2015 Overland Eco Diesel - comments / observations - Page 5 - Jeep Garage - Jeep Forum

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  #49  
Old 06-09-2015, 10:49 AM
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Re: 2015 Overland Eco Diesel - comments / observations

Quote:
Originally Posted by overlanding View Post
Yeah... A NEW JEEP!!
I don't know if we're there yet....but it has most definitely crossed my mind.

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  #50  
Old 06-09-2015, 11:38 AM
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Re: 2015 Overland Eco Diesel - comments / observations

Ask them to pull a harness from one on the lot.
2nd time my DEF injector broke when I did not have a plate Oxford Dodge pulled one from unsold inventory, in/out within 3 hours, did not even have to ask!.

As for compensation, the way my current dealer explained it to me when they delivered my last jeep with a $5K paint problem.

Jeep/Fiat is rolling high and they can't do wrong, sales are up and no reason to give an inch. Chrysler will probably offer you free paint protection......, dealer will have to do battle for you.

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  #51  
Old 06-10-2015, 03:53 PM
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Re: 2015 Overland Eco Diesel - comments / observations

For interest sake when my dealer installed my crossbars backwards, the compensation they gave us for the trouble was a voucher for a complete interior/exterior detail worth about $150 cdn. Yours has been a much greater problem so I would expect much higher compensation. if it's a warranty vs service I'd go for the warranty, unless you don't plan on keeping it long, then go for free service.
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Old 06-10-2015, 04:36 PM
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2015 Overland Eco Diesel - comments / observations

Maybe they should make your car payment? Assuming its financed... I had that done with a ford a while back that needed a new motor.
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  #53  
Old 06-11-2015, 02:57 AM
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Quote:
Originally Posted by SilverWK07 View Post
Recently our dealer's shuttle backed into our Overland while it was parked in their lot. They're covering the replacement parts and labor, gave me a rental and I'll be going for some sort of service package. Free oil changes and the like for roughly the difference between a month's payment for the rental 200 and my overland. The Service Advisor I work with is thinking of a $500 service package, I don't know the details on that yet but if you get something for oil changes make sure it's for a long time period. Our Diesel is around 10K miles between oil changes so far.

That's my suggestion for compensation, something the dealer can easily "eat". I don't expect them to write me a check or buy something new for me, that's unreasonable in my book.
You got hit with diminished value there. I presume the fact that it's been in an accident will show up on the CarFax, right? Your vehicle's trade-in value is diminished thanks to that.

If you don't want them to cut you a check, then perhaps you can get them to write an IOU committing to price your vehicle for trade in as if it never had the accident. Of course, to prevent shell games in the future you'll need to remember to negotiate the purchase price of the new vehicle first before "remembering" that you had that IOU...
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Old 06-11-2015, 07:09 AM
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Re: 2015 Overland Eco Diesel - comments / observations

^^Ive had several small accidents that have never showed up on the carfax before. Even where the vehicle was no longer drivable and had to be towed..
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Old 07-01-2015, 01:12 PM
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Re: 2015 Overland Eco Diesel - comments / observations

Update July 1...day 46
The part (wiring harness) finally arrived the servicing dealer this past Monday. (after FCA had promised it would be there last week)
I got a phone call at 8:30 am Monday June 29 letting me know.
"Great" I say, " when will it be done?"
" Well, unfortunately its not the correct part" (how did I know this was going to happen?) "So now we're on the phone with tech again to determine what is the correct part"
(After all, it was FCA Tech who told them what part to order in the first place!)


FCA rep calls me "You've been talking with the dealer?"
"yes" I reply. "So now what happens?"
"We're still working on your issue sir and everyone is involved that needs to be....area manager, customer cair manager etc"
"Ok" I sigh, "Let me know when there is any news. By the way, if you're counting we're now almost 7 weeks on this issue"
"Yes," she replies, "We said we will talk about compensation, but our first priority is to get your car fixed"


So, as of now we're more or less at square one...I will call back on Friday for an update...but I'm not optimistic they'll have anything new to tell me.


The bill on this grows by the day.... time and labour + parts already tried by service dealer. My rental bill grows daily. Comp for all my trouble... I figure at least $100 / day is fair... so likely close to $10k by now all in.


Yes I'm a patient guy, but if this harness (if we ever get the right one) doesn't solve the issue, then I will push for:
- buy back my car at full invoice
- pay off my rental
- re order same spec on replacement vehicle
- give me a courtesy car off the lot while we wait for arrival of replacement
- offer me FREE warranty (7/160k) on replacement


How's that sound?
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Old 07-01-2015, 08:38 PM
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Re: 2015 Overland Eco Diesel - comments / observations

Your compensation plan sounds great for you, but I think FCA would rather lose a customer than pay that much. Even though what you ask is the right thing to do in my book. Sorry for all your troubles here!
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Old 07-01-2015, 08:55 PM
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Re: 2015 Overland Eco Diesel - comments / observations

I just went through this with an SRT.

I got 10 days of rental coverage.

I got to use of the flawed SRT while a new one was ordered.

I got an exact replacement option for option and FCA ate the roughly $400 difference in the MSRP's.

I did not get an extended warranty from FCA, but I probably should have pushed for one.

Mine was in for service 52 days and about 8 trips in and out between two dealerships. Push for as much as you can, because shortly they are going to pass you off to ISG and you'll begin a whole new chapter of mind numbing negotiations. Good luck to you.



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  #58  
Old 07-03-2015, 09:02 PM
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Re: 2015 Overland Eco Diesel - comments / observations

July 3 update...Day 48
Servicing dealer called on Thursday...says he thinks he's sorted out the part problem (recall FCA techs gave bad advice last, time) so we now have a battery harness on its way to the dealer.
Should be installed early part of next week, and with some luck (we could use some about now)
Jeep could be ready to come ho e by next Thurs or Friday. If so, that will be a total of 49 days in the shop. As far as my comp goes, FCA had a tough time in court this week, and aren't done just yet, so they might be a little more open than they were in the past.
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  #59  
Old 07-07-2015, 08:07 PM
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Re: 2015 Overland Eco Diesel - comments / observations

Update Tuesday July 7 -Day 52
Got a message from dealer this morning..."car is ready to be picked up and we detailed it for you."
So, I brought her home. I settled up with my rental guy ($3, 000 +) for the 2 months.
So next step is deal with FCA. I want rental costs + the 5 car payments while car was laid up.
Ride home ( 2 hours from where I live) was in a pouring rain storm.
Anyway, I am now looking forward to getting to know my Jeep and all her features over the next while...and going to finally get my rockrails installed. Then I am hoping to stay out of the garage for awhile. We've had some issues of late with our other car of late as well (2009 Subaru XT ) which involved various repairs worth $4, 000. Time for some good luck!
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Old 07-08-2015, 07:29 AM
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Re: 2015 Overland Eco Diesel - comments / observations

FCA will try to negotiate down, so start higher than where you want to be.



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