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2014 diesel production

1M views 9K replies 268 participants last post by  fun2drive 
#1 ·
....unfortunately is being pushed back to the 3rd quarter. From an excellent source. Sorry folks
 
#3,813 ·
Anybody else besides me and Shannon from the MSP area interested in flying to the Open House this coming Sunday (10/13)? About $100/seat, I've got room for two more. Could possibly stop in WI along the way if it isn't too far out of the way to pick someone up. Head out early Sunday morning, about a 3hr trip to Detroit, attend the open house for the day, fly home that evening. Weather permitting....
 
#3,814 ·
Send me a PM if interested...
 
#3,817 ·
I second this. With this kind of customer service, it makes me nervous to think what it would be like if I had a problem after delivery. My dad had a 2012 JGC Summit with a rattle in the dash that Jeep couldn't fix and gave him a brand new one at 15K miles, no charge for tire wear, no money, straight trade so I am hoping for better service than this after delivery.
 
#3,820 ·
Ok guys, don't want to hijack the thread, but really wanted to give you guys the opportunity first. So, one last post on the Open House this coming Sunday..

I just recieved a reply (email) from the powers that be, and I have good news. It says that there will be a tour and it WILL be comprehensive, however nothing will be running. Which is obvious, otherwise I'd be working. :)

So far I have Brainstormer, Vtail and Shannon accounting for 3 of the 5 tickets. If they can make it. Which leaves 2 tix. Anyone else who is interested, pm me. :thumbsup:
 
#3,821 ·
Good luck. I can't believe that senior management (i use that term loosely) hasn't shared the issues with the Customer Service Reps. This makes the entire company look bad. I noticed that Jeep Engineers sometimes have Q&A's here. I wonder if they would let that happen regarding our ecodiesels? I am interested in the delay, but as a government worker with no paychecks coming in, it is nice to not have that payment. lol
 
#3,823 · (Edited)
Did you get the recall notice this morning that went out for most of the DoD ? The shutdown seems to mainly apply to public works.

"I can't believe that senior management (i use that term loosely) hasn't shared the issues with the Customer Service Reps. This makes the entire company look bad"

Well another choice is that they don't know which would make them look clueless. Or know but have no resolution which makes them look powerless. Or know but have been told by (agency of choice) not to ship. Which would impact executive bonuses more ?
 
#3,824 ·
I was bored so i called Customer Service for a laugh. Nice young lady named Ella told me i was in a comprehensive 100% inspection. I asked her if my status was "I" or "JS" and she asked me if i was a Jeep employee. I told her i have many friends (All Y'all) that are in the know. She admited that i was JS, in storage and not in inspection. She also said there was no delivery date now as opposed to the 10/14 I was told last week. She apologized that she had no other information. Not looking good for us. :( I wonder if we should start a i cancelled my order thread. I will wait another month. I am on a road trip over Thanksgiving to Austin TX from Chicago and throught the Jeep would be perfect. :( :( :( :( :(

New delay theory.... Sunspots are causing computer issues with scheduling shipments. as a fix, Jeep is looking into the Progesso Soup Can system with waterproof string and a 7 inch TFT screen with blue tooth connectivity.
 
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#3,825 ·
Why does everyone think this has anything to do with the EPA. It's pretty obvious to me that this is not government related. You don't think Jeep has lobyist capable of clearing up an EPA log jam causing over $250 million in backlog.

There's some kind of supply side problem. I have never worked in automotive, but coming from Aerospace I can see the only thing causing this kind of delay is some sort of a supply side issue they are trying to straighten out. Hell my company used to have these problems all the time and thats why we do damn near everything in house now.

Pretty clear theres some supplier that screwed some minor thing up thats causing all this. And i'm sure the buyers at Jeep are pulling there hair out trying to get it resolved but some supplier, most likely overseas (and I don't mean asia) probably has some tiny quality control issue they just can't get right. These things take time, but they do get fixed. I have it on no authority, I am just speculating. But this is the most obvious answer to me. I can't believe it has anything to do with Certification that would be too easy to cure with the hammer Chrysler has. Getting something fixed or remade by another supplier on another hand (most likely fixed by the current supplier) is another story and simply takes TIME. Which is what is happening. Chrysler knows but they don't really know which is why its hush hush and the supplier is probably giving as little info to Chrysler as they can or just making stuff up because there unsure what's causing this issue.
 
