Originally Posted by kosmos60
End of story...I installed the VG sharkfin antenna with no problem. It did not improve the SXM reception problem. Regular FM reception is fine. Color match to the original paint is great. As for the SXM dropping out issue it seems that both Sirius and Jeep agree that Sirius reception is better than XM. I was able to verify this by driving a 2010 Jeep Compass with a Sirius system and had NO drop outs in the exact same area as my SXM is dropping out. I asked Sirius if I could switch to a signal from Sirius satellites and was told it is the radio that determines which signal it receives. Their suggestion was to see if a Sirius only radio can be installed in a 2014 KL. Even if this could be done unless the dealer is willing to pay for this I don't think it's going to happen. So I (we) end up with a expensive, electronically sophisticated vehicle with a inferior radio, at least as far as the SXM is concerned.
I have a really tough time buying the line they gave you about it being the radio that determines what satellite signal it receives.
Look at it this way... they can control turning your service on or off and they can send irritating attention tones and messages directly to your radio (as they do when your subscription is about to expire) because they have your radio ID. If they can do stuff like that then they most certainly can tell your radio what Sirius or XM satellite it should receive signals from.
As I posted earlier, my unexplained loss of signal in open areas was a result of an antenna issue which the TSB took care of. And the "no signal" message is what I was receiving when it occurred.
At the time my free 1-year trial was set to expire I started receiving the "XM
service loading... please wait" messages. That was something that never happened before and it jives perfectly with what others here have previously said about Sirius pulling a bait and switch and moving owners over to the inferior XM satellites.
I continue to have this issue as of this post date. I plan on calling Sirius about it. I'm sure they'll try to blow smoke up my butt as well. I'll cancel my new subscription and demand a full refund before I'll continue to live with the irritation of such a sub-standard service.