Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > 2014+ Cherokee-KL

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 02-20-2014, 04:55 PM
Premium Member
 
Join Date: Feb 2014
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 207
Jo123 is on a distinguished road
Dealer Woes

Just out of curiosity, how long does it usually take to get a VON?
__________________

__________________
Reply With Quote
  #2  
Old 02-20-2014, 05:26 PM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 6,066
Thanks: 311
Thanked 321 Times in 283 Posts
Rep Power: 1801534
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Dealer Woes

As soon as the order is placed in the computer. When I ordered mine I walked out with my VON.

As it turned out, my salesman was the one who entered all the orders for the dealership.



---
__________________

__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #3  
Old 02-20-2014, 06:12 PM
ldsoles1066's Avatar
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Longview, TX
Posts: 151
Thanks: 2
Thanked 5 Times in 5 Posts
Rep Power: 390
ldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond repute
My salesman could not actually order my Trailhawk so the inventory manager ordered the next day and he had the VON as soon as he ordered it but it took a couple of days to get with him so that I could get it.
__________________
ldsoles1066


Cherokee Trailhawk - Ordered 2/14/14 and Picked up 4/8/14
Anvil, 3.2L, Fully Loaded

2006 Dodge Dakota, 4.7L H.O., Red
Wife Drives (me sometimes, lol) - 2011 Dodge Charger R/T Hemi, Red
Reply With Quote
  #4  
Old 02-20-2014, 06:12 PM
Premium Member
 
Join Date: Feb 2014
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 207
Jo123 is on a distinguished road
Re: Dealer Woes

Thank you for your reply. I had a feeling that the VON could be obtained pretty early. I have had problems with my dealer. My husband and I put $500 down on a TH in January that was in transit. We came back three days later and they said it had been sold. We then put $5,000 down and signed all the paperwork for another TH that was in transit. We came back two weeks later and that one had been sold also. At that point we decided to have one built for us, so we placed our order (they said that we didn't need to do any new paperwork until it came in, supposedly 6 - 8 weeks). That was on Feb 10th. I called a week later, on Feb. 17th and asked my salesman for a VON. He said he would call me back with it. When I didn't hear back from him, I went in to the dealership on Feb 18th to get a copy of my order. There was no Estimated Ship Date, no VON, and the Status is BA - Pending Order. They then told me it could take up to two weeks for a VON. I've called there everyday trying to talk to my salesman and he still hasn't called me back. Finally, last night after I called again, they gave me a VON. But when I try to track it, it says the name and/or the VON are incorrect. I am very suspicious that they didn't order my TH until I went in there on the 18th and they don't want to admit to it.

Sorry for the rant. I'm so frustrated!!
__________________
Reply With Quote
  #5  
Old 02-20-2014, 06:27 PM
ldsoles1066's Avatar
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Longview, TX
Posts: 151
Thanks: 2
Thanked 5 Times in 5 Posts
Rep Power: 390
ldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond repute
I wonder if they ordered in your name or the dealership name?
I would be frustrated as well.
__________________
ldsoles1066


Cherokee Trailhawk - Ordered 2/14/14 and Picked up 4/8/14
Anvil, 3.2L, Fully Loaded

2006 Dodge Dakota, 4.7L H.O., Red
Wife Drives (me sometimes, lol) - 2011 Dodge Charger R/T Hemi, Red
Reply With Quote
  #6  
Old 02-20-2014, 06:57 PM
bill_de's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Sep 2012
Posts: 6,066
Thanks: 311
Thanked 321 Times in 283 Posts
Rep Power: 1801534
bill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond reputebill_de has a reputation beyond repute
Re: Dealer Woes

If the dealer still has your $5,000, get it back asap. There is no reason for them to hold more than $500 on a sold order. It's obvious that if you decided not to take it they would have no trouble selling it.

At least from the little we know, it sounds like the dealer is taking advantage of you. If there is another dealer around you may want to cancel the order and take your business elsewhere.


---
__________________
If you need a shoulder to cry on ...

... pull over to the side of the road!

