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  #37  
Old 03-07-2014, 02:08 AM
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Re: OEM Tow Setup On Order

UPDATE:

Got the tow harness installed yesterday. WARNING this is a labor intensive PITA to do!!! Took them 4 hours to complete the job. It was the 1st one they had done so that adds a little to it but I would say even after they have done some and have it down to a science you are still looking at 2.5-3 hours. Just too much to do for the flat rate 1.2 Hours to be accurate. You have to strip all the trim off the driver's side from the cargo area to the front door and dash. I guess the cargo area side panel is a bear to get out. Also awkward to get up under the dash to hook the wiring in too.

Have to go back for the flash because it took so long they got behind and I said I didn't need to tow anything for a while. They would have done it but I was fine coming back later for that. Actually, they can do it when I have the remote start kit put in. I also have to go back later today and pay. The service manager said he needed to think about what to charge for a bit. He can't charge for how long it took but the flat rate is unfair as well( and I agree ).

So just FYI if you are thinking of doing this yourself - a flash IS needed( some have said it wouldn't but it is )after it is installed and this is not an easy or quick job. I am glad I did not attempt it. I have done OEM harnesses like this before and they always suck. This one sounds like it would have been a nightmare.
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  #38  
Old 03-07-2014, 06:29 AM
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Re: OEM Tow Setup On Order

Quote:
Originally Posted by NHPATRIOT View Post
UPDATE:

Got the tow harness installed yesterday. WARNING this is a labor intensive PITA to do!!! Took them 4 hours to complete the job. It was the 1st one they had done so that adds a little to it but I would say even after they have done some and have it down to a science you are still looking at 2.5-3 hours. Just too much to do for the flat rate 1.2 Hours to be accurate. You have to strip all the trim off the driver's side from the cargo area to the front door and dash. I guess the cargo area side panel is a bear to get out. Also awkward to get up under the dash to hook the wiring in too.

Have to go back for the flash because it took so long they got behind and I said I didn't need to tow anything for a while. They would have done it but I was fine coming back later for that. Actually, they can do it when I have the remote start kit put in. I also have to go back later today and pay. The service manager said he needed to think about what to charge for a bit. He can't charge for how long it took but the flat rate is unfair as well( and I agree ).

So just FYI if you are thinking of doing this yourself - a flash IS needed( some have said it wouldn't but it is )after it is installed and this is not an easy or quick job. I am glad I did not attempt it. I have done OEM harnesses like this before and they always suck. This one sounds like it would have been a nightmare.
You know maybe Chrysler/Jeep should just include the Tow with the vehicle base as does Honda on the Pilot. I am sure they could keep the additional cost down to under $400 and maybe lower if they option out the Spare tire. The spare could even be a dealer installed.
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  #39  
Old 03-07-2014, 08:51 AM
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Re: OEM Tow Setup On Order

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Originally Posted by Jeepster910 View Post
You know maybe Chrysler/Jeep should just include the Tow with the vehicle base as does Honda on the Pilot. I am sure they could keep the additional cost down to under $400 and maybe lower if they option out the Spare tire. The spare could even be a dealer installed.
I agree. It was freaking miserable for the poor mechanic.
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Old 03-21-2014, 03:27 PM
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Well I called the dealership to get an update on my tow package and this is what their reply was. "We have the hitch in however your wiring harness is on back order and we do not expect it till the end of May " So being that I'm wanting to get my boat in the lake I'll just be putting the the hitch on for now. Then later I'll have them put the wiring harness in. My question is has anyone had there's put in and is it true a flash will have to be done for the trailhawk. I guess I will also be getting a pair of battery operated flashers for the trailer. I don't have too many heavily used roads to get where I'm going and hopefully this will be sufficient for the law. 😇
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Old 03-25-2014, 02:37 AM
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Update the dealership will not pay to have the hitch put in then for to come back in for the wiring harness. I feel like.this is bullcrap. I feel like I've been the one mislead the whole time one story after another. They should make it rift and help in anyway possible. I guess that's asking to much
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Old 03-25-2014, 06:33 AM
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Re: OEM Tow Setup On Order

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Originally Posted by ChadRizor View Post
Update the dealership will not pay to have the hitch put in then for to come back in for the wiring harness. I feel like.this is bullcrap. I feel like I've been the one mislead the whole time one story after another. They should make it rift and help in anyway possible. I guess that's asking to much
I think it maybe a liability issue with the dealer. Tow with no lights?
The way people are these days. "Well you installed it without ligthts".
They need to put it on the road to comply with all laws.
I'm not making excuses for this bad dealer behavior. Communication is key as to why they will not. I sounds like you had an agreement when you purchased your Cherokee for the tow.

