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  #13  
Old 06-14-2014, 11:11 AM
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Re: 2014 ecodiesel in shop

If someone accidentally put gas in your tank, pay up. If not, you're going to have to stand up for yourself. Demand proof of fuel contamination. Insist that you DID NOT use anything but pure diesel. Contact a lawyer for advise. This dealer may think they can rip you off since they see that you are already willing to pay inflated service charges. I wish you the best in this situation.
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Old 06-14-2014, 11:14 AM
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Re: 2014 ecodiesel in shop

Dealer has a Arizona ice tea bottle with diesel fuel and said they pulled it out of the gas tank and is contaminated.



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  #15  
Old 06-14-2014, 11:19 AM
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Re: 2014 ecodiesel in shop

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Originally Posted by petroszz4 View Post
Dealer has a Arizona ice tea bottle with diesel fuel and said they pulled it out of the gas tank and is contaminated.
Their opinion means nothing. Go buy a cheap siphon pump and draw your own sample. Locate a certified lab that can test fuel. Contact Chrysler with the official results unless they find gas in the diesel.
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  #16  
Old 06-14-2014, 11:43 AM
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Re: 2014 ecodiesel in shop

If you "Always" gas up at the same station, put them on notice that the Jeep dealer is blaming them for your problem. Unless you are their only customer, they will be getting more complaints. If they aren't, it's unlikely you got bad gas there.

Before I approved thousands of dollars of work, I would find an engineer to check the car out.

I doubt you insurance company would have any part of this.


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  #17  
Old 06-14-2014, 12:43 PM
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Re: 2014 ecodiesel in shop

Quote:
Originally Posted by petroszz4 View Post
Dealer has a Arizona ice tea bottle with diesel fuel and said they pulled it out of the gas tank and is contaminated.



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Unfortunately, this same scenario has been played out many, many times on other diesel vehicles, using the same generation Bosch CRD fuel system. It's in the Ford and GM diesel pickup forums, using the same Bosch CR fuel system. It appears to be vulnerable to even slight levels of fuel contamination, but there have also been documented cases of failure where fuel analysis showed no contamination. Point being, don't take the dealerships word for it, get a sample of the fuel in your vehicle and have it tested ASAP. If the fuel tests good, you have a valid warranty claim. If not, your insurance may cover it.

Especially in the VW Common Rail Jetta thread on tdiclub, it was very common in the early days to have the dealer claim contaminated fuel as grounds for denying warranty before running any fuel tests. Some owners took a fuel sample out of their vehicles after being denied warranty, sent it in for lab analysis and it came back clean. When VW got involved and eventually, many of them had warranty coverage. Today, VW is under NHTSA investigation for the safety aspect of a fuel failure/engine cutoff while driving. They are apparently regularly repairing them under warranty now, at least while under investigation.

If the issue really is a fuel system failure, it can be quite expensive to repair, the early VW owners were often quoted $8K to $10K for a 4 cylinder engine. Ford owners were quoted far more. It's worth the effort to get a fuel sample tested, even if you cannot do it yourself, because the repair costs are substantial.

One of the documents that were posted in the VW NHTSA investigation revelaed that VW had, at the time IIRC, close to 6,000 fuel system claims for repairs in a 2 year period. VW claimed that the fuel tests they performed showed a combination of water, gasoline or ethanol contamination, or insufficient lubricity in a majority of cases. This can happen when tanker trucks used for both gasoline and diesel are not adequately cleaned between runs of different fuels.

Scrolling through the documentation showed some cases where the fuel passed the tests and still a failure occurred, so it's in your best interest to find out if the fuel really was at fault. That is the only way you'll have any evidence to support a warranty claim.


Good luck.
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Old 06-15-2014, 10:05 AM
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Re: 2014 ecodiesel in shop

The McCrone Group
(this one is local to me in Chicago).

My wife used them for work-related matters, to testing fuel in order to determine either contamination or...sabotage.
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Old 06-15-2014, 10:17 AM
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Re: 2014 ecodiesel in shop

Thanks. I'm going to get a sample tomorrow. But I have a feeling I am going to get screwed on this one. I also think that there are no parts available for this engine. From what I was told at dealer the diagnosis was done over the phone with a diesel tech from another state.


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Old 06-15-2014, 04:56 PM
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Re: 2014 ecodiesel in shop

Well, if you did unknowingly pick up a load of contaminated fuel from a diesel pump, the fuel station should be on the hook for that and you won't be the only one that got it, so they very likely are already dealing with the aftermath. If you paid with a card at the station I believe you can often trace the transaction right to the pump if you paid at the pump.

