UConnect Voice Command Problem - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > 2014+ Cherokee-KL

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 10-26-2014, 09:09 AM
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Where the Wild Things Are...
Posts: 34
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 1072
Jethro1984 is on a distinguished road
UConnect Voice Command Problem

Tried to get a response on this over at another forum but there hasn't been any responses so I thought I would swing by here and ask.

On my UConnect system, roughly 2 or 3 days ago the voice command suddenly stopped working. The command "play song....xxx" results in a response of "cancelled" even though I didn't cancel it. Of the other commands I've tested over the last day or so, this seems to be the only one I've found that isn't working. What gives? Is there a soft reset that won't cost my settings but might "slap" the UConnect system and wake it up?

__________________
Waiting on a 2014 Trailhawk....
Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 10-27-2014, 07:55 AM
Tibault's Avatar
Member
My Jeep: 2015 3.2L KL
 
Join Date: Jul 2014
Location: Illinois, USA
Posts: 146
Thanks: 12
Thanked 15 Times in 14 Posts
Rep Power: 1012
Tibault is on a distinguished road
Re: UConnect Voice Command Problem

Are you trying to play off of an SD card, USB stick, or Bluetooth device?
__________________
2015 Cherokee Trailhawk - Eco Green
V6, C/C, Cold Weather, Nav, Leather.
Reply With Quote
  #3  
Old 10-27-2014, 09:53 PM
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Where the Wild Things Are...
Posts: 34
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 1072
Jethro1984 is on a distinguished road
Re: UConnect Voice Command Problem

USB card. Already removed it and put it back in. No change.
__________________
Waiting on a 2014 Trailhawk....
Reply With Quote
  #4  
Old 10-28-2014, 08:06 AM
Tibault's Avatar
Member
My Jeep: 2015 3.2L KL
 
Join Date: Jul 2014
Location: Illinois, USA
Posts: 146
Thanks: 12
Thanked 15 Times in 14 Posts
Rep Power: 1012
Tibault is on a distinguished road
Re: UConnect Voice Command Problem

You may have to reset the head unit, not a factory reset but like a reboot. I don't remember how to do it, but I think there's instructions here on the forum.
__________________
2015 Cherokee Trailhawk - Eco Green
V6, C/C, Cold Weather, Nav, Leather.
Reply With Quote
  #5  
Old 10-30-2014, 01:06 PM
Array's Avatar
Member
 
Join Date: Nov 2013
Location: SE Michigan
Posts: 283
Thanks: 67
Thanked 40 Times in 37 Posts
Rep Power: 1410
Array is on a distinguished road
Re: UConnect Voice Command Problem

Two methods reported in the Cherokee forums:

1) Remove negative battery terminal for about 5 minutes
2) Push and hold volume and tune buttons (the 2 big buttons below the screen) at same time

Don't know what the ramifications of either would be but the former is something that happens when changing out the battery so would expect it to be least risky.
__________________
2015 White/Black Limited | 3.2-L V6 | Active Drive II | Tech Grp | Lux Grp | Trailer Tow Grp | SafetyTec | Uconect 8.4AN | 9 Speakers | Tonneau Cover : (( (( (( (( (( (( (( :
Reply With Quote
  #6  
Old 10-30-2014, 01:34 PM
schmieg's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2013
Location: Cincinnati, Ohio
Posts: 489
Thanks: 5
Thanked 60 Times in 50 Posts
Rep Power: 1781
schmieg has a reputation beyond reputeschmieg has a reputation beyond repute
Re: UConnect Voice Command Problem

Quote:
Originally Posted by Array View Post
Two methods reported in the Cherokee forums:

1) Remove negative battery terminal for about 5 minutes
2) Push and hold volume and tune buttons (the 2 big buttons below the screen) at same time

Don't know what the ramifications of either would be but the former is something that happens when changing out the battery so would expect it to be least risky.
Pushing Volume and Tune resets the radio but doesn't destroy any data. I had to use it once on my trip to Oregon when I suddenly lost the memory in the seats and mirrors. After the reset, everything went back to normal.
__________________
--- Mike
2014 Grand Cherokee Overland, 3.6 Liter, OAII, Adv. Tech Group, MoPar Rock Rails

Reply With Quote
The Following User Says Thank You to schmieg For This Useful Post:
  #7  
Old 10-31-2014, 03:34 AM
Premium Member
My Jeep: 2014 3.2L KL
 
Join Date: Feb 2014
Location: Where the Wild Things Are...
Posts: 34
Thanks: 1
Thanked 0 Times in 0 Posts
Rep Power: 1072
Jethro1984 is on a distinguished road
Re: UConnect Voice Command Problem

Tried the reset, no dice! Had emailed Chrysler about it. They pushed it up to a UConnect case manager. What's so strange is that the other commands seem to work fine.
__________________
Waiting on a 2014 Trailhawk....
Reply With Quote
Reply

Tags
uconnect

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
RBZ 430 - Should I have Bluetooth / Voice Command? FIRSTJEEP202 Audio/Visual/Navigation 6 06-23-2012 05:54 PM
navigation voice command allentownsend Grand Cherokee - WK2 - 1 06-17-2011 09:06 PM
730N voice command (Bluetooth) issues - troubleshooting dnizzle2010 Audio/Visual/Navigation 2 05-06-2011 10:40 PM
730N RHR + Gracenote + Voice Command? Does it really exist? xtex404 Audio/Visual/Navigation 0 03-22-2011 03:41 PM
430 RBZ Voice Command and Uconnect Phone button not working Angel Audio/Visual/Navigation 8 01-17-2011 02:10 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:56 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.