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  #25  
Old 07-21-2016, 12:25 AM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Glad to hear it was resolved.

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  #26  
Old 07-21-2016, 07:04 AM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Tech wrote some good notes!
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  #27  
Old 07-22-2016, 02:41 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

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Originally Posted by CaptianBob View Post
So It's finally over. I picked up my Jeep today. All better. I attached the report from the dealership. Apparently, the motor blew a rod.
The good: They fixed everything at no cost and no argument.
The Bad: I have no idea why they even have a phone for the service department, they never answered it once. I had to go through the main dealer number. That didn't do anything either, but they also didn't answer the phone for FCA, and I think that brought a change. At least the last few times I called the receptionist, I did get status information. It was wrong, but at least I got an answer.
Bob.
Wow, that is a detailed write-up. I'm surprised that they went through that much trouble with the engine, and that all they replaced was the long block. I wouldn't be opposed if they sent out a whole new crate motor and took that one back to study why it failed like that. I did not realize that your local dealer would get that far into a motor.
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  #28  
Old 07-22-2016, 02:49 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Jeep should make you happy. I was reluctant to purchase a Jeep because of concerns of reliability.

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  #29  
Old 12-23-2016, 10:13 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

So two days ago IĎm going over a mountain pass when I noticed my 2015 JGC Overland EcoDiesel felt rough. I turned down the radio and let off the gas to listen but nothing and the ride felt smooth again. I thought maybe it was the roadÖa tire out of balance??? but as I started to speed up it felt rough again. This was right as I crested the pass so now Iím out of the throttle and coasting downhill, ride seems good but Iím still not sure what that was. I scroll through the gauges, find the oil temp at 230 but going down. I did just climb about 1,500 feet so not too big a deal I think. Transmission temperature is fine, no warning lightsÖI keep going and Iím listening to the near idle engine, which seems to have an unfamiliar tick noise but itís hardly noticeable. At the bottom of the pass (about 5 miles) I come to an intersection. When I accelerate the ticking noise is definitely there now. I knew immediately it wasnít right and Iím now B-lining it for the dealership, which is about 6 miles away. I come up to a major intersection with a red light. While sitting there, the ticking noise becomes a louder knocking sound. Iím scrolling through the gauges again when a low oil pressure warning flashes on. Now Iím thinking forget the dealership Iím going to park this thing. The light turns green and I eased into the throttle to try and get it to the nearby parking lot. Before I even cross the intersection there is a loud noise (like metal snapping) with a hard jolt . It didnít feel good and it sounded worse! Engine is dead but Iím able to coast into the parking lot. I pop the hood, no smoke or anything scary so I check the oil-stick. Smoke comes out when I pull it but the oil level actually reads full and I check it again, still good but pretty black (remaining oil life gauge read 23%). I then opened the oil fill cap and more smoke comes out. At that point I knew I had one of those jeeps. I had just bought this jeep 8 weeks ago. When I was shopping, I came across a bunch of 2014 eco-diesels that were manufacturer buy backs being resold. That scared me but obviously not enough to completely stay away from buying a JGC eco-diesel. I came across my jeep in Littleton Colorado at AutoNation dealership (thatís another story but itís worth mentioning them in this gripe). It was a 2015 with only 15,000 miles on it (now 21,000 and dead). It was significantly more expensive than the 2014 buybacks all over the internet but I figured, this is a year newer and surely they worked out those bugs, clear car fax, clean and complete maintenance historyÖitís a safe buy. WRONG. The dealer I towed it to (not AutoNation) did call me back yesterday and said the engine was done. They pulled the oil pan and there was metal everywhere. Itís going to need a new engine and that is going to take some time (from what Iíve read weíre talking about a lot of time). I asked if I get a loaner and he thought I would but that is up to FCA. I havenít heard back from anyone yet. Itís Christmas and Iím sure theyíre off for the holidayÖ
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  #30  
Old 12-23-2016, 10:29 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Sounds like some good ol fashioned cam gear slippage. Too bad. Hope you have a speedy remedy. Good news is that it's been documented enough FCA usually just honors the warranty and gets a new engine out.


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  #31  
Old 12-23-2016, 10:35 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

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Originally Posted by tcroom View Post
So two days ago IĎm going over a mountain pass when I noticed my 2015 JGC Overland EcoDiesel felt rough. I turned down the radio and let off the gas to listen but nothing and the ride felt smooth again. I thought maybe it was the roadÖa tire out of balance??? but as I started to speed up it felt rough again. This was right as I crested the pass so now Iím out of the throttle and coasting downhill, ride seems good but Iím still not sure what that was. I scroll through the gauges, find the oil temp at 230 but going down. I did just climb about 1,500 feet so not too big a deal I think. Transmission temperature is fine, no warning lightsÖI keep going and Iím listening to the near idle engine, which seems to have an unfamiliar tick noise but itís hardly noticeable. At the bottom of the pass (about 5 miles) I come to an intersection. When I accelerate the ticking noise is definitely there now. I knew immediately it wasnít right and Iím now B-lining it for the dealership, which is about 6 miles away. I come up to a major intersection with a red light. While sitting there, the ticking noise becomes a louder knocking sound. Iím scrolling through the gauges again when a low oil pressure warning flashes on. Now Iím thinking forget the dealership Iím going to park this thing. The light turns green and I eased into the throttle to try and get it to the nearby parking lot. Before I even cross the intersection there is a loud noise (like metal snapping) with a hard jolt . It didnít feel good and it sounded worse! Engine is dead but Iím able to coast into the parking lot. I pop the hood, no smoke or anything scary so I check the oil-stick. Smoke comes out when I pull it but the oil level actually reads full and I check it again, still good but pretty black (remaining oil life gauge read 23%). I then opened the oil fill cap and more smoke comes out. At that point I knew I had one of those jeeps. I had just bought this jeep 8 weeks ago. When I was shopping, I came across a bunch of 2014 eco-diesels that were manufacturer buy backs being resold. That scared me but obviously not enough to completely stay away from buying a JGC eco-diesel. I came across my jeep in Littleton Colorado at AutoNation dealership (thatís another story but itís worth mentioning them in this gripe). It was a 2015 with only 15,000 miles on it (now 21,000 and dead). It was significantly more expensive than the 2014 buybacks all over the internet but I figured, this is a year newer and surely they worked out those bugs, clear car fax, clean and complete maintenance historyÖitís a safe buy. WRONG. The dealer I towed it to (not AutoNation) did call me back yesterday and said the engine was done. They pulled the oil pan and there was metal everywhere. Itís going to need a new engine and that is going to take some time (from what Iíve read weíre talking about a lot of time). I asked if I get a loaner and he thought I would but that is up to FCA. I havenít heard back from anyone yet. Itís Christmas and Iím sure theyíre off for the holidayÖ


