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  #61  
Old 05-21-2015, 05:14 PM
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Re: RO1 Recall

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Originally Posted by jstrand View Post
How is "writing letters and waiting three months" "getting your money back with no questions asked" as you stated above? One should have to write letters to Sergio begging him to honor the basic warranty contract? Seriously?

I've already waited three months and FCA has still not honored the basic warranty. I was willing to drive all the way to Columbia SC where I purchased the lemon to get them to look at it thinking the local dealer may have screwed up the program. After a full week of trying to get an appointment there, they told me there is nothing they can do until FCA learns how to fix this mess so I'd be wasting my time. That service manager that I was finally able to talk to was as nice and professional as he could be. He acknowledged that the last software does prevent a 3-2 downshift but there is nothing he can do in his shop. Those of us that trusted the recall card have been tricked into disabling our transmissions until they can come up with something.
You don't suppose people not willing to jump and help you has anything to do with your attitude do you?

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  #62  
Old 05-21-2015, 06:34 PM
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Re: RO1 Recall

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Originally Posted by macfan View Post
You don't suppose people not willing to jump and help you has anything to do with your attitude do you?
If you think honoring a contract and basic warranty is expecting someone to jump for me, then you must work for FCA. That's the attitude I have received from them since they disabled my car on April 3rd. Up until then, I had no complaints and I drove the car for 6 months.
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  #63  
Old 05-21-2015, 08:03 PM
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Re: RO1 Recall

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Originally Posted by jstrand View Post
If you think honoring a contract and basic warranty is expecting someone to jump for me, then you must work for FCA. That's the attitude I have received from them since they disabled my car on April 3rd. Up until then, I had no complaints and I drove the car for 6 months.
Who I work for is none of your business and what connections I have with FCA are not either. What is my business is you are here bad mouthing Chrysler and Jeep when you have been told how to get your problem solved but are too stubborn to follow the advise. Go ahead and do things your way and see how far you get. You may get lucky but you have already said the dealership is ignoring you. I am sure your attitude has nothing to do with you being ignored. FCA/Chrysler is a huge company and there are procedures to be followed. If they are not there is chaos within the company. Just because you are upset, FCA and its dealers are not going to abandon long established procedures. As I suggested to you in another post you are the one who insisted that the dealership do a flash to your transmission when you were having no problems. Now that you are having problems you are expecting the dealership to drop everything and help you. You in return have developed at attitude and are bad mouthing everyone around. Somehow you have this crazy idea that some video you are going to make is going to force them to help you. No, it is just going to make them more angry with you and even more determined to ignore you. It is understandable why they are not eager to call in a favor and help you. I am not going to tell you how I know other than to say I have it on good authority it is highly unlikely your transmission can be fixed and will need to be replaced. Since you are the one who insisted on the flash in the first place you have kind of made a problem. Your dealer can get that transmission replaced but because of what you did and are doing he probably is reluctant to use up one of his rationed Chrysler rep favors. At this point there is not much you can do but throw yourself on the mercy of the dealer and talk to them with a new attitude. Your only other alternative is to lawyer up, spend lots of money and time, and even if you win that game you will not come out ahead. BTW, if you think FCA/Chrysler and your dealer are not talking to you now just go ahead and lawyer up and you will think they both dropped off the face of the earth. The lawyers for FCA/Chrysler and the dealer eat people like you for breakfast everyday. As I mentioned before, I live near Chrysler Headquarters. I see people drive around here almost everyday with signs on their vehicles saying things like: Another Chrysler lemon sold by (insert dealer name here). Until they follow procedure Chrysler just ignores them.

On a more personal note: I suggest if you ever get your Jeep drivable you immediately sell it and buy a different brand. You are never going to be happy with your Jeep and or Chrysler so why keep yourself miserable. I will just remind you that the Cherokee is the best selling Jeep in Chrysler's Jeep line up. The public must think the Cherokee is a decent vehicle to be keeping the sales pace up in spite of Consumer Report's continual bashing. Are there problems with the Cherokee? Of course. Anything man made and mass produced will have problems regardless of how much it cost.

Again, I wish you Good Luck.
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  #64  
Old 05-21-2015, 08:13 PM
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Re: RO1 Recall

""The lawyers for FCA/Chrysler and the dealer eat people like you for breakfast everyday. As I mentioned before, I live near Chrysler Headquarters."

They eat people like me that just months ago bought a 37,000 dollar vehicle from them. Keep running your mouth, fool. You are making FCA look far worse than I am.
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  #65  
Old 05-21-2015, 08:37 PM
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Re: RO1 Recall

""I see people drive around here almost everyday with signs on their vehicles saying things like: Another Chrysler lemon sold by (insert dealer name here). ""

Incredible! He's bragging about this!
That a Boy. That should do wonders for sales!
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  #66  
Old 05-21-2015, 08:48 PM
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Re: RO1 Recall

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Originally Posted by jstrand View Post
""The lawyers for FCA/Chrysler and the dealer eat people like you for breakfast everyday. As I mentioned before, I live near Chrysler Headquarters."