Reply With Quote
  #7  
Old 02-20-2014, 07:03 PM
ldsoles1066's Avatar
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Longview, TX
Posts: 151
Thanks: 2
Thanked 5 Times in 5 Posts
Rep Power: 390
ldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond reputeldsoles1066 has a reputation beyond repute
I agree with bill_de. May be time for another dealer.
__________________
ldsoles1066


Cherokee Trailhawk - Ordered 2/14/14 and Picked up 4/8/14
Anvil, 3.2L, Fully Loaded

2006 Dodge Dakota, 4.7L H.O., Red
Wife Drives (me sometimes, lol) - 2011 Dodge Charger R/T Hemi, Red
Reply With Quote
  #8  
Old 02-20-2014, 10:30 PM
Premium Member
 
Join Date: Feb 2014
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 207
Jo123 is on a distinguished road
Re: Dealer Woes

You're right - I shouldn't leave that much money with them, especially if they are delaying the build. Thanks!
__________________
Reply With Quote
  #9  
Old 02-22-2014, 10:05 PM
coxwar01's Avatar
Coxwar01
My Jeep: 2014 2.4L JK
 
Join Date: Jan 2014
Location: Collingwood, Ontario
Posts: 4
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 0
coxwar01 is on a distinguished road
Re: Dealer Woes

Quote:
Originally Posted by Jo123 View Post
Just out of curiosity, how long does it usually take to get a VON?
Usually within a few days of your dealer putting in the order.
__________________
Reply With Quote
  #10  
Old 02-23-2014, 12:36 PM
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Where the Wild Things Are...
Posts: 31
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 247
Jethro1984 is on a distinguished road
Re: Dealer Woes

I had a VON when I walked out the day I ordered. However, you must be in D status I believe, which is order confirmed before it will show up in VOTS. In my case, that was three days after I ordered. I received an email from "ordertracking" and it said order confirmed and told me how to use VOTS. Until that point, I had gotten the same error you were getting.
__________________
Waiting on a 2014 Trailhawk....
Reply With Quote
  #11  
Old 02-23-2014, 04:30 PM
Premium Member
 
Join Date: Feb 2014
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 207
Jo123 is on a distinguished road
Re: Dealer Woes

That is very helpful, thanks. It will be two weeks tomorrow since I've ordered, and I'm still getting the error message.
__________________
Reply With Quote
  #12  
Old 02-24-2014, 10:39 AM
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Jan 2014
Location: Minnesota
Posts: 66
Thanks: 10
Thanked 1 Time in 1 Post
Rep Power: 311
SassyBlonde is on a distinguished road
Re: Dealer Woes

Jo123...
I didn't have the issues you did but my dealer listed my car as "In transit" on their site when it was shown as shipped. I called around on a few others in the area and they do the same thing. It sounds like this dealer is doing the same but not being truthful in the fact that they are cars that are already spoken for (i.e ordered by someone else).

I wonder if they aren't doing this to show corporate that they are moving vehicles from their lot instead of being based on customer orders. The fact that they took $5k from you for a down payment is a bit sketchy. I would call Jeep directly and ask.

Good luck!
__________________

__________________
SassyBlonde
2014 Jeep Trailhawk delivered 2/12/2014
Deep Cherry Red
3.2 V6 (because I could, tired of a 4-banger)
Cold weather group (duh, I live in MN)
Comfort/Conv group (who doesn't need comfort/conv?!?)
Leather (my dog...nuff said)
Tow pkg (I need to put my bike somewhere and maybe I will let hubs tow his boat)
Pano sunroof (for the 3 months of summer)
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Car woes HEBEGB Troubleshooting/Problems 8 12-12-2012 06:20 PM
Cabin Air Filter Woes yodamel Grand Cherokee - WK2 - 43 05-03-2012 10:48 AM
WJ GC V8 woes tcuz Troubleshooting/Problems 11 04-07-2012 06:51 AM
Starter woes 4.7 WK NHWK05 Grand Cherokee - WK 9 05-02-2011 02:25 PM
Tranny woes, Help! GratefulDeadWK Grand Cherokee - WK 8 12-16-2010 01:06 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 11:56 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community