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  #13  
Old 12-22-2014, 07:10 PM
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Re: 2014 Ecodiesel DEF Injector Class Action?

They have to prove you voided warranty for the broken injector as it is part of the emissions system. I think the dealer is trying to rip you off and make a profit off of the deal. Bring it to another dealer and tell them they lost your business forever.

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  #14  
Old 12-22-2014, 07:17 PM
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Re: 2014 Ecodiesel DEF Injector Class Action?

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Originally Posted by jaje View Post
They have to prove you voided warranty for the broken injector as it is part of the emissions system. I think the dealer is trying to rip you off and make a profit off of the deal. Bring it to another dealer and tell them they lost your business forever.

Exactly, I'm not following this at all. A part breaks and vehicle is under warranty (I assume it still is), then dealer takes care of it (Chrysler reimburses dealer).

It isn't like the vehicle was in an accident.


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  #15  
Old 12-22-2014, 09:42 PM
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Re: 2014 Ecodiesel DEF Injector Class Action?

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Originally Posted by scottg918514 View Post
Exactly, I'm not following this at all. A part breaks and vehicle is under warranty (I assume it still is), then dealer takes care of it (Chrysler reimburses dealer).

It isn't like the vehicle was in an accident.


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Not the issue. Issue is what do you do if your dealer and/or Jeep won't honor the warranty. Warranty is birdcage liner if the dealer and manufacturer refuses coverage. Original poster said he made a warranty claim and the dealer said no.


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  #16  
Old 12-23-2014, 04:02 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

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Originally Posted by scottg918514 View Post
Exactly, I'm not following this at all. A part breaks and vehicle is under warranty (I assume it still is), then dealer takes care of it (Chrysler reimburses dealer).

It isn't like the vehicle was in an accident.


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Not saying I agree with it... but, I believe this is exactly what Jeep is essentially claiming. For the DEF injector to break it needs to be struck by something (even if it is a splash of water).
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  #17  
Old 12-23-2014, 06:20 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

Claimed I ran over something when they called. I then spoke with them and said no the only thing I may have ran over is a puddle. They even admitted its a terrible design, but nothing they can do warranty wise. Yes I could have argued and gone to a different dealer and wheeled and dealed. Issue is time. I don't want to pay for a loaner. I don't have a third vehicle in my family. I especially don't like depending on others to give me a ride, even my gf though she doesn't mind. Right now i'm driving around one of the work trucks F250 Diesel King Ranch. It's a bit of a pain and getting my dog in and out of it is even more of a chore.

Needless to say it just wasn't worth it for me to go through the hassle of being without a car. Not to mention if I just continue to drive it which I coudl have the DEF was leaking at a rate of half a tank a week. That can get pricey in itself. As every week that is probably around $40.00. Not a huge amount, but it adds up fast.

So rather then argue my choice was to just pony up the $500. Was I happy about it, no, but on the same token given my options that made the most sense to me.
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  #18  
Old 12-23-2014, 06:40 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

I broke mine with < 1k miles on it by driving through a puddle and my dealer honored the warranty. Try another dealer if you can is what I'm saying and don't rely on that one dealer (though not sure if any other dealer is remotely close to where you live) - I'm not too familiar with long island and how difficult it maybe to get anywhere.
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  #19  
Old 12-23-2014, 07:33 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

There are tons of Jeep and Dodge dealers close the issue is this one is the closest and I had been traveling to where I pruchased it in the past, but that is a hassle. (About an hour away).

And then as I outlined in earlier pots the one good Jeep dealer that is local isn't accepting any new customers that didn't buy jeeps from them and the other 2 local Jeep dealers have the absolute worst dealer ratings ever. A lot of the vehicles that go into those service departments come out worse off.
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Old 12-23-2014, 08:49 AM
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I think it's clear that rubberjeep has made the personal decision that it is not worth the time and aggravation to fight over a $500 repair bill even though the repair should be covered. I can certainly respect that, and it's a reasonable decision.

Everyone who has the inclination to keep fighting the dealers and Chrysler over this issue is also making a reasonable decision.

Personally, I think the best scenario would be if Chrysler redesigned the injector and retrofitted our Jeeps. I doubt that will ever happen. I installed Dom's skid plate and I hope that will suffice to permanently resolve the issue for me.
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  #21  
Old 12-23-2014, 08:51 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

Nail on the head. It sucks, it is what it is. And I certainly wish I could afford the time to fight the dealer, just a lose lose no matter what I do.

I'm more upset that Chrysler doesn't have a fix for this and same thing you said with Dom's fix.
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  #22  
Old 12-23-2014, 09:12 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

Yes, it IS in an exposed place and it IS a "plastic" part. Fortunately, I became an informed consumer and bought Dom's DEFHI plate. I just had the Jeep wiring 'fix' done and then replaced the DEFHI plate over the 'fix'.

I've done the best I can and I'll just have to see how things work out in the long run.

I previously owned a BMW 525i and BMW, in their wisdom, designed a water pump with a steel shaft and a plastic impeller. It was a known defect with the M50 motor and was like a time bomb! If and when the impeller broke off and disintegrated, it would block water passages and cause the motor to overheat, which is a VERY expensive proposition.

So all the 'educated' BMW owners (who joined and monitored their cars forums, just like this one) simply replaced the factory plastic impellered pump with an aftermarket metal impellered version that was not at all expensive!. Not all vehicles with the M50 motor experienced the water pump impeller issue, but those that did ended up with an expensive repair bill.

Just sayin'......so I've taken all the sensible and appropriate steps and will just have to see what happens!

And this, my Jeep friends, is a definite plug for Dom's DEFHI plate......which is a sensible solution to our DEF injector issue.
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  #23  
Old 12-23-2014, 09:57 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

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Originally Posted by philbytx View Post

I previously owned a BMW 525i and BMW, in their wisdom, designed a water pump with a steel shaft and a plastic impeller. It was a known defect with the M50 motor and was like a time bomb! If and when the impeller broke off and disintegrated, it would block water passages and cause the motor to overheat, which is a VERY expensive proposition.

So all the 'educated' BMW owners (who joined and monitored their cars forums, just like this one) simply replaced the factory plastic impellered pump with an aftermarket metal impellered version that was not at all expensive!. Not all vehicles with the M50 motor experienced the water pump impeller issue, but those that did ended up with an expensive repair bill.
I see your point, but it is not being treated the same. The difference is in the case of the BMW is it would have been covered under warranty if the part failed during the 4Y/50K warranty. Jeep dealers should be doing the same if no physical damage is detected, but they are not.
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Old 12-23-2014, 10:11 AM
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Re: 2014 Ecodiesel DEF Injector Class Action?

Sorry, I should have clarified my post a little better, as I was ranting more about "design" and implementation LOL!

Most all of the failures occurred AFTER the warranty had expired, although some did happen toward the end of the basic warranty. All those of us intent on keeping our Bimmers immediately 'upgraded' to the new design pumps. Interestingly, BMW changed the water pump design back to metal/composite after their "experiment" with plastic!!

I had that car for almost 16 years.......it was a great car. I only had a couple of minor recalls and minor issues with it.

And we are really enjoying our GC.....no issues whatsoever in almost 14k miles.
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