They eat people like me that just months ago bought a 37,000 dollar vehicle from them. Keep running your mouth, fool. You are making FCA look far worse than I am.
I am done. No one can help someone who does not want to be helped. Just for fun look up the average price of a new vehicle sold this year. You will find that $37,000 is average at best. I bought my Cherokee in 2013 using my discount and still was several thousand dollars over your price. And my last comment to you, I didn't stoop to calling you names even though I don't agree with you. I believe you owe me an apology but don't really think you have enough class to give me one. As far as me being a fool goes, I have 3 earned college degrees (bachelors, masters, specialist). Can you match that? Again, I wish you the best of luck in getting your Cherokee fixed.
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  #67  
Old 05-21-2015, 09:05 PM
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Re: RO1 Recall

Quote:
Originally Posted by jstrand View Post
""I see people drive around here almost everyday with signs on their vehicles saying things like: Another Chrysler lemon sold by (insert dealer name here). ""

Incredible! He's bragging about this!
That a Boy. That should do wonders for sales!
If you are going to quote me don't just select the parts that serve your purpose. Quoting my whole statement would be far more ethical. The part you left out was the part about following procedure that I have been trying hard to get you to understand. It is obvious you are not familiar with the corporate world especially the auto corporate world. The history of my family with Chrysler goes back all the way to management within the Desoto division so I am very familiar with how things work inside Chrysler.
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  #68  
Old 05-21-2015, 09:24 PM
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Re: RO1 Recall

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Originally Posted by macfan View Post
If you are going to quote me don't just select the parts that serve your purpose. Quoting my whole statement would be far more ethical. The part you left out was the part about following procedure that I have been trying hard to get you to understand. It is obvious you are not familiar with the corporate world especially the auto corporate world. The history of my family with Chrysler goes back all the way to management within the Desoto division so I am very familiar with how things work inside Chrysler.
Oh Oh Daddy is going to give you a boot when he sees this thread.
BTW , I "followed procedure". I got a recall notice in the mail. I have never considered a recall an option. I called the dealer and the desk guy said this should be done to keep the warranty intact. I followed his advice and when I picked up the car, 2nd gear was disabled. If the FCA had been honest about what the recall really did, I would never have done it.
Now go show this thread to your Daddy and see if he approves.
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  #69  
Old 05-22-2015, 08:22 AM
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Re: RO1 Recall

If you plan on doing anything legally, you must have documentation. That means writing letters and making detailed notes which should include times, dates, whom you have talked to and what was said. If you don't have anything to build a case with you are just beating your head against a wall. Ragoodsp outlined the process pretty good for you. Good luck.
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  #70  
Old 05-22-2015, 09:58 AM
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Re: RO1 Recall

I was not aware that I would be stepping in to a real "hornets nest" when I explained how I dealt with Chrysler/Jeep to remedy some issues I had with previous Jeeps. I was attempting to be helpful in explaining how I went about reaching a very satisfactory outcome. To be honest, I have never heard of any other car manufacturer being so very customer friendly for they listened, reacted and accommodated me. I love my 2014 Cherokee and my 2014 GC and very much look forward to new products coming along from Jeep. If you have no relationship with your dealer (jstrand) and it sure appears that way because of your attitude you are completely dead in the water and you will not get any help. I am done with this discussion and wish you the best in what ever direction you go in. I would ask that you please stop bashing (jstrand) the brand because IMO you have made your own bed. Thanks, R.G.
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  #71  
Old 05-22-2015, 11:02 AM
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Re: RO1 Recall

Trying to get this thread back on track........

After RO1 (w/ my TH, V-6), one shifting frustration was solved: downshifting at highway speeds w/ a small accelerator kick is now better. However 3 > 2 > 1 downshift is still a problem as before R01.

Others in this thread have said that RO1 resulted in 2nd gear being locked out. Is this literally true? Not so on mine, post RO1. Also, my RO1 does not require wait time nor does it result in engine racing before it catches 1st on an accelerator kick-down downshift. My V-6 RO1 seems to be reacting differently (and better) from others.

Jim383 and JStrand: can you force downshift and catch 2nd? I can with my my RO1: it tends to go from 3 > 1, but I can manually force downshift 3 > 2 with the gear shifter. A PITA, but liveable in the context of loving the rest of the vehicle.

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  #72  
Old 05-22-2015, 12:12 PM
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Re: RO1 Recall

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Originally Posted by Desert Hiker View Post
Trying to get this thread back on track........

After RO1 (w/ my TH, V-6), one shifting frustration was solved: downshifting at highway speeds w/ a small accelerator kick is now better. However 3 > 2 > 1 downshift is still a problem as before R01.

Others in this thread have said that RO1 resulted in 2nd gear being locked out. Is this literally true? Not so on mine, post RO1. Also, my RO1 does not require wait time nor does it result in engine racing before it catches 1st on an accelerator kick-down downshift. My V-6 RO1 seems to be reacting differently (and better) from others.

Jim383 and JStrand: can you force downshift and catch 2nd? I can with my my RO1: it tends to go from 3 > 1, but I can manually force downshift 3 > 2 with the gear shifter. A PITA, but liveable in the context of loving the rest of the vehicle.

Desert Hiker
I can not force it into second with the manual shifter. It will read out 2 but you can feel that it never engages and then when I hit the accelerator it is painfully obvious that the car is still in third.
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