Another '14 EcoDiesel Bricked: 30.1K - Page 2 - Jeep Garage - Jeep Forum

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  #13  
Old 07-07-2016, 08:47 AM
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Quote:
Originally Posted by Parsifal View Post

I did some research before buying the '14 EcoDiesel. Found out the engine was technically not new and had been in production in Australia and Italy. The only changes made to it for the US market were for emissions control. It was reported as a good engine in those markets so IMHO well worth the risk in the US. There have been a noticeable number of failures here. I would just like to know if they've found and fixed the problem for newer models, or not.
I don't know if it's s problem in the traditional sense of a manufacturing problem. The catalytic converter issue was a widespread problem. And it was addressed.

The number of engine failures that have occurred is small in compassion to the overall number of things built. I've only heard of 4 or 5 on here. Someone else said that on the RAM forums the number of engines that had failed like this was 56. RAM started making 20% of their 1500 production the Ecodiesel. They make over 28,000 1500s a year, with over 6000.

Just saying if there were over 10000 VM Motori engines out there, and 100 of them were reported failed like this, that's still .01%. And while it's a big deal with you're in that .01% I don't know if it's as much of a problem or a "gamble" that those affected are claiming it to be. The cat converter is a more traditional problem. Not really sure this is as widespread....

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  #14  
Old 07-07-2016, 09:17 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Quote:
Originally Posted by Floridaman View Post
...

Just saying if there were over 10000 VM Motori engines out there, and 100 of them were reported failed like this, that's still .01%. And while it's a big deal with you're in that .01% I don't know if it's as much of a problem or a "gamble" that those affected are claiming it to be. The cat converter is a more traditional problem. Not really sure this is as widespread....
I wasn't initially concerned about a manufacturing issue until, pressing a little harder about what happened to the engine, I heard something. It was "after the third oil change [on the EcoDiesel] you have to replace the engine." That's when I became concerned it may be more wide spread than initially apparent.
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Old 07-07-2016, 09:54 AM
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Quote:
Originally Posted by Parsifal View Post

I wasn't initially concerned about a manufacturing issue until, pressing a little harder about what happened to the engine, I heard something. It was "after the third oil change [on the EcoDiesel] you have to replace the engine." That's when I became concerned it may be more wide spread than initially apparent.
Replacing the engine after the third oil change? Where did you hear that?
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Old 07-07-2016, 11:45 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

It was from someone on the payroll.
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  #17  
Old 07-07-2016, 12:04 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by Parsifal View Post
This thread is not intended to slam the EcoDiesel. It IS intended to inform and educate inquiring minds. There is risk in being the first-to-own. My hope is at the conclusion of this experience this thread will convey a great Jeep service success story.


BTW, I love my EcoDiesel. 26MPG @ 85MPH, over 35MPG if I can keep it at 55MPH. That's over 600 miles on a tank of gas! Smooth ride, quiet interior that's well designed and holds up well in adverse conditions. I would really hate to have to get rid of it due to apparently valid concerns over engines that tear themselves apart.


Agreed. I'm not here to slam anything. But I do intend to inform of my experience. And so far it has been woefully lacking...and that is a generous assessment.

I loved the Jeep for all the reasons You cited Parsifal, right up until the motor quit. And, had it been handled correctly from the beginning, I would have gladly been singing the praises of a job well done and still be an owner.

I can't speak to the statistics. And, quite frankly any who can claim to here is deceiving themselves. Nobody short of FCA corporate has the actual numbers. Anyone else spouting numbers is just guessing.

So we have two issues really. A motor that has failed 100% in my statistical sampling of one (which is the only one that really counts). Coupled with a Corporate service structure that has not responded to that failure in a manner that made it conceivable for me to continuing doing business with them.

No slamming here. Just reports on experience.
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Old 07-07-2016, 12:39 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Quote:
Originally Posted by Floridaman View Post
I don't know if it's s problem in the traditional sense of a manufacturing problem. The catalytic converter issue was a widespread problem. And it was addressed.