#3,829 ·
I called the customer line through Jeep and asked on my order. The guy put me on hold for about 5 minutes and then came back and told me the 100% inspection BS... I stopped him about halfway through and said "listen man I know my car has passed inspection and is now in the Java lot and is being stored until whatever it is that is going on is resolved, I just wanted to tell you that a decent number of your consumers are very well informed and know that you guys are giving us a BS answer". The guy apologized and said he would search for more information and that he would "escalate a ticket for me". And I just told him to have his boss or his bosses boss ask to be allowed to give an actual answer that makes sense to us or they will be seeing orders cancelled.
 
#3,831 ·
Ahhh, first world problems. It seems a few people are actually quite upset about this. No one likes to wait, but being so upset about something you have no power to change is only going to hurt yourself.

Chrysler doesn't care if you are so upset about scheduling delays that you're going to cancel your order. Someone else will buy that Jeep, and live happily ever after in its luxurious bosom.
 
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#3,832 ·
Guys,

I agree withe Willx...

Please protect our JG sources. Our friends are providing the information as a benefit to loyal JG PREMIUM members. For the sake of our friends at JNAP and those buyers purchasing after us, be careful what you tell CS. It may make you feel important or good for a few minutes, but it may dry up the data source we so desperately cling.
 
#3,834 ·
Along the same lines, I used the "have online friends and sources" tactic with my local dealer's internet sales manager. I spelled out exactly what I was willing to pay, what other deals are available, affiliate member, etc....laid it out then said make your offer.

No reply as of yet....I already have my deal cut so I'm guessing they would prefer the low information buyer instead. :)

bd
 
#3,835 ·
To be certified, a vehicle must demonstrate that its exhaust and (as applicable, depending on the specific vehicle category) evaporative emission control systems are durable and comply with the emission standards for the vehicle's useful life. This is done through durability and certification testing of the prototype certification vehicle(s). Compliance with on-board diagnostics, anti-tampering, fuel tank fill-pipe and openings, crankcase emissions, etc., as applicable, must be demonstrated also. An application for certification must be submitted to, and approved by, the Air Resources Board (ARB) (and the U.S. Environmental Protection Agency (USEPA) concurrently).
 
#3,838 ·
Considering that Jeep has been working on and advertising the release of the Diesel for a very long time, I can't believe they would wait for the vehicles to be built and ready to ship before finalizing certifications.

Someone in management must have surely dropped the ball, or an installed component is not working as prescribed/designed and something needs to be tweaked or replaced. I will go with the former, as just today more 2014 Diesels were built. Why would they continue building if there is a hardware issue?

Once the paperwork gets resolved, Jeep will shoot them out all over the country en mass. Hopefully sometime this month.
 
#3,837 ·
dun dun DUUUUUUN. Sounds like ARB/EPA certs are a problem then?
And the government is shut down. Awful timing, I really feel for you guys.
 
#3,840 ·
I looked at all the diesel SUV alternatives, and I looked again, and kept coming back to Jeep. They have us by the skittles, so we sit and wait. I just hope we get them before the snow flies...oh wait, it already has in So.Dakota....I think Deadwood got 48"....
 
#3,844 · (Edited)
To confuse us even more, just got this from my dealer

"I just got an update from my Chrysler rep. He told me that the hold up is not an EPA certification. The Jeep has already received certification. The hold up has been a last minute quality check on every diesel unit. Shipping is slated to start as early as Thurday. This is from a good source."


I sure hope he is right, but I still think it is an EPA thing
 
#3,846 ·
I think Milous made it pretty clear... And if he's right then we might not be getting our jeeps until they turn the govt back on.
 
#3,855 ·
On the day that was signed and dated Willx said this:

There "were" a number of reasons they didn't ship, There is now one reason why they are not shipping. There have been no reasons added and certainly the current recall status won't affect your delivery time by more than 1 hour to be exact.

So it isn't recalls, it isn't defects, it isn't marketing and it isn't anything that you even care about, but it will be resolved.

:thumbsup:
He said this at 7:00AM Pacific time on the 3rd. The question is, is this part of the "one reason why they are not shipping." or one of the resolved reasons.

I am assuming, of course, this is / was one of the holdups.

Willx, I don't want you to think I am putting you on the spot; I'm just analyzing the available information.
 
#3,850 · (Edited)
Interesting, then when I made the original post they had not been certified (& the CARB link is only dated four days ago, is for California only, and was on the third day of the federal gov shutdown. Any bets the EPA cert is sitting in a basket somewhere ?)

ps "...certified conditionally on the manufacturer providing data"

pps looks like they just scraped by on one of the NOx limits. Wonder if that was the reision needed.
 
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