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Jeep Cherokee reliability - better info

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17K views 31 replies 13 participants last post by  mkaresh 
#1 ·
I wanted more up-to-date car reliability information that made the differences between cars clearer. So a few years ago I started getting people together to make this possible. TrueDelta now updates actual repair frequencies, not just dots, four times a year, to track cars closely as they age.

We've had excellent participation by Grand Cherokee and Wrangler owners, and I'd similarly like to provide solid stats for the new Cherokee. Just a matter of getting enough owners involved.

Participants simply report repairs the month after they occur on a one-page survey. When there are no repairs, they simply report an approximate odometer reading four times a year, following the end of each quarter.

To encourage participation, participants receive full access to all results, not just those for the Cherokee, for free. I'll share results for the Cherokee in this thread after each update.

TrueDelta | Enrollment
 
#5 · (Edited)
Thanks, SDJeep!

We have an initial reliability stats for the Cherokee based on owner experiences through March 31, 2014.

The epair frequency, in terms of repair trips per 100 cars per year:

2014 Cherokee: 20, low, small sample size

We'll have further updates in August and in November. The more owners participate, the precise these will be.

To see how competitors compare, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons
 
#7 ·
We've updated our reliability stats for the Cherokee to include owner experiences through June 30, 2014 (making them about 14 months ahead of some others).

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 Cherokee: 16, low

This is much better than the related Dodge Dart.

Next updates in November and in February. The more owners participate, the more comprehensive and precise these will be.

For repair descriptions, the stats of other cars, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons
 
#8 ·
We'll have another update soon, and the stat will be creeping up. But it will remain much better than the Cherokee's dreadful score in CR's latest update. This might be because we measure different things. Our scores only include problems fixed with something other than a software update, and many of the problems reported to CR could be software-related.

Looking forward, we could especially use more participants with 2015s. Many on this board yet?

More 2014s would also be very good to have.

Join TrueDelta
 
#9 ·
Looking forward, we could especially use more participants with 2015s. Many on this board yet?


Join TrueDelta
I picked up my 2015 TH on the 13th of this month, so I'll join up to add my input. For what it's worth, I didn't even have my car for 24h before it went back to the dealership with an instrument panel failure...
 
#11 ·
Thanks, guys!

We've updated our reliability stats for the Cherokee to include owner experiences through September 30, 2014.

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 Cherokee: 25, low

To view the repairs behind these numbers, check the stats for other cars, and sign up to help improve this information (next update in February):

Jeep Cherokee reliability ratings and comparisons
 
#12 · (Edited)
New stuff this time. We've updated our reliability stats for the Cherokee to include owner experiences through the end of 2014. Plus we've added reliability trends graphs. These indicate how a model's reliability has changed as it has aged, and how different model years performed when the same age.

Repair frequencies, in terms of repair trips per 100 cars per year:

2014 Cherokee: 35, moderate

We'll have further updates in May and in August. The more owners participate, the more comprehensive and precise these will be. We especially need more 2015, so we can start providing stats for the second model year.

To see how competitors compare, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons

I've attached the new graph. Will the trend continue in this direction?
 

Attachments

#13 · (Edited)
I joined and have entered both my new Jeep Cherokee (2015) and my 2010 Prius.

Cherokee is off to a very bad start - I picked it up from the dealer on 4/13/2015 (build data is 4/6/2015) and drove about 5 miles when I got "Service Transmission" displayed on the EVIC.

Drove it back to the dealer immediately and it has been sitting there ever since (1 week). Service tech pulled the codes and opened a Star Case for it with Chrysler - they say it needs a new transmission. Odometer has about 10 miles on it.

In contrast, my Prius has had zero problems in 4 1/2 years and over 60,000 miles.
 
#14 ·
I bought my Jeep based on the Consumer Reports recommendation of 2012-2013 models. I'll participate in the TrueDelta surveys so I can see how mine compares to others.

One thing worth noting. The 2013 GC options include a V6/5sp or V8/5sp. Mine is a V8/6sp. Can this option be made available?
 
#15 ·
The "6-speed" operates as a 5-speed unless manually shifted, which I don't imagine happens often. Two of the ratios are so close together that there's no reason to use both. So why do they call it a 6-speed? Chevrolet and Ford had true 6-speeds, and the Chrysler marketing folks wanted to appear competitive.

Classifying the transmission as a 6-speed would permit this sleight of hand to affect the value comparison also provided by our site, so I classified it as a five-speed.
 
#16 ·
I joined when I picked up our car in Dec '14. It's a very interesting site; thank you mkaresh :thumbsup:

FYI - Our 2015 KL is now 5 months old & 6,000km - Nil issues or problems to report :)
 
#17 ·
I'd glad you like that site, thanks for helping with it.

We've had excellent participation by Cherokee owners, so we'll have some updated stats very soon. And if more owners keep joining, in future updates they'll be even more precise.