The number of engine failures that have occurred is small in compassion to the overall number of things built. I've only heard of 4 or 5 on here. Someone else said that on the RAM forums the number of engines that had failed like this was 56. RAM started making 20% of their 1500 production the Ecodiesel. They make over 28,000 1500s a year, with over 6000.

Just saying if there were over 10000 VM Motori engines out there, and 100 of them were reported failed like this, that's still .01%. And while it's a big deal with you're in that .01% I don't know if it's as much of a problem or a "gamble" that those affected are claiming it to be. The cat converter is a more traditional problem. Not really sure this is as widespread....
Its not perfect world. Go to any auto forum, you will find failed engines posted with low miles.
Wife purchased new X3 BMW, was checking Bimmerfest forum on X3. First page had two blown engines under 30K miles. Now days customers have another source to report, few motors that do fail.
Like others have posted. Jeep diesel engine failure rate low, compared to overall number built.
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  #19  
Old 07-07-2016, 01:12 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

How your engine failure is handled has everything to do with the dealership you are going to. They can go to bat for you bug FCA and keep you informed or still their heads in the sand. Independent operations but corporate has the say.
I have been super happy with how my dealership has handled things and treated me.
As good as or better than BMW which is supposed to be a premium brand.
All manufacturers have engine failures and until the internet the only way you would know of a problem is if you read it in a mag or got a notice from the dealership...


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  #20  
Old 07-08-2016, 12:49 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

So far so good:

Chrysler has agreed to replace the engine with a rebuilt. All parts, excluding one, have arrived at the dealership. The final part (it's not the engine itself) should arrive on Monday so the expected completion date for the repair is Wednesday which is the day I've been targeting and pressing for.

We've got a 1200-1400 mile return trip coming up next Friday and I'd like a day to run around with the truck before taking off.

Not overly pleased with the rebuilt engine but I've been informed it's Chrysler policy unless the motor was brand new when it bricked or extenuating circumstances justify it. I purchased the extended warranty when I bought the truck so I'm covered for 120K or until 2022. FCA stated this was the best plan and they had nothing to better it.

So, assuming delivery when stated, this is not the most horrible experience it could be. All divisions, the dealership, FCA, and rental agency have been working together to minimize any aggravation. More later ...
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  #21  
Old 07-08-2016, 01:28 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Quote:
Originally Posted by Parsifal View Post
So far so good:

Chrysler has agreed to replace the engine with a rebuilt. All parts, excluding one, have arrived at the dealership. The final part (it's not the engine itself) should arrive on Monday so the expected completion date for the repair is Wednesday which is the day I've been targeting and pressing for.

We've got a 1200-1400 mile return trip coming up next Friday and I'd like a day to run around with the truck before taking off.

Not overly pleased with the rebuilt engine but I've been informed it's Chrysler policy unless the motor was brand new when it bricked or extenuating circumstances justify it. I purchased the extended warranty when I bought the truck so I'm covered for 120K or until 2022. FCA stated this was the best plan and they had nothing to better it.

So, assuming delivery when stated, this is not the most horrible experience it could be. All divisions, the dealership, FCA, and rental agency have been working together to minimize any aggravation. More later ...


Well, assuming you find these terms and conditions acceptable and you are satisfied with the efforts made to remedy the situation, that's all that counts. Best of luck to you.
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Old 07-19-2016, 05:20 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

To sum this all up:

I got my Jeep back on 7/15 at 6:00PM Friday, closing time for the dealership. This was my drop-dead date for getting the job completed else I would have had to find alternate transportation to return the home town of Dallas, 1200 miles away. I was planning on leaving for Dallas on the 16th but I was informed they only got 10 miles on the Jeep to verify everything was installed and running properly, so the SO and I took a 300-mile joy ride on the 16th to visit friends and to assuage any concerns I had before taking the 2-day trip. Everything went just fine. We drove to Dallas on the following day and the Jeep performed like a champ. The only (minor) complaint was the gas mileage went down to 26+MPG on the new engine whereupon I was getting 28MPG on the defunct engine. On the other hand, the original engine only got 26+ when I first bought it and it slowly built up to 28 over time.