I had the issue with my Cherokee in November. Could not find one with tow. The dealer found one without tow but loaded for a hot price.
They can install it. Problem was the hitch is BO. I can bring it back when it comes in and have it put on. They even priced it into the agreement.
I factory ordered the Cherokee. After reading all of this I'm glad I did.
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  #43  
Old 03-25-2014, 07:23 AM
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I totally understand but I was going to put a pair of battery operated flashers just to get it to the lake. Its aggravating to ruin my summer plans due to poor operations.
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  #44  
Old 03-25-2014, 10:59 AM
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Re: OEM Tow Setup On Order

The hitch goes in before the wiring. Says so right on the install instructions for the wiring harness. Big bold black box/area with the following statement in all cap's on the cover of the tow harness install booklet...

VEHICLE MUST BE EQUIPPED WITH TRAILER HITCH BEFORE PROCEEDING

They may think that they will have to be in the same area again for the harness and don't want to get double dipped for the work. However, the hitch has to go on 1st anyway. All they do after that near the hitch is to plug the 7/4 pin connector into the slot on the hitch, drill a hole through the floor pan to allow the harness to be fed out of the cargo area down to the hitch, and plug the harness into the 7/4 connector. Nothing else need be done in the hitch area. There will be no repeat work.

If I were you I would tell them to either put the hitch in NOW and let you come back when the wiring kit is in or to refund your money and go elsewhere to get it done. Maybe give you the hitch and then refund the difference and let you get it installed elsewhere.
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Old 04-03-2014, 04:25 PM
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Re: OEM Tow Setup On Order

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Originally Posted by NHPATRIOT View Post
UPDATE:

Just got the vehicle back from the body shop after having the hitch and fascia installed. Everything fit fine. Turns out we did have the parts list correct and this is actually an easy swap to make as it involves very few parts. The tow harness will be the hardest thing to do.

The dealer will install the tow harness on Thursday and the hitch install will be done. I will take a picture when it is all done( FWIW - will look like any Cherokee with a factory tow package ).

So, assuming the tow harness is right( and it should be )here is the parts list, list pricing( I paid much less ), and some notes...

HITCH: 68102272AB
LIST PRICE: $257.00
NOTES: Fits ALL except for Trailhawk

HITCH BOLTS: 6508668AA
LIST PRICE: $6.10 each
NOTES: 6 Needed

REAR FASCIA: 68203262AC
LIST PRICE: $137.00
NOTES: For V6 Latitude w/ Dual Exhaust Outlets.

TOW HARNESS KIT: 82213938AB
LIST PRICE: $203.85
NOTES: Fits ALL

Hope this helps.

I bought my KL in Jan. Wanted the tow pkg then, but dealer says they will have in a few more weeks. Where did you buy your parts? Regarding wire harness, I looked at the Draw-Tite T-One connector and you have to run all the way forward as well.

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Old 05-13-2014, 11:36 PM
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OEM Tow Setup On Order

The update on my oem hitch install. The good and the bad!
As of today my jeep dealership will have had my trailhawk for exactly one week. The jeep was put in the shop on a Tuesday, for the installation of my hitch and wiring harness. I was expecting it to take two days being that its a hard install and it was the very first one that they have installed at the dealership. When I arrived at the dealership the next day I was told that they were having issues with installation of the wiring harness and it would take another day. I called them Thursday afternoon to check up on the progress and was told it was still not ready although everything was installed. The lady explained that after they buttoned up everything, the jeep would not turn over and that some of the electronics were not functioning also. She stated that it was narrowed down to the service dept. shorting out a body control module and the new module was in route from jeep for replacement.
I'm glad that early on when I purchased my trailhawk that I had them throw in a towing package in the deal. Rather me heckle them over the price.
I'm guessing as of right now they've spent about 24-to 32 hours total on my jeep,at $85.00 an hour (You can do he math) and am glad I did not flip the bill on this addon, I'm also sure that control module they had to pay out of pocket was not cheap. They gave me a loaner which I'm sure they will come to regret. It's 2013 dodge truck ( not a bad truck by the way), until I get my jeep back. I think their going to have a stroke,😆😗😳 The wife and I have put 460 miles on it already
It's been a roller coaster of feelings about this whole experience and am ready to get off on the next exit. I wanted to share with you all the issues you might run into if your planing to have one installed. Granted you may not have any problems on the install but understand its a full day install at the very lest.
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  #47  
Old 05-15-2014, 07:04 AM
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Re: OEM Tow Setup On Order

After reading these adventures of tow hitch/wiring installs I am so glad I stuck to my guns and Factory ordered.
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Old 05-15-2014, 08:19 PM
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Re: OEM Tow Setup On Order

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Originally Posted by Jeepster910 View Post
After reading these adventures of tow hitch/wiring installs I am so glad I stuck to my guns and Factory ordered.

My jeep is still in the shop, it's suppose to be ready tomorrow afternoon. We'll see if they stick to their guns.
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