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  #73  
Old 05-22-2015, 12:19 PM
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Re: RO1 Recall

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Originally Posted by jstrand View Post
I can not force it into second with the manual shifter. It will read out 2 but you can feel that it never engages and then when I hit the accelerator it is painfully obvious that the car is still in third.
JStrand, Thanks. We clearly have different results from RO1. When I force from 3rd to 2nd, there is a notable increase in RPM (@ tach) and torque. Another force down results in further RPM (tach) and torque increase. Do you have the V-6, ADII?

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  #74  
Old 05-22-2015, 02:02 PM
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Re: RO1 Recall

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Originally Posted by Desert Hiker View Post
JStrand, Thanks. We clearly have different results from RO1. When I force from 3rd to 2nd, there is a notable increase in RPM (@ tach) and torque. Another force down results in further RPM (tach) and torque increase. Do you have the V-6, ADII?

Desert Hiker
Yes, I have the V6 and this car was superb until I answered the recall card.
I let my wife drive it today because I was dropping her Subaru off for an oil change by my work. She has already had a scary encounter when she forgot about it and had slowed down to make a left and then tried to shoot the gap between oncoming cars. The Trailhawk almost came to a dead stop in the middle of the lane with oncoming cars laying on the horn. This is the msajor safety problem of disabling second gear.
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  #75  
Old 05-24-2015, 02:13 PM
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Re: RO1 Recall

Does anyone know whether Jeep has said definitively that failure to implement RO1 ( meaning failure to address durability issues ) will invalidate the warranty? I have not had ours done yet because a) we were out of state until recently and then b) the car got darn near totaled in a hail storm and is now being rebuilt in a body shop. But Jeep continue to send me the RO1 recall card. So far, the tranny has worked without fail.


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  #76  
Old 05-24-2015, 02:56 PM
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Re: RO1 Recall

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Originally Posted by MartinC View Post
Does anyone know whether Jeep has said definitively that failure to implement RO1 ( meaning failure to address durability issues ) will invalidate the warranty? I have not had ours done yet because a) we were out of state until recently and then b) the car got darn near totaled in a hail storm and is now being rebuilt in a body shop. But Jeep continue to send me the RO1 recall card. So far, the tranny has worked without fail.


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If you got the recall then you need to get it done.

Are you sure it was the RO1 and not the RO5? The RO5 went out to all jeeps that were affected and concerned air bag system software up date. I got my 2nd notice and took it in when I got an oil change. That was the RO5.
They did a TCM TSB software update from 5/14 along with the RO5. They told me that until the RO1 shows up under my VIN it does not have to be done. Only the TSB from 5/14 showed up.

As far as warranty issues are concerned that's up in the air. You take the chance they could throw it back at you some day. I doubt it though unless you get a certified letter or the dealer told you and they marked it refused.

But all that aside why not get it? If the dealer does it correctly there should be no issues. Its the software all new Cherokees are getting. The RO1 has a test for the snap ring also that can fail due to the previous software AND PARTICULAR DRIVING HABITS.
I would get it without a 2nd thought.
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  #77  
Old 05-24-2015, 09:14 PM
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Re: RO1 Recall

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Originally Posted by MartinC View Post
Does anyone know whether Jeep has said definitively that failure to implement RO1 ( meaning failure to address durability issues ) will invalidate the warranty? I have not had ours done yet because a) we were out of state until recently and then b) the car got darn near totaled in a hail storm and is now being rebuilt in a body shop. But Jeep continue to send me the RO1 recall card. So far, the tranny has worked without fail.