If you put the wrong fuel in by accident, your insurance will often take care of it. It would hit your rates just like an accident though.

If the fuel sample shows no contamination, or if it was "contaminated" after the fact, things could get ugly, and it may be time to lawyer up. It is amazing how fast things get cleared up when the right buttons get pushed.

Sorry to hear this one...
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Old 06-15-2014, 05:15 PM
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Re: 2014 ecodiesel in shop

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Originally Posted by ExcursionDiesel View Post
Something isn't right with this situation. Maybe they did find E85? Why would anyone pay $100 per 10k miles for DEF use or $200 for an oil change? If you KNOW you didn't fill up with gas or biodiesel, why are you accepting this dealer's conclusion?
I hope you can somehow get this resolved. It doesn't make sense for the dealer to deny warranty work if it is ligitament. Typically this is a huge source of revenue for the service department.

If you did indeed get bad fuel, perhaps you can find out if others have similar problems resulting from the same fuel station. If so, go after the fuel provider.

How much DEF are you using in 10K miles? $100.00 will buy at least 25 gallons depending on where you buy it.

The oil change is pricey at $200.00. That's more than I pay for my Ram EcoDiesel and it holds almost 3 gallons.
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Old 06-16-2014, 08:01 AM
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Re: 2014 ecodiesel in shop

Is there not some State Agency you can contact to ask about the fuel at that station? Seems like it would be a huge problem if the station was selling B85 as regular diesel. I wasn't aware B85 could cause such issues, thought it just meant an increased maintenance schedule on a few areas.

If they were selling E-85 as diesel that sounds like a situation for someone to be buying you a new truck.
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  #23  
Old 06-16-2014, 08:14 AM
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Re: 2014 ecodiesel in shop

Put up a TRUTHFUL youtube on your troubles. Just tell the truth and get a lawyer if you can before hand. Once the video goes up Sales go DEAD fast.

I found that the 2014 Summits are built sloppy, HVAC/Radio/USB full of bugs. They flashed my transmission when I had no trouble, now full of clanks and thugs. HVAC will cook you or freeze you.

How can one be happy? I think it was a good move buying the MaxCare.
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Old 06-16-2014, 08:59 AM
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Re: 2014 ecodiesel in shop

Quote:
Originally Posted by Ranger1 View Post
Unfortunately, this same scenario has been played out many, many times on other diesel vehicles, using the same generation Bosch CRD fuel system. It's in the Ford and GM diesel pickup forums, using the same Bosch CR fuel system. It appears to be vulnerable to even slight levels of fuel contamination, but there have also been documented cases of failure where fuel analysis showed no contamination. Point being, don't take the dealerships word for it, get a sample of the fuel in your vehicle and have it tested ASAP. If the fuel tests good, you have a valid warranty claim. If not, your insurance may cover it.

Especially in the VW Common Rail Jetta thread on tdiclub, it was very common in the early days to have the dealer claim contaminated fuel as grounds for denying warranty before running any fuel tests. Some owners took a fuel sample out of their vehicles after being denied warranty, sent it in for lab analysis and it came back clean. When VW got involved and eventually, many of them had warranty coverage. Today, VW is under NHTSA investigation for the safety aspect of a fuel failure/engine cutoff while driving. They are apparently regularly repairing them under warranty now, at least while under investigation.

If the issue really is a fuel system failure, it can be quite expensive to repair, the early VW owners were often quoted $8K to $10K for a 4 cylinder engine. Ford owners were quoted far more. It's worth the effort to get a fuel sample tested, even if you cannot do it yourself, because the repair costs are substantial.

One of the documents that were posted in the VW NHTSA investigation revelaed that VW had, at the time IIRC, close to 6,000 fuel system claims for repairs in a 2 year period. VW claimed that the fuel tests they performed showed a combination of water, gasoline or ethanol contamination, or insufficient lubricity in a majority of cases. This can happen when tanker trucks used for both gasoline and diesel are not adequately cleaned between runs of different fuels.

Scrolling through the documentation showed some cases where the fuel passed the tests and still a failure occurred, so it's in your best interest to find out if the fuel really was at fault. That is the only way you'll have any evidence to support a warranty claim.


Good luck.
This is what I was going to say (although not as well put as you did it) as I had put a lot of researching in the Jetta Wagon TDI for the GF - $10k bill if you get contaminated fuel and/or accidentally put gas in the vehicle. Part of the problem seems to be the diesel state side just isn't as good as across the pond.

I think everyone else has covered the advice:
- Get your own analysis of the fuel
- Try to figure out what station you got it from
- As need dictates, talk to lawyer
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