Someone just enrolled a 2016. Are those already at dealers?
 
#18 ·
So, how have these cars been doing lately?

Our reliability stats for the Cherokee now include owner experiences through March 31, 2015. (Others are nearly a year behind.)

In terms of repair trips per 100 cars per year ("low" is best):

2015 Cherokee: 35, moderate
2014 Cherokee: 44, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 Cherokee: 71, 5

Next updates in August and in November. The more owners participate, the more comprehensive and precise these will be.

For repair descriptions, the stats for other cars, and to sign up to help improve this information:

Jeep Cherokee reliability
 
#19 ·
Hi mkaresh,

so within your Target Audience from JeepGarage, how many owners have provided KL repairs / issues to those that have reported no KL repairs / issues?

I'd say that the data would be very lopsided toward KL repair issues.

The reason for my assumed observation is because most KL owners here on JeepGarage have experienced problems with their vehicles. However a lot of KL owners that don't experience repair problems are not here (on JeepGarage)..... anymore. They're probably off experiencing Jeep utopia and have forgotten how to spell JeepGarage.

Do you see where I'm going with this? (Re: Target Audience).

mkaresh I admire what you've done and I'll continue to contribute to your website. But I'd say that I'm only one of a handful of those KL owners on JeepGarage that have no issues or problems to report. Cheers, Marty.
 
#20 · (Edited)
A key part of the process is that we exclude all problems that appeared before someone joined. This way, if someone joins because they are experiencing a problem with their car, that particular problem won't distort the results.

No other survey does this.

For what it's worth, I've also noticed that FCA's Fiat-based cars tend to start out with fairly low repair frequencies--little reported soon after owners join--then worsen after 6-12 months. So far, though, the Cherokee hasn't gotten near as bad as the 500 and Dart did, and it's quite possible that it never will. The company might have learned from its experience with the earlier models.
 
#22 ·
The best info on these KL's is that the trans is crap along with other electronic problems. You don't need a website to determine these facts.
 
#23 ·
Our reliability stats for the Cherokee now cover the year ending June 30, 2015. (Others are over a year behind, and so report how these cars were doing when a year younger.)

Repair trips per 100 cars:

2015 Cherokee: 24, low
2014 Cherokee: 37, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 Cherokee: 74, 4

For the descriptions of all reported repairs, results for other models, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons
 
#24 ·
I can report on two 2015 KL 4x4 Latitudes purchased around Dec 2014 now after their first service call, both with approximately 10,000 miles, no reported problems :) JEEP on !
 
#26 ·
We've updated our reliability stats for the Cherokee to include owner experiences through September 30, 2015.

Repair frequencies, in terms of repair trips per 100 cars per year:

2015 Cherokee: 22, low
2014 Cherokee: 39, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2014 Cherokee: 70, 2

We'll have further updates in February and in May. The more owners participate, the more comprehensive and precise these will be.

For the details, including repair descriptions, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons
 
#27 ·
I have a 2014 TH. Got it September 2014 and now have 12,500 miles on it. I also have a stack ( ok, 3 or 4 ) recall notices. It also has had the transmission replaced twice and the transfer once. Where would you classify the little POS?


Sent from my iPhone using JeepGarage
Charles Sanders
 
#28 ·
We've updated our reliability stats for the Cherokee to include owner experiences through the end of 2015, about eight months ahead of other sources. In terms of repair trips per 100 cars per year--lower is better:

2015 Cherokee: 29, low
2014 Cherokee: 43, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2015 Cherokee: 85, < 1
2014 Cherokee: 65, 2

For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information--we especially need more 2016s:

Jeep Cherokee reliability ratings and comparisons
 
#29 ·
For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information--we especially need more 2016s:

Jeep Cherokee reliability ratings and comparisons
I registered two vehicles at your site, a 2014 Cherokee and my 2011 GC Overland. Then I rushed back over here and registered so I could brag about it. Thanks for your help.
The Cherokee has had zero problems and just had it's second oil change. I'll take delivery of my GC next week.
 
#31 ·
We've updated our reliability stats for the Cherokee to include owner experiences through June 30, 2016. Reliability information elsewhere is based on a survey conducted in April 2015--well over a year ago.

Repair frequencies, in terms of repair trips per 100 cars per year:

2016 Cherokee: 27, moderate, small sample size
2015 Cherokee: 27, moderate
2014 Cherokee: 44, moderate

We have two additional statistics, "Nada-odds" and "Lemon-odds", to indicate the percentage of cars with no repairs in the past year and those that required 3+ trips to the repair shop:

2015 Cherokee: 78, < 1
2014 Cherokee: 66, < 1

We'll have further updates in November and next February. The more owners participate, the more comprehensive and precise these will be.

For the repairs behind these stats, reliability information on other models, and to sign up to help improve this information:

Jeep Cherokee reliability ratings and comparisons
 
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