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Martin,
It literally ruined my car and disabled 2nd gear and made the whole transmission shift upward too quickly. It is downright dangerous and even though I have been driving it three months this way, it still catches me by surprise when it bogs down right when you need power.
Ask your dealer point blank before you do it. Ask him if it will prevent a 3-2 downshift. That is the most dangerous part of this. It is extremely dangerous when creeping along behind traffic on an entrance ramp and then having to accelerate and merge into a busy expressway. The only way that you can accelerate is to cram it all the way down to first and then you can expect at least 6000 rpms of screaming engine yet it just makes noise instead of accelerating. It is back in third way to quickly.
Open challenge to Serg. Come drive mine in the Smokies and let me record your face.
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  #78  
Old 05-26-2015, 01:54 PM
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Re: RO1 Recall

Holy Moly, the jeep nightmare continues. Yesterday the wife and I took the Trailhawk to the beach and were lucky to make it home. Before RO1, this car was better than my Wrangler on the beach. Now yesterday we had this strong vibration and the 4WD kept disengaging, off and on like at a timed rate. Low range seemed to make it worse. The car was making so much racket that people were pointing and laughing while this pile of junk was limping down the beach.
Now the MIL light is on, cruise control won't work again and the anti-skid light is on. Just left it at the dealer for the 5th time, finally got a loaner and lo and behold the 200 that they loaned me seems to be having transmission issues as well.
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  #79  
Old 05-27-2015, 06:00 PM
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Re: RO1 Recall

So I picked up my Trailhawk today after the 5th trip for the same problem and the MIL light on and once again they have the balls to say "they can't find anything wrong with it." Incredible! I keep telling them that the 4WD goes out every time it goes on the beach and they actually blamed me for it not being in low range when the light came on. First of all, the light came on the next day when I started it up, just like so many of us have reported before.
It wouldn't stay in low range! I keep telling them that but I may as well be telling the walls. It's insane.
So i decided to take it right back to the beach and make a video. This time the tranny started acting up again as soon as the tranny temp reached 200 degrees. I have heavy duty cooling tow package and the regular temperature gauge wasn't even up to the half way point so the engine wasn't hot on an 82 degree day. The tranny soon overheated. I had to stop and let it cool down for 30 minutes before I could even move.
All on video and now the MIL light is back on after they reset it this morning and kept the car last night.
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  #80  
Old 05-28-2015, 09:04 PM
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Re: RO1 Recall

Update. After picking my car up from the dealer yesterday, the MIL light was back on within two hours and the Trailhawk broke down on the beach again.
Today I took the car to a certified ASE mechanic who owns the busiest garage in my town. There are jeeps all over his lot. It didn't take him long to duplicate all my complaints and declare my tranny bad. What's more he scanned it and showed me the witech RO1 adaptive memory codes. None of them are anywhere near what they should be so he is questioning if it ever was set up right in the first place.
For three months I have been driving around on a bad tranny despite five trips in for the same problem. At least I have learned a few things after RO1 and not sure if some of you other guys and girls have the same issue. But watch your tranny temp. After RO1 my tranny heats up real fast with any stress such as mountains, stop and go traffic and especially beach sand.
Whatever poor shifting you are having on flat land, is magnified 10 fold in the mountains or beach and I now believe it is because this 9 speed is heating up if the software is this far off. The hotter it gets, the more miserable the driving experience. Most of the real funny business that can get you run over, starts happening at around 186 degrees and by 203 you are stuck on the beach with the tide rising until the tranny cools down. These transmissions should operate at those temps but they are not with this software and it triggers a "Transmission Overheated" alarm.
At least now I have found a service manager who is listening after I told him what the independent guy found immediately and tomorrow it is going back to the dealer. Hopefully this nightmare will be over because when the tranny is right on this car, it is one sweet ride on any terrain.
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  #81  
Old 05-29-2015, 07:59 AM
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Re: RO1 Recall

