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  #3805  
Old 10-07-2013, 11:27 AM
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Re: 2014 diesel production

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Originally Posted by Shannon View Post
Just called Jeep again, and still getting the "in 100% inspection" speech. Inspection since 8/27 - really??? I told him that they could have driven this thing to Alaska and back by now. I asked about EPA certification, and he said they do not have access to that information. This is getting extremely frustrating. I appreciate everything everyone at JNAP does, but the customer service from above is piss poor at best. Jeep said this unicorn was going to release last March. Now, 7 months later, we still wait. Jeep knew the government was going to shut down. Why did they not get this in for certification in enough time so they could have it before the shutdown? Poor management at its best.
I called Jeep about an hour ago as well. Ditto. I find it insulting to be spending this amount of money, and be given this BS explanation.
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  #3806  
Old 10-07-2013, 11:37 AM
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Re: 2014 diesel production

Milous has already said that the CRD delay is not related to the recent recall. So I am looking for a new conspiracy theory.

Not an expert on this so, of course, I could be wrong. However, I have heard that the dynamometer (thing they hook it up to to test real world conditions in the lab) testing for emissions is initially somewhat of a self test initially done by the manufactures themselves with the EPA basically trusting their results. However, if it is later found that the emissions readings were not accurate or not reflective of real world performance, then a fine and recall can be enforced. Which leads to:

Conspiracy theory #1 (already presented here recently): There is some type of last minute EPA certification or inspection, done by the EPA, that is needed for release or that will reduce liability if there is a problem. The needed EPA inspectors are on furlough and this just can't be done currently.

Conspiracy theory #2: Jeep is going to ship these all at one time and make sure that every dealer has some in their lot at the same time. Then they are going to start a large nationwide ad campaign advertising the "New Ecodiesel" and all of its benefits. So they are intentionally waiting so that a large number of these hit the lots at the same time to make it a big release. This would give us huge bragging rights for a few months being able to tell everyone "yep, I have one of those already, love it".

BTW: Just hit "paint" today, went straight to it. Very excited. Not as excited as Will but still excited.
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  #3807  
Old 10-07-2013, 12:17 PM
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Re: 2014 diesel production PROGRESS!! - maybe NOT

The Complete Story:
8/9 - ordered my diesel Overland (4x4, CRD, Granite Crystal/Black, ATG/ORA II & block heater)

8/12 - dealer provided the VON

8/15 - dealer advised VIN EC29998X. Also got my first email from VOTS confirming receipt of my order. VOT shows confirmed.

8/26 - called customer service, they advised my order was not yet scheduled. VOT shows confirmed

8/28 - called customer service, they advised parts had been scheduled. VOT shows confirmed.

8/30 - called customer service, no change in status. VOT shows confirmed

9/9 - dealer advised est'd ship date of 9/28. Also received my second email from VOTS advising my JGC was scheduled for production. VOT says production confirmed.

9/17 - called customer service, they confirmed est'd ship date of 9/28 with ETA at Port Allen Louisiana rail yard of 10/3. VOT says production confirmed.

9/23 - called customer service, they advised my order was scheduled 9/07 with est'd loading on rail car of 9/29 and revised ETA at Port Allen Louisiana rail yard of 10/5. VOT says production confirmed. LOST TWO DAYS

9/27 - received my third email advising my vehicle was in production. VOT shows my vehicle is in paint.

9/30 - VOT status jumped this morning from PAINT to FINAL INSPECTION. Customer Service comment du jour is that my JGC has been built but I won the lottery and selected for 100% inspection. Lucky me! They cannot tell me how long inspection will take but that my Port Allen ETA is still 10/5. Cannot get a window sticker for my VIN. Sounds fishy but smells more like BS......

10/3 - VOT still says FINAL INSPECTION
Customer Service hasn't changed their comments about my unit having being built and selected for 100% inspection. However, when I pressed for more info, they told me my status is JS - "shipped to storage". Still cannot get a window sticker. Hmmmm maybe the EPA rumor has merit

Estimated ship date is now 10/4 with unloading at Port Allen railyard on 10/5. This must be a WARPSPEED express train! Or, more likely, they system is not going to be updated until something starts moving again.

Info from VOT and customer service seems to be totally random and almost useless but at least it is fun trying to chase it down and reading everyone else's theories. Can't do anything much else til my ride gets here.

10/7 – VOT continues to say FINAL INSPECTION
Customer Service is still telling me that my JGC has been selected for 100% TESTING and INSPECTION “which will take some undeterminable amount of time but this will GUARANTEE that everything is 100% right when I get my vehicle”. Today’s rep said he couldn’t tell me anything else but then immediately said my status is JS and that my new estimated ship date is 10/19. He went on to say he wasn’t allowed/able to give me any projected ETA at the Port Allen railyard. The only thing that I can say is that Customer Service Representative information is consistently inconsistent.