I asked the shop foreman if a new or rebuilt engine was installed. I was informed it was a new engine, not a rebuilt as originally thought. I asked if the same engine as was installed in '14 models or was this an improved version? After looking at part numbers of the installed engine I was informed this was a newer build of the engine. This was assumed because Chrysler originally replaced the bricked Ecodiesel engines with rebuilts, then stopped this policy and commenced replacing with new ones. It was assumed if no improvements were designed into the EcoDiesel then Chrysler would have continued with the rebuilt replacements. Also, since Chrysler never asked the shop for any additional diagnostics, they assumed Chrysler already knew what the problem was.

The complete timeframe from the reporting of symptoms to delivery was 6/17-7/11. The major challenge and time delay was in getting someone to believe there was a problem with the engine. This cycle took from 6/17-7/6, which unfortunately included a 3-day weekend. Comments like "It sounds like a Diesel should", troubleshooting by giving it an oil change to see if things got better, one week in the shop before finally convincing someone to tear the engine apart until they found something (avoid this by telling the shop to check the oil filter for metal shards), and getting Chrysler enough diagnostic information to confirm the problem all contributed to this delay. Following acknowledgement of the failure and authorization from Chrysler, parts were ordered and delivered by 7/11 and the removal and install of the engine was complete by 7/15.

It's unfortunate the engine bricked but I also knew the risks of purchasing a vehicle with a new engine. This is also one of the reasons I purchased the extended 120K mile warranty. Given that, and once the problem was diagnosed, everything went very well. I was given a very nice rental for the total time my care was in the shop. After calling into FCA they were in constant touch with me to report the status of the vehicle. My service advisor returned all my constant phone calls, the Jeep was delivered to me by my drop-dead date, and the shop foreman stayed late on a Friday in order to answer all my questions about the repair. I've now driven 1500 miles on the new engine and the only symptom of the repair is the diminishing smell of antifreeze burning off the block.

Lessons learned:
- I was in daily contact with my service advisor inquiring about the Jeep's status and constantly reminding them of when I needed to have the Jeep back. All these calls were friendly but emphasized the pending larger problem that would exist if the Jeep was not delivered by 7/15. Not sure if this contact helped but I was informed by the service manager that their diesel tech was taken off other projects so my Jeep would be completed by the drop-dead date.
- FCA is an interesting group. They have limited capability in a situation like this. My feeling is they can expedite shipping and request status reports from the dealership but not much else. Apparently they could not influence Chrysler nor could they influence the dealership. I was told it was Chrysler's policy to replace engines with rebuilts (but apparently not true with the EcoDiesel) and when I asked about who to contact concerning this policy I was told there was no further recourse. Knowing all this now, I still would not hesitate to grab a claim number from FCA for any other major repair. The more eyeballs on the issue the better.
- The dealer can make all the difference! The delays in diagnosis were primarily due to the fact that they're few Grand Cherokee EcoDiesels in SW Florida. No one knew what an EcoDiesel was supposed to sound like! Once the convincing & diagnostics where complete the repair went as good as I could reasonably expect. I was in good hands but it does not take much imagination to envision the problems that could have happened if the dealership wasn't in a cooperating mood.

I'd like to give my thanks to Chrysler and to the dealership for their support and help in getting this extensive job completed within the timeframe needed.
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  #23  
Old 07-20-2016, 12:30 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

I'm pleased to hear that you had a satisfactory conclusion to your episode. I wish you years of trouble-free miles ahead.
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Old 07-21-2016, 01:00 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Sounds like the takeaway then is that in addition to the updates made to address premature failure of the CATs, the '15's and later have had some design changes to the engine structurally? Here's to hoping that's the case! Having a tune on an engine that's under warranty is risky enough. Knowing that the engines have a design flaw would make that even riskier!
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