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Originally Posted by macfan View Post
Who I work for is none of your business and what connections I have with FCA are not either. What is my business is you are here bad mouthing Chrysler and Jeep when you have been told how to get your problem solved but are too stubborn to follow the advise. Go ahead and do things your way and see how far you get. You may get lucky but you have already said the dealership is ignoring you. I am sure your attitude has nothing to do with you being ignored. FCA/Chrysler is a huge company and there are procedures to be followed. If they are not there is chaos within the company. Just because you are upset, FCA and its dealers are not going to abandon long established procedures. As I suggested to you in another post you are the one who insisted that the dealership do a flash to your transmission when you were having no problems. Now that you are having problems you are expecting the dealership to drop everything and help you. You in return have developed at attitude and are bad mouthing everyone around. Somehow you have this crazy idea that some video you are going to make is going to force them to help you. No, it is just going to make them more angry with you and even more determined to ignore you. It is understandable why they are not eager to call in a favor and help you. I am not going to tell you how I know other than to say I have it on good authority it is highly unlikely your transmission can be fixed and will need to be replaced. Since you are the one who insisted on the flash in the first place you have kind of made a problem. Your dealer can get that transmission replaced but because of what you did and are doing he probably is reluctant to use up one of his rationed Chrysler rep favors. At this point there is not much you can do but throw yourself on the mercy of the dealer and talk to them with a new attitude. Your only other alternative is to lawyer up, spend lots of money and time, and even if you win that game you will not come out ahead. BTW, if you think FCA/Chrysler and your dealer are not talking to you now just go ahead and lawyer up and you will think they both dropped off the face of the earth. The lawyers for FCA/Chrysler and the dealer eat people like you for breakfast everyday. As I mentioned before, I live near Chrysler Headquarters. I see people drive around here almost everyday with signs on their vehicles saying things like: Another Chrysler lemon sold by (insert dealer name here). Until they follow procedure Chrysler just ignores them.

On a more personal note: I suggest if you ever get your Jeep drivable you immediately sell it and buy a different brand. You are never going to be happy with your Jeep and or Chrysler so why keep yourself miserable. I will just remind you that the Cherokee is the best selling Jeep in Chrysler's Jeep line up. The public must think the Cherokee is a decent vehicle to be keeping the sales pace up in spite of Consumer Report's continual bashing. Are there problems with the Cherokee? Of course. Anything man made and mass produced will have problems regardless of how much it cost.

Again, I wish you Good Luck.
Sound advice and observations you have given.

Last year when I questioned my dealer about the Transmission TSB's they basically told me that if I was not having problems and/or it did not show up under my VIN they would not do them. If I wanted to do them anyway I would be on my own if problems developed as a result. If it was not broken you do not need a fix or updated software.
I listened and followed their advice after a strong discussion. Glad I listened.
Last week they installed TSB 21-18-14 from 5/14/2014 for trans shift and throttle enhancements with my oil change. When asked why not the RO1 which is newer they said that was all that was under the VIN. There were some other TSB"s showing up but they said they were not needed.
It actually drives even better and I had no complaints before.
They also told me if I had any issues get it back in and they would take care of it.

A good relationship with the dealer is all important. Listening is even more important as they do want to do the right thing for your Cherokee.
Saying anything else is crazy.
Bad attitude gets you no where in solving problems.
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  #82  
Old 05-29-2015, 09:48 AM
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Re: RO1 Recall

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Originally Posted by Jeepster910 View Post
Sound advice and observations you have given.

Last year when I questioned my dealer about the Transmission TSB's they basically told me that if I was not having problems and/or it did not show up under my VIN they would not do them. If I wanted to do them anyway I would be on my own if problems developed as a result. If it was not broken you do not need a fix or updated software.
I listened and followed their advice after a strong discussion. Glad I listened.
Last week they installed TSB 21-18-14 from 5/14/2014 for trans shift and throttle enhancements with my oil change. When asked why not the RO1 which is newer they said that was all that was under the VIN. There were some other TSB"s showing up but they said they were not needed.
It actually drives even better and I had no complaints before.
They also told me if I had any issues get it back in and they would take care of it.

