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  #49  
Old 05-21-2014, 12:19 PM
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Re: Sirius Signal Dropping Out

Go to a different dealer that isn't independently owned and see what happens.
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  #50  
Old 05-21-2014, 04:56 PM
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Re: Sirius Signal Dropping Out

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Originally Posted by kosmos60 View Post
As I expected I (customer) am caught in the middle between Jeep and SXM. The dealer says there is nothing wrong with the radio; the dropped signal is what you get with satellite radio. Sirius says basically the same thing in a slightly different way even though the last time I contacted them they said than ran validation tests and determined something was wrong with the radio and recommended the radio be replaced. As of this morning (5/21/14) the dealer refuses to call Sirius and discuss the validation results. The dealer has turned my concern over to a Chrysler Stars team for review. I have contacted Jeep Customer Care (JCC) and they are reviewing the details and will get back to me on Friday. JCC said that since the dealer is independently owned they cannot force the dealer to do anything. They did say they would talk to the dealer and see if they can get them to call Sirius and review there data. At this point I think I am stuck with the current radio and will have to live with the dropped signals. I am going to install a Visual Garage Shark Fin antenna I just received and see if it makes any difference. If nothing changes at least the antenna looks cool.
Let us know if the shark fin improves things at all, I just want it to work!
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  #51  
Old 05-28-2014, 05:19 AM
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Re: Sirius Signal Dropping Out

End of story...I installed the VG sharkfin antenna with no problem. It did not improve the SXM reception problem. Regular FM reception is fine. Color match to the original paint is great. As for the SXM dropping out issue it seems that both Sirius and Jeep agree that Sirius reception is better than XM. I was able to verify this by driving a 2010 Jeep Compass with a Sirius system and had NO drop outs in the exact same area as my SXM is dropping out. I asked Sirius if I could switch to a signal from Sirius satellites and was told it is the radio that determines which signal it receives. Their suggestion was to see if a Sirius only radio can be installed in a 2014 KL. Even if this could be done unless the dealer is willing to pay for this I don't think it's going to happen. So I (we) end up with a expensive, electronically sophisticated vehicle with a inferior radio, at least as far as the SXM is concerned.
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  #52  
Old 05-28-2014, 06:56 AM
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Re: Sirius Signal Dropping Out

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Originally Posted by kosmos60 View Post
End of story...I installed the VG sharkfin antenna with no problem. It did not improve the SXM reception problem. Regular FM reception is fine. Color match to the original paint is great. As for the SXM dropping out issue it seems that both Sirius and Jeep agree that Sirius reception is better than XM. I was able to verify this by driving a 2010 Jeep Compass with a Sirius system and had NO drop outs in the exact same area as my SXM is dropping out. I asked Sirius if I could switch to a signal from Sirius satellites and was told it is the radio that determines which signal it receives. Their suggestion was to see if a Sirius only radio can be installed in a 2014 KL. Even if this could be done unless the dealer is willing to pay for this I don't think it's going to happen. So I (we) end up with a expensive, electronically sophisticated vehicle with a inferior radio, at least as far as the SXM is concerned.
I have a really tough time buying the line they gave you about it being the radio that determines what satellite signal it receives.

Look at it this way... they can control turning your service on or off and they can send irritating attention tones and messages directly to your radio (as they do when your subscription is about to expire) because they have your radio ID. If they can do stuff like that then they most certainly can tell your radio what Sirius or XM satellite it should receive signals from.

As I posted earlier, my unexplained loss of signal in open areas was a result of an antenna issue which the TSB took care of. And the "no signal" message is what I was receiving when it occurred.

At the time my free 1-year trial was set to expire I started receiving the "XM service loading... please wait" messages. That was something that never happened before and it jives perfectly with what others here have previously said about Sirius pulling a bait and switch and moving owners over to the inferior XM satellites.

I continue to have this issue as of this post date. I plan on calling Sirius about it. I'm sure they'll try to blow smoke up my butt as well. I'll cancel my new subscription and demand a full refund before I'll continue to live with the irritation of such a sub-standard service.
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  #53  
Old 05-28-2014, 07:24 AM
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Re: Sirius Signal Dropping Out

I don't disagree with your point about the radio determining the satellite signal, I can only report what the sirius rep told me although the fact that the 2010 compass with the sirius radio does not have this problem might support this.

