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Old 12-19-2013, 07:36 PM
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TH on hold

My TH has been in inspection purgatory for over a week. Today, in MOTS I see, "Vehicle off hold". It's also been moved back to Ottawa South. Anyone have any ideas why it would be on hold? Did they run out of decals?
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Old 12-20-2013, 08:23 AM
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Re: TH on hold

Sometimes things are found during inspection that require a closer look. They put the vehicle into QA hold and move it to storage (repairs aren't really done on the line). The issue is followed up on and once it passes inspection, it goes into shipping like every other vehicle.

At the end of the day, nothing goes to shipping unless it passes QA.
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Old 12-23-2013, 04:17 PM
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Feeling your pain Girtygirl. Mine has been sitting in pending inspection since 12-13! Estimated delivery date 12-24 LMAO face. Come on Jeep you can do better than this. Your estimated delivery dates are not even close, they are a joke. Why even make an estimate that you can't even come close to. You are giving people false hope then they start getting irritated.
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Old 12-23-2013, 10:57 PM
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Re: TH on hold

Today was even better. MOTS had it on truck for delivery to dealer! Never happened. They moved the thing again to the north assembly lot. My dealer says I see more than they do. Makes no difference if the information jeep supplies is not accurate.
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Old 12-23-2013, 11:28 PM
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Girtygirl I'm beginning to think the MOTS deal is more of a sham to make money for the website. You can check dates on all the statuses of Trailhawks, do comparisons and they just don't make any sense. Some with later D1 dates than yours or mine are farther along and on trains. Either someone isn't updating the system the way they should or statues are being made up just for people to have something to see. Like yours saying estimated delivery 12-25, Christmas Day, how believable is that? Oh what can you do. Have Merry Christmas!
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Old 12-24-2013, 12:20 AM
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Re: TH on hold

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Originally Posted by OkieHawk View Post
Girtygirl I'm beginning to think the MOTS deal is more of a sham to make money for the website.
C'mon, are you serious? I have been maintaining the tracking information for MANY YEARS and have put in hundreds (more like thousands) of hours of volunteer time along the way. MANY other people have also dedicated endless amounts of time and effort to start and build this web site to what it is today, to HELP out and share information and experiences with fellow Jeep enthusiasts. It COSTS a LOT of $$$ to keep a site like this running, do some research and maybe you'll understand the costs involved for servers, bandwidth, software and everything else that is required.


Quote:
Originally Posted by OkieHawk View Post
You can check dates on all the statuses of Trailhawks, do comparisons and they just don't make any sense. Some with later D1 dates than yours or mine are farther along and on trains.
The PM that is sent to new tracking members states:

Vehicles are not built in any particular order. Ordering a vehicle earlier than another customer does not assure that you will receive your vehicle before someone else who ordered later.


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Originally Posted by OkieHawk View Post
Either someone isn't updating the system the way they should or statues are being made up just for people to have something to see.
The tracking information is straight from Chrysler's databases. That the LAST thing we would even think about doing here is make up information.


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Originally Posted by OkieHawk View Post
Like yours saying estimated delivery 12-25, Christmas Day, how believable is that?
Delivery dates are ESTIMATED and holidays and weekends are treated just the same as any other day in the computerized estimation process. Vehicles HAVE been delivered on weekends and holidays. 24/7 x 365. Are you smart enough to understand that, or do I need to make it clearer?
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Old 12-24-2013, 01:34 AM
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Re: TH on hold

My apologies to you Milous and Jeep Garage. I love the site and all the information you and your people provide. And I am old enough to understand a great deal about technology. I have worked in the broadcast industry for 35+ years and understand severs, bandwidth, software etc. and the costs. My problem is with Chrysler, Jeep, Dodge and their accuracy and misleading information that is sent to their customers concerning tracking of their orders. When a person is sent an email with the statement "could remain in this state for up to 2 weeks" That is telling the customer the longest it could be in that state is 2 weeks. When it gets to almost 3-4 weeks then customers get upset. That is just one example. Estimated dates that are so far from reality in my opinion should not be used. It gives customers a false sense of hope of when they could see their vehicle. In my business if we are as inaccurate and misleading with information to our customers as Chrysler's tracking and estimates are we don't have a job for very long. Since my issue seems to be with Chrysler/Jeep/Dodge I'll stay off this subject from now on.

And one quick note. Kudos to the local ABC station in Toledo. They did an outstanding series of reports on the building process of the new Cherokee that everyone should try and watch. The assembly line is pretty impressive.
Inside Jeep as they build 13abc's new Cherokee - 13abc.com Toledo (OH) News, Weather and Sports
There are several video segments with the video icons to watch.

