easier to work with one dealer, documenting each attempt, than jumping from one dealer to the next.
Have you contacted Chrysler/Jeep customer care and explained the problem. Wobble is a documented issue that as of now has not resolved by Chrysler. They have bought back/exchanged Cherokees because of this issue and others.
#1. Request a "star case" to monitor your situation. Chrysler/ Jeep customer service does that part not the dealer for cases that are problematic. Especially if the vehicle has been in a number of times for the same issue.
#2. Research Lemon Laws in your state.
Also the number of times the vehicle has been in for repair is Chrysler's problem and not yours. It helps you document you have a lemon.
#3. If you get no where with Chrysler then you may have to contact a lawyer that works lemon law in your area. Stand your ground with the dealer and Chrysler. There is no reason you have to lose $$ on this deal.
#4 Stay calm and do treat all parties with respect. Be factual with everything. The dealer does not care about you telling them about the lemon law. They have heard it before.
That letter they get from the lawyer they will care and so will Chrysler.
That is if they can not fix it.
By the way if they try to tell you that the wobble and trans issues are normal do not believe it.
I have had mine for 1 year with no TSB updates. It runs and shifts perfect.
Good luck and do your research. Do not get frustrated and and let them win. You will win!