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Old 06-13-2014, 03:51 PM
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2014 ecodiesel in shop

before I post about my issue I would like to say hi to all forum members.
I am the owner of 2014 grand Cherokee diesel.For 8 months I thought this was the perfect vehicle until 4 weeks ago.At 18000 miles I had to take it to dealer because the DEF failed to regenerate and went in to limp mode.The next day I picked it up after a software update that fixed the problem.After driving for a few days I heard a ticking noise from motor I called the dealer and was told to bring it in.On the way to dealer it went in to limp mode again.to make a long story short the jeep has been in dealer for 3 weeks they changed parts that didn't fix the problem and they cant get it to run.I got a call from the service manager and was told that I have to pay for the bills because of contaminated fuel.He didn't tell me how much but he said each injector is $1000 dollars plus the cost to remove the fuel tank and drain the system.I was told there are traces of E85 in fuel.I only fill up at same Gas station that dosent have E85.I am going to dealer tomorrow to have a talk with the service manager.I am looking for some help on handling this situation.Thanks in advance for any info
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Old 06-13-2014, 04:18 PM
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Re: 2014 ecodiesel in shop

I'd fight that to death and "Lawyer up" if necessary. Rediculous. Also, E85 is an ethanol gas blend...B85 is a biodiesel blend....?
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Old 06-13-2014, 05:12 PM
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Re: 2014 ecodiesel in shop

thanks for the reply.Now that you mentioned it the service rep might have said B85 but I don't think that is available in NY. He also said it would be wise to contact my insurance company to see if they would handle this kind of claim.He didn't tell me how much it would cost but he said the bill would be many thousands of dollars.I honestly think I am being setup because they don't know how to fix it.After 3 weeks in the shop the easy way out would be to claim I have bad fuel.
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Old 06-13-2014, 07:13 PM
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Re: 2014 ecodiesel in shop

It would seem to me that even an incompetent dealer service department wouldn't require 3 weeks to determine the problem being caused by bad (or the wrong) fuel.

Your gas station may not sell E85 but the tanker that delivers fuel may have had cross contaminated tanks or even inadvertently dumped a few gallons of it into the wrong underground tank at the station. Good luck trying to prove that though.

At the very least you should demand a fuel sample they drained from your gas tank. Then I'd report it to your state so they can check that gas station out.
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Old 06-13-2014, 07:38 PM
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Re: 2014 ecodiesel in shop

I have a feeling that this is not going to have a happy ending.
too easy for the dealer to say the fuel is contaminated and foot the customer with a huge bill.
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Old 06-13-2014, 07:40 PM
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Re: 2014 ecodiesel in shop

Quote:
Originally Posted by petroszz4 View Post
I have a feeling that this is not going to have a happy ending.
too easy for the dealer to say the fuel is contaminated and foot the customer with a huge bill.

Unfortunately, I'd have to agree with you on that.
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Old 06-13-2014, 08:06 PM
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Re: 2014 ecodiesel in shop

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Originally Posted by petroszz4 View Post
I have a feeling that this is not going to have a happy ending.
too easy for the dealer to say the fuel is contaminated and foot the customer with a huge bill.
I would demand proof and then also go to another dealer that is more qualified and honest if proof isn't provided. Arrange a flatbed to transport.
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Old 06-13-2014, 09:29 PM
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Re: 2014 ecodiesel in shop

Molotov cocktail with a match to go is what I say.....
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Old 06-14-2014, 09:49 AM
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Re: 2014 ecodiesel in shop

Just came back from dealer. They are denying warranty work. They changed 1 injector and it didn't solve the problem. They have to change more injectors @ $1000 + labor each ,drop the tank and purge the fuel system and then try to start with fresh fuel. Oh ,
and that work is not guaranteed to solve the problem. Heads up , if you are thinking about getting the ecodiesel stay away.$200 dollar oil changes and over $100 for def additive per 10k it doesn't make sense. I wish I had chose the gas motor.


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Old 06-14-2014, 10:52 AM
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Re: 2014 ecodiesel in shop

Something isn't right with this situation. Maybe they did find E85? Why would anyone pay $100 per 10k miles for DEF use or $200 for an oil change? If you KNOW you didn't fill up with gas or biodiesel, why are you accepting this dealer's conclusion?
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The founder of JeepGarage.org, Scottina06, has a son Max who is in need of corrective surgery from an infection at birth that left one leg 4 inches short. We need to support our Jeep brothers. His family has started a fund on giveforward.com. If you have ever been helped by someone else, now is a good time to pay it forward. Here is a link to that page. God bless you! http://gfwd.at/1rz33PW
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Old 06-14-2014, 10:57 AM
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Re: 2014 ecodiesel in shop

What are my options?the jeep does not start. It's at the dealer .I told them I want to get it towed to another dealer and they are preparing a bill for me.


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Old 06-14-2014, 10:59 AM
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Re: 2014 ecodiesel in shop

I contacted chrysler headquarters and they blew me off after talking to dealer. I have purchased 3 grand Cherokees and 1 wrangler in the past 2 years .I don't like how they are handling this.


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