Another '14 EcoDiesel Bricked: 30.1K - Page 3 - Jeep Garage - Jeep Forum

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  #25  
Old 07-21-2016, 04:42 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by Kidd_Funkadelic View Post
Having a tune on an engine that's under warranty is risky enough. Knowing that the engines have a design flaw would make that even riskier!
Risk is a perception only.

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  #26  
Old 07-22-2016, 04:45 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Good to see Jeep, step up do right thing for its customers.
Not perfect world, you will have few early failed engines in any make of auto.
Been reading bricked engine threads. in real world, be decent on your call to customer service if you have problem.
We have three threads on bricked engines on this board. Two of the threads Jeep stepped up, replaced engines in timely manner.
Other thread, guy says lawyer up now. Bet this guy was joy for customer service to deal with? We are human, what would you do for a prick calling you?
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  #27  
Old 07-22-2016, 05:54 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Great to hear it all turnrd out ok for you and still does in the future with your new engine.
Just a bit worried if it was to happen here in OZ what the turn around could be with ordering parts etc?
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  #28  
Old 07-22-2016, 10:51 AM
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Another '14 EcoDiesel Bricked: 30.1K

Quote:
Originally Posted by jetskifast View Post
Other thread, guy says lawyer up now. Bet this guy was joy for customer service to deal with? We are human, what would you do for a prick calling you?


I'm pretty sure you referring to me as the guy that "lawyered up". If I'm mistaken than you can just skip the rest of this reply.

It's not at all fair of you to presume that I was anything but peachy with the customer service people I interacted with. If you read the threads all the way the through, you would have understood that I gave the people at FCA at every level plenty of opportunities to step up. But nobody did. After 3 weeks of trying to get some forward motion, I decided it was in my best interests to pursue a legal course. I'm sure if you were experiencing the event the way I did you'd probably feel differently about my situation.

You would have also read that this is not my first go around with a blown motor, but actually my third. The first two were in Cadillacs and both were resolved by GM in a very reasonable time. I was peachy then too.

Until you walk a mile in someone's shoes you might just want to STFU!
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  #29  
Old 08-16-2016, 11:31 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Hey Guys,
My 2014 GC EcoDiesel failed at about 23K. Just like Parsifal, my engine suddenly became loud like a regular diesel. At the end of May (2016) I took it to the dealership and they acknowledged the noise and agreed to take a look. After replacing the High Pressure Fuel Pump, to no avail, they consulted Chrysler corporate. Corporate said it was likely a failed timing chain tensioner. They further disassembled the engine to gain access to the chain tensioners but again, no solution. Finally, after 6 weeks, the dealer and Chrysler corporate asked for a meeting to discuss the issue. First, Chrysler apologized for the lengthy repair issue and told me that they were calling in an "Expert" to complete the "reassembly". He said if there was a single problem after I received the vehicle then they would discuss a new vehicle. My response was pretty quick; I showed them a picture of my disassembled engine that I snapped while on a visit with the mechanic and I pointed out all of the rust and scale on the cam lobes due to exposure to humidity. I explained that there was no way that there would not be a problem. Within a few minutes Chrysler agreed to replace the vehicle. I just ordered a 2017 replacement almost exactly like the first one, including the diesel.
I did a lot of research on the VM Motori engine before I purchased the EcoDiesel. It has a good reputation in Europe and I believe it will ultimately do well here. Despite the inconvenience, Chrysler and my local dealer have been good to me. They’ve provided a good loaner car to me at no cost and have done a good job keeping me informed. They assigned a third party, Stericycle, to handle the vehicle replacement. They offered a “Sticker-to-Sticker” plus usage charge deal: Choose any car in the FCA group, except Maserati, and they will subtract the sticker price of my old car from the sticker price of the new car and add a usage fee according to their formula. The formula is ((Mileage at first problem x sticker price)/120000). For me this worked out to about $8000 or about $4000/year. So, the new 2017 GC is a few thousand dollars more expensive due to increased sticker pricing and a few things extra I ordered so I will end up paying about $10,000 for a GC that is three model years newer. I consulted two different Texas Lemon Law Lawyers and was told this is about as good as it gets.
Sure, I wish this fault had not occurred and I wish I had not been exposed to so much inconvenience but I really liked the GC EcoDiesel and it fit my mission perfectly. I guess I could have shortened my own life span by throwing a fit and berating and demeaning the dealership and Chrysler but I’d prefer to think the car was struck by lightning and this failure won’t happen again. Plus, I stayed out of court. I hate dealing with lawyers.
BTW, the failure on the EcoDiesel was ultimately diagnosed as a rotational slippage of the timing chain sprocket behind the high pressure fuel pump on the passenger side exhaust camshaft. Evidently this sprocket is a “shrink fit” on the shaft which is a common way to assemble tight tolerance torque transmitting assemblies. The rotational slippage was only about 10 to 15 degrees and this type of failure throws no codes but it causes a lot of noise and ultimately metal in the oil because the exhaust valves strike the pistons. Not good.
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  #30  
Old 08-16-2016, 11:52 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by BuffaloCreek View Post
BTW, the failure on the EcoDiesel was ultimately diagnosed as a rotational slippage of the timing chain sprocket behind the high pressure fuel pump on the passenger side exhaust camshaft. Evidently this sprocket is a “shrink fit” on the shaft which is a common way to assemble tight tolerance torque transmitting assemblies. The rotational slippage was only about 10 to 15 degrees and this type of failure throws no codes but it causes a lot of noise and ultimately metal in the oil because the exhaust valves strike the pistons. Not good.
This is exactly what happened to my '14 at 19,600. I did not enjoy the same attention from FCA that you seem to have received, in fact my experience was quite the opposite. So much so I quickly lost interest in the brand experience. I did engage counsel and today (114 days after the incident occurred) I receive the repurchase settlement funds. The agreement forbids disclosure of the amount, but let's just say I got ALL of it. I imagine the Consumer Protection Laws here in CA are a bit more "pro-consumer" than they are in "Business Friendly" Texas, but that's just a guess.

As long as you're happy with the outcome that's all that matters, right? Best of luck with your new one!

I
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  #31  
Old 08-17-2016, 08:09 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by BuffaloCreek View Post
Hey Guys,
BTW, the failure on the EcoDiesel was ultimately diagnosed as a rotational slippage of the timing chain sprocket behind the high pressure fuel pump on the passenger side exhaust camshaft. Evidently this sprocket is a “shrink fit” on the shaft which is a common way to assemble tight tolerance torque transmitting assemblies. The rotational slippage was only about 10 to 15 degrees and this type of failure throws no codes but it causes a lot of noise and ultimately metal in the oil because