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  #5209  
Old 10-24-2013, 09:28 AM
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Re: 2014 diesel production PROGRESS!! - absolutely NOT

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Originally Posted by Dan B View Post
the sad saga continues....
10/11 - Today Customer Service advises my current estimated ship date is 10/25.

In the 4 days since my 10/07 update, my estimated delivery date has been pushed out 6 days. In the 3 days between my 10/7 and 10/4 updates, my estimated delivery date was pushed out 14 days. I see a trend here which says it is mathematically impossible for me to receive my 2014 JGC no matter how long I wait.

I blame top & mid Jeep Management! They have provided the absolutely worst possible customer communications regarding a production issue and the resulting delivery delay. This delay would have, could have, been a minor issue to many of us who've already placed our orders if we'd been given full & credible information. Management needs to call in some professional Crisis Communications Consultants to do damage control before the situation worsens and customers permanently migrate to other brands.
10/24/13 update - My estimated ship date has been pushed out another 15 days from 10/25 to 11/8. I doubt that it will ship then. It is time to cancel orders and purchase from manufacturers other than Chrysler who value their customers enough to provide truthful information.

They couldn't pay me enough to be one of their customer service reps. They have to give the same BS about 100% inspection and testing even though everyone realizes that it is not truthful.
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  #5210  
Old 10-24-2013, 09:46 AM
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Re: 2014 diesel production PROGRESS!! - absolutely NOT

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Originally Posted by Dan B View Post
10/24/13 update - My estimated ship date has been pushed out another 15 days from 10/25 to 11/8. I doubt that it will ship then. It is time to cancel orders and purchase from manufacturers other than Chrysler who value their customers enough to provide truthful information.

They couldn't pay me enough to be one of their customer service reps. They have to give the same BS about 100% inspection and testing even though everyone realizes that that is not truthful.
See? Dan just went straight back to Denial and Anger...
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  #5211  
Old 10-24-2013, 09:50 AM
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The silence regarding safety certification is deafening. The govt shutdown probably caused a 2 week setback...I think we may have a working theory that HASN'T been shot down.
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  #5212  
Old 10-24-2013, 10:03 AM
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Re: 2014 diesel production

I have someone test driving my commander at this moment. Any idea of if we are for sure going to see movement in the next week would be great to know....
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  #5213  
Old 10-24-2013, 10:09 AM
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Re: 2014 diesel production

Just called Jeep again - I missed hearing the 100% inspection speech, so I had to call to hear it again ---- how refreshing.
My original ship date went from 9/6, and was changed several times before they actually removed a shipping date. Today they finally have a new ship date of 11/1. I hope it is before this, because if it is not shipped by 11/1 I start getting really pissed about the delay, and will tell Chrysler to go $%#& themselves. Seriously, I will call my contact and tell him just what I am thinking - without mincing words. This is the worst customer service I have ever seen.
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  #5214  
Old 10-24-2013, 10:23 AM
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Quote:
Originally Posted by Shannon View Post
Just called Jeep again - I missed hearing the 100% inspection speech, so I had to call to hear it again ---- how refreshing. My original ship date went from 9/6, and was changed several times before they actually removed a shipping date. Today they finally have a new ship date of 11/1. I hope it is before this, because if it is not shipped by 11/1 I start getting really pissed about the delay, and will tell Chrysler to go $%#& themselves. Seriously, I will call my contact and tell him just what I am thinking - without mincing words. This is the worst customer service I have ever seen.

Shannon- you're joking, right?
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Old 10-24-2013, 10:26 AM
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Re: 2014 diesel production

Quote:
Originally Posted by Shannon View Post
Just called Jeep again - I missed hearing the 100% inspection speech, so I had to call to hear it again ---- how refreshing.
My original ship date went from 9/6, and was changed several times before they actually removed a shipping date. Today they finally have a new ship date of 11/1. I hope it is before this, because if it is not shipped by 11/1 I start getting really pissed about the delay, and will tell Chrysler to go $%#& themselves. Seriously, I will call my contact and tell him just what I am thinking - without mincing words. This is the worst customer service I have ever seen.
I called just for kicks - Shipped to storage "so they could run a bunch of tests on it." - no ship date.
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  #5216  
Old 10-24-2013, 10:28 AM
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Re: 2014 diesel production

Amen, Shannon--I was promised a 10/25 ship date (ordered 8/17). This is a hell of a way to treat people who are taking somewhat of a chance on a new vehicle. Going out today to start looking at VWs. I really wanted to buy American, never bought foreign before, but if this gets pushed back any further I will have no other choice.
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  #5217  
Old 10-24-2013, 10:29 AM
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Re: 2014 diesel production

The first releases should occur hopefully no later than next Monday. Mine was one of the first builds, and per Chevy, sounds like the first builds will be the last releases. If this holds true, and Mine is shipped 11/1, I take this to mean that all built orders should be released between 10/25 and 11/1. Time will tell. It's going to take awhile to ship 2500+ JGC in addition to the 20,000+ Cherokees that were just released. Only so many trains and cargo trucks.
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  #5218  
Old 10-24-2013, 10:52 AM
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Re: 2014 diesel production

Just finished talking to Jeep CS. The lady on the other side was kind and very apologetic. My 10/25 ship (received from the dealer) got pushed now to 11/1, similar to others here. She DID NOT give me the 100% inspection spiel, and basically recited me the MOTS info about the vehicle stored in Java yard. She indicated that CS is really powerless and can only inform us what we already know. Her suggestion was to try go the dealer route. According to her, the dealers work with regional managers which are Chrysler Corp ppl, and those folks have channels to corporate HQ. By having a large group of customers complain through the dealers to the managers that we are considering abandoning ship (including maybe even forfeiting our deposits), something might give.

Or we just sit and wait...
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  #5219  
Old 10-24-2013, 10:58 AM
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I ordered 8/16 and was just told by CS estimated shipping date of 11/8. Not sure if these date are real or if they are starting with 8/9 orders shipping 11/1 and counting up from order date to ship date from there ( 8/16 is 7 days after 8/9 and 11/8 is 7 days after 11/1).
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  #5220  
Old 10-24-2013, 11:12 AM
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Anyone have any thoughts on the q5?
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