To be continued……..
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  #3808  
Old 10-07-2013, 12:22 PM
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Re: 2014 diesel production

Well I think we can all agree on three things:
1) all if these delays were surprises to jeep as they said it'd be ready a while ago... This means at least a few inept individuals work at Chrysler in the head office
2) the latest delay has a "TBD" resolution date attached to it... This sucks and has given me the opinion that I should be potentially reconsidering taking a vehicle with this sort of stuff going on, if I find anything on my initial drive the chance of me not accepting on delivery has skyrocketed
3) we should be receiving better info from the company... No reason for us to have to look for these back channel communications from Milous and Chevy to know what's going on with our orders a month after they have been built and many months after they were supposed to be released

(End rant)
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  #3809  
Old 10-07-2013, 12:47 PM
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Talking to the "Customer Service Reps" is a huge waste of time. They know less than we do.

If I were king, I would have open communications with the dealers about product status. Chrysler doesn't owe us an explanation, they owe the dealer an explanation. We are buying from the dealer and they should be aware of delays and issues within reason. Sure, Chrysler is going to hide the dirty laundry....but at least say to the dealer "Its a xxxx issue related to yyyy."

bd
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  #3810  
Old 10-07-2013, 01:03 PM
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Re: 2014 diesel production

Just as a follow up to the prelim. info I posted the other day abt the JNAP family day, it is indeed this Sunday Oct. 13th. NOT the following Friday (the 18th).

I emailed the address on the flyer and have not received a reply. (Why am I not surprised. )

However in talking to a number of people, I'm under the impression that it will be more than just a car show. No one said anything about areas being closed off or anything. It supposed to be a day for family to come see what we do. So to me that says, 'open house.'

I understand that most of you guys aren't in MI, and rolling the dice coming here, when you may/may not see what you really want to see isn't too attractive of an offer. I really wish they communicated better, but I can't control that.

Brainstormer was going to be in the Metro area that day anyway, so I have his spot reserved.. Anyone else who is still interested, pm me.
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  #3811  
Old 10-07-2013, 01:13 PM
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Re: 2014 diesel production

Chevy, Can't take advantage here in NJ. However, it is a very generous offer. Thank you.
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  #3812  
Old 10-07-2013, 01:28 PM
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Re: 2014 diesel production

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Originally Posted by Fields31 View Post
If emissions or a government shutdown were the case, why wouldn't they be shipping to the land of the double double, poutine, maple syrup, toques, ketchup chips, Casey and Finnegan, Robertson screwdrivers, kraft dinner (not mac & cheese), Canadian Tire money, homo milk (not whole milk), pop (not soda), colour, honour, labour and the use of 'eh'. Enough obscure Canadian references?

Back on question, our goverment isn't shutdown (depending on who you ask and how you look at government but that's a different side bar). Would they not be shipping to Canada or have they not cleared our emissions here yet either?
I say pop and I'm not in Canada.

Since we all seem to have plenty of extra times on our hands, the pop vs soda page is always a good time. Originally it was started as a some sort of research project on speech dialects. Their conclusion was "people that say pop are much cooler."
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  #3813  
Old 10-07-2013, 01:37 PM
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Anybody else besides me and Shannon from the MSP area interested in flying to the Open House this coming Sunday (10/13)? About $100/seat, I've got room for two more. Could possibly stop in WI along the way if it isn't too far out of the way to pick someone up. Head out early Sunday morning, about a 3hr trip to Detroit, attend the open house for the day, fly home that evening. Weather permitting....
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  #3814  
Old 10-07-2013, 01:40 PM
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Anybody else besides me and Shannon from the MSP area interested in flying to the Open House this coming Sunday (10/13)? About $100/seat, I've got room for two more. Could possibly stop in WI along the way if it isn't too far out of the way to pick someone up. Head out early Sunday morning, about a 3hr trip to Detroit, attend the open house for the day, fly home that evening. Weather permitting....
Send me a PM if interested...
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  #3815  
Old 10-07-2013, 02:00 PM
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Re: 2014 diesel production

Just called my local dealer...He has no info...Summit Diesel still lost in space! Build and park a new corporate strategy...
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  #3816  
Old 10-07-2013, 02:06 PM
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Re: 2014 diesel production

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Originally Posted by visitador View Post
Congratulations, Will! Best wishes.

Like Lilv2128, I am no longer in the GCD business. I keep coming here to check this thread because when I first started looking for a new SUV early this year, I was dead set on a HEMI. Now, I am a diesel convert, eventhough I ended up buying a different brand.
Same deal--very much wanted a GCD since early Spring but just could not wait out the delays--wound up getting a 2014 ML350 BlueTEC. I check back to see how this saga is playing out every so often--best wishes to those who have been patiently waiting.
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