May you and your staff have a happy holiday season. Once again my apologies.
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Old 12-24-2013, 02:56 AM
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Re: TH on hold

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Originally Posted by OkieHawk View Post
Since my issue seems to be with Chrysler/Jeep/Dodge I'll stay off this subject from now on.
Chrysler has disclaimers on their tracking computers that clear states that the projected dates are "estimated". For the most part, the dates are usually not all that far off once the vehicle leaves the plant. However, there are many factors that affect these dates that are beyond their control, such as backlogs/other issues with the railcar and trucking companies, weather related issues, etc.

And as far as "D1" status goes, often times a delay between D1 and build is due to dealers not having enough allocation, or exceeding their allocation. The delay, and eventual release with the Cherokee launch caused thousands and thousands of vehicles to be released around the same time. This put an extra burden on everything along the way, shipping, computer systems etc. Tracking reports for the Cherokee have been erratic, with some mistakes here and there showing in the system. Most of the backlog has been cleared, but the Cherokee has proven to be much more popular than anticipated. The plant has added extra shifts during the holiday season to catch up a bit.

The JeepGarage staff, and its volunteers and contributors, prides itself in bringing the most accurate and up-to-date information possible for Jeep enthusiasts. I don't know of a better source or venue for the type and depth of information that JeepGarage and its associates and contributors offer for the visitors and members here. The Tracking feature is just one of the many many additional benefits that this site offers for paying members.
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Old 12-24-2013, 07:04 AM
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Re: TH on hold

Jeep's VOTS is pretty frustrating and in serious need of better customer focus. JeepGarage's MOTS is teriffic! Milous kept me better informed about the status of my Cherokee build than Jeep was. Not sure how he gets his scoop, but he was super accurate once the car was built and on its tortuous journey to my dealer.

He is also responsive to private messages and a great ambassador for the site and for Jeep.
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Old 12-24-2013, 09:49 AM
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Re: TH on hold

I also appreciate the effort and dedication here by Milous, Scott and others to provide an excellent resource - both JeepGarage and MOTS - THANKS guys!!!

There are some frustrating disconnects between VOTS and MOTS. After I placed my TH order, VOTS reported: PRODUCTION SCHEDULED yet MOTS reported: NEW ORDER, NOT YET SCHEDULED. I assume it wasn't scheuled until MOTS indicated such, so VOTS was not really correct.

After D1 is reported by MOTS, it shows estimated delivery date (appreciated!!!), but it would also be great to indicate estimated production start date. That would fill in an important date for the OCD among us.

Merry Christmas and Happy New Year to one and all!!

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Old 12-24-2013, 12:17 PM
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Re: TH on hold

Quote:
Originally Posted by Milous View Post
And as far as "D1" status goes, often times a delay between D1 and build is due to dealers not having enough allocation, or exceeding their allocation.
I was really wanting to stay away from this subject but a few observations. Why are customer ordered cars counted toward or against a dealers allocation? This is a sold car. Not one that is going to wait on a lot to be sold. As customers we can't help where we live. I love my dealer because that have treated me like no other dealer ever has. They are one of the smaller dealers in OKC compared to the monsters who have their name on 15 different kinds of cars.

Plus comparing the times of North America Cherokees that are still not delivered. The pending change from I to KZ is frustrating. 8 went from I to KZ in the same day or within 2 days. One took 7 days. 3 of us are at 10 plus days with little or no indication codes as to why. Mine was sent to some MI auction yard. While every one of the others, with the exception of one I believe, is in the Toledo area. Just curious as to why?

If the plant and shipping companies are shut down for the holidays until next year. As I know more people than me have heard that they do. Just tell the customers. That is much easier to understand.

Sorry my profession makes me a very details kind of person.

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Old 12-24-2013, 02:23 PM
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Re: TH on hold

Quote:
Originally Posted by OkieHawk View Post
Why are customer ordered cars counted toward or against a dealers allocation? This is a sold car. Not one that is going to wait on a lot to be sold.
The dealer allocation process is extremely complex. I remember seeing a document some years back that must have been 30+ pages long, explaining how vehicles are allocated. I gave up trying to figure it out after a few pages. In part it is based on past sales of similar product, and is also used to help "sell" slow moving product. Often times dealers are "forced" to order the slow vehicles in order to receive allocations for hot vehicles. Customer sold vehicles in most cases have build priority over dealer stock, but it doesn't always work out that way.


Quote:
Originally Posted by OkieHawk View Post
Plus comparing the times of North America Cherokees that are still not delivered. The pending change from I to KZ is frustrating. 8 went from I to KZ in the same day or within 2 days. One took 7 days. 3 of us are at 10 plus days with little or no indication codes as to why.
Once the issues were addressed, Jeep ended up having about 20,000 Cherokees to ship all at once, and almost that many more scheduled for production. With that volume of vehicles in storage there was no way to process/ship them in any particular order.


Quote:
Originally Posted by OkieHawk View Post
If the plant and shipping companies are shut down for the holidays until next year.
The Cherokee plant will be running this week (except Xmas day) as well as next week (except New Years day). Shipping continues during the short break periods.
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