I have a inactive sirius radio that I sometimes use on my Harley that has the magnetic mount antenna. I guess I could activate this unit, stick the magnetic antenna on top of the KL and see what happens. I don't want to cancel the service as I rarely listen to FM. The dropped SXM signals are becoming more annoying and there doesn't seem to be a workable solution to the problem. I am spending way too much time on the phone with Jeep and Sirius and getting no where.
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Old 05-28-2014, 10:59 AM
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Re: Sirius Signal Dropping Out

The satellite technology between Sirius and XM has always been different. They can't just switch you from one satellite to another without a change in equipment. If they could they would have switched everybody over to one system a long time ago because it would have been cheaper for them. It's a lot more complicated than many of you think.
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Old 05-29-2014, 12:42 AM
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Re: Sirius Signal Dropping Out

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Originally Posted by SteelerTim View Post
The satellite technology between Sirius and XM has always been different. They can't just switch you from one satellite to another without a change in equipment. If they could they would have switched everybody over to one system a long time ago because it would have been cheaper for them. It's a lot more complicated than many of you think.




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  #56  
Old 05-29-2014, 09:14 AM
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Re: Sirius Signal Dropping Out

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Originally Posted by kosmos60 View Post
Hi, Has anyone had issues with frequently losing the Sirius signal? I traded a 2011 Jeep Compass for the KL. The compass had Sirius that rarely lost the signal. I drive the same route to work 3 days/week and I knew exactly where it lost signal. The KL is losing signal much more frequently. It's fine in the clear sky buy get close to trees (lots of trees in Vermont) and the signal drops. I am headed back to the dealer this morning for more "tests" to see if the antenna and/or the radio may have issues.
Suggestion: have the dealer drive a new KL to the spot with you and your KL. Show them how yours drops out, and test if the new KL does the same thing. If the new doesn't drop out, then you've proven to the dealer that your KL has a problem. If the dealer's KL drops out, then perhaps the platform has a sub-optimal SXM setup - not designed to pull through beautiful VT trees.

No problems for me here in the blue-sky, open AZ desert.

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  #57  
Old 05-29-2014, 12:17 PM
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Re: Sirius Signal Dropping Out

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Originally Posted by SteelerTim View Post
The satellite technology between Sirius and XM has always been different. They can't just switch you from one satellite to another without a change in equipment. If they could they would have switched everybody over to one system a long time ago because it would have been cheaper for them. It's a lot more complicated than many of you think.
Moral of the story, put the iPad down when you are falling asleep.

Tim, you hit it right on. They are different and they sure would have moved everyone to one platform if they could have and saved a bundle. I'm surprised at the move to XM given that our experience, having had both of them, is that Sirius is clearly superior.

It is clear to me that they had little choice but to operate both systems and will have to do so for many years. If they could have moved everyone to one network they could not have afford to surrender the frequencies of the unused network. The minute they did that a competitor could jump in and it would have a ready made audience to steal. In fact, they really have to get everyone on to one network over a decade or so to prevent such a move by a prospective competitor.

GR
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Old 05-29-2014, 01:23 PM
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Re: Sirius Signal Dropping Out

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Originally Posted by grandriver125 View Post
Moral of the story, put the iPad down when you are falling asleep.

Tim, you hit it right on. They are different and they sure would have moved everyone to one platform if they could have and saved a bundle. I'm surprised at the move to XM given that our experience, having had both of them, is that Sirius is clearly superior.

It is clear to me that they had little choice but to operate both systems and will have to do so for many years. If they could have moved everyone to one network they could not have afford to surrender the frequencies of the unused network. The minute they did that a competitor could jump in and it would have a ready made audience to steal. In fact, they really have to get everyone on to one network over a decade or so to prevent such a move by a prospective competitor.

GR
The XM satellites allow Sirius to change channel layout without pretty much resetting the entire satellite as Sirius does. The two encodings are different and Sirius Radio sets just below the XM spectrum IIRC.
The Sirius MiRGE technology does allow one unit to receive both types of transmission--it was created as a condition for the approval of the merge of the two companies into Sirius. Dunno if any vehicles have MiRGE capability.
Although it requires a tad more money, it isn't rocket science, and not nearly as technically difficult as an AM/FM receiver in the same unit.
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Old 05-31-2014, 06:37 AM
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Re: Sirius Signal Dropping Out

I did receive a call from the Jeep Customer Care rep I have been dealing with. She said she had good and bad news. The good was there will be a digital signal radio (Sirius) available for the KL. The bad was she did not know when this radio would be available. That's all the info she had. I will believe it when the radio is actually available. I highly doubt if and when this radio is available it will be a no cost swap by the dealer. I have lost respect for the dealer and staff as they have made little effort to communicate with me. Calls are not returned and promised follow-up has not happened. I have to stay with this dealership for service as jeep dealers are few and far between in northern Vermont and I think the service technicians do good work. I'm putting this issue to rest as I have spent too much time and effort trying to get something fixed that apparently is a technology problem due to current satellite/radio systems. I can live with the signal drop outs; I'm going to enjoy the rest of the KL.
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