As the former owner of one of those 2014 buyback listings you saw, I am very sorry to hear about this.

You described, to a tee, the exact same thing that happened to us only we made it to the dealer's service drive when the motor quit. So I completely feel your pain. ☹️

You should check what your rights are in your state regarding having a preowned vehicle declared a lemon. I know in CA you have the same rights as a new car if it dies while under a Manufacturers Warranty.

While I'm sure there are others here who will disagree, I recommend getting a lawyer involved sooner rather than later. Unless you enjoy obfuscation, evasion and incompetence in your customer service process, you will need some kind of help.

Just my two cents. Best of luck to you and Merry Christmas!
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  #32  
Old 12-24-2016, 08:02 AM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Sounds more like a bottom end failure to me.
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  #33  
Old 12-24-2016, 11:31 AM
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Re: 2015 Jeep grand Cherokee blew engine 20k

This motor is a perfect candidate for spending the extra $25.00 per oil change to sample your oil. I've done it every oil change with so far great results. Knock knock knock on wood.
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  #34  
Old 12-24-2016, 11:34 AM
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Re: 2015 Jeep grand Cherokee blew engine 20k

Quote:
Originally Posted by tcroom View Post
So two days ago IĎm going over a mountain pass when I noticed my 2015 JGC Overland EcoDiesel felt rough. I turned down the radio and let off the gas to listen but nothing and the ride felt smooth again. I thought maybe it was the roadÖa tire out of balance??? but as I started to speed up it felt rough again. This was right as I crested the pass so now Iím out of the throttle and coasting downhill, ride seems good but Iím still not sure what that was. I scroll through the gauges, find the oil temp at 230 but going down. I did just climb about 1,500 feet so not too big a deal I think. Transmission temperature is fine, no warning lightsÖI keep going and Iím listening to the near idle engine, which seems to have an unfamiliar tick noise but itís hardly noticeable. At the bottom of the pass (about 5 miles) I come to an intersection. When I accelerate the ticking noise is definitely there now. I knew immediately it wasnít right and Iím now B-lining it for the dealership, which is about 6 miles away. I come up to a major intersection with a red light. While sitting there, the ticking noise becomes a louder knocking sound. Iím scrolling through the gauges again when a low oil pressure warning flashes on. Now Iím thinking forget the dealership Iím going to park this thing. The light turns green and I eased into the throttle to try and get it to the nearby parking lot. Before I even cross the intersection there is a loud noise (like metal snapping) with a hard jolt . It didnít feel good and it sounded worse! Engine is dead but Iím able to coast into the parking lot. I pop the hood, no smoke or anything scary so I check the oil-stick. Smoke comes out when I pull it but the oil level actually reads full and I check it again, still good but pretty black (remaining oil life gauge read 23%). I then opened the oil fill cap and more smoke comes out. At that point I knew I had one of those jeeps. I had just bought this jeep 8 weeks ago. When I was shopping, I came across a bunch of 2014 eco-diesels that were manufacturer buy backs being resold. That scared me but obviously not enough to completely stay away from buying a JGC eco-diesel. I came across my jeep in Littleton Colorado at AutoNation dealership (thatís another story but itís worth mentioning them in this gripe). It was a 2015 with only 15,000 miles on it (now 21,000 and dead). It was significantly more expensive than the 2014 buybacks all over the internet but I figured, this is a year newer and surely they worked out those bugs, clear car fax, clean and complete maintenance historyÖitís a safe buy. WRONG. The dealer I towed it to (not AutoNation) did call me back yesterday and said the engine was done. They pulled the oil pan and there was metal everywhere. Itís going to need a new engine and that is going to take some time (from what Iíve read weíre talking about a lot of time). I asked if I get a loaner and he thought I would but that is up to FCA. I havenít heard back from anyone yet. Itís Christmas and Iím sure theyíre off for the holidayÖ
Can you tell us where you are getting your oil changes and if you do them yourself what oil & filter are you using? Thanks, Concerned Ecodiesel Owner.
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  #35  
Old 12-24-2016, 12:37 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

tcroom, I'm sorry to hear about your CRD. Hope FCA takes care of it.
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  #36  
Old 12-24-2016, 12:57 PM
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Re: 2015 Jeep grand Cherokee blew engine 20k

With the Diesel Jeeps not being built....you'd think they'd have engines and torque converters available.
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