A good relationship with the dealer is all important. Listening is even more important as they do want to do the right thing for your Cherokee.
Saying anything else is crazy.
Bad attitude gets you no where in solving problems.
No that wasn't "sound advice" from that shill. All he was doing is trying to demonize the messenger. People that are complaining do not complain until they realize that they are wasting their time at the dealer and their warranty is not being honored. Satisfied customers have a good relationship with the dealer. Customers that have been fed BS repeatedly, do not.
My ball is rolling now. I actually just had a good talk with a Chrysler supervisor finally after three months. When he saw the history of my case, he knew it was a complete disaster. My car is back in the shop today after a completely independent mechanic deemed the transmission bad. The owner of the independent garage was absolutely astonished that I have been repeatedly put back out on the street with this car.
All the shills claiming bad attitude can go jump. That kind of deflection goes nowhere with me or anybody else with any common sense.
Bottom line, if you cant get any satisfaction from someone within the system, get a second opinion. That got the ball rolling immediately and I have it all in writing plus video.
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  #83  
Old 05-29-2015, 10:21 AM
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Re: RO1 Recall

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Originally Posted by jstrand View Post
No that wasn't "sound advice" from that shill. All he was doing is trying to demonize the messenger. People that are complaining do not complain until they realize that they are wasting their time at the dealer and their warranty is not being honored. Satisfied customers have a good relationship with the dealer. Customers that have been fed BS repeatedly, do not.
My ball is rolling now. I actually just had a good talk with a Chrysler supervisor finally after three months. When he saw the history of my case, he knew it was a complete disaster. My car is back in the shop today after a completely independent mechanic deemed the transmission bad. The owner of the independent garage was absolutely astonished that I have been repeatedly put back out on the street with this car.
All the shills claiming bad attitude can go jump. That kind of deflection goes nowhere with me or anybody else with any common sense.
Bottom line, if you cant get any satisfaction from someone within the system, get a second opinion. That got the ball rolling immediately and I have it all in writing plus video.
Let this "shill" "with no common sense" tell you an interesting story about the difference between you and me. My Cherokee was one of the first ones built. The new employees were still making mistakes on the line. When my Cherokee was delivered the brakes were squeaking. Not really a safety problem, just an annoying noise problem. Anyway, I asked the service manger to take a look at it. He discovered that a new employee had put some grease on the back of a front brake pad where it didn't belong. Now the simple fix was to clean the grease off the back of the brake pad and reinstall. But my service manger said because I was so understanding, and if I was willing to wait a couple of days until he could get the parts, he would replace all of the pads and rotors on the front brakes. To top if off he leant me his personal car for the day the brake swap was made. I also got a call the day after the repair to make sure I was happy. BTW, you might find this interesting. I have never had any of the transmission flashes, TSBs, or the R01 done to my Jeep but now the R01 is no longer showing up as needs to be done when my VIN is put in. Also, did you know that the R01 is just a reissue of a previous TSB as a recall notice?
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  #84  
Old 05-29-2015, 10:49 AM
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Re: RO1 Recall

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Originally Posted by macfan View Post
Let this "shill" "with no common sense" tell you an interesting story about the difference between you and me. My Cherokee was one of the first ones built. The new employees were still making mistakes on the line. When my Cherokee was delivered the brakes were squeaking. Not really a safety problem, just an annoying noise problem. Anyway, I asked the service manger to take a look at it. He discovered that a new employee had put some grease on the back of a front brake pad where it didn't belong. Now the simple fix was to clean the grease off the back of the brake pad and reinstall. But my service manger said because I was so understanding, and if I was willing to wait a couple of days until he could get the parts, he would replace all of the pads and rotors on the front brakes. To top if off he leant me his personal car for the day the brake swap was made. I also got a call the day after the repair to make sure I was happy. BTW, you might find this interesting. I have never had any of the transmission flashes, TSBs, or the R01 done to my Jeep but now the R01 is no longer showing up as needs to be done when my VIN is put in. Also, did you know that the R01 is just a reissue of a previous TSB as a recall notice?
Fine! Now let me ask you a question, macfan. How would your attitude be if you had asked them to look at your brakes five times and every time they told you the brakes were "operating as intended' and maybe you were stepping on the pedal wrong?
As for the RO1 recall no longer showing up for you, I would guess that it may be that FCA has come to the conclusion that this software is an absolute disaster with public relations and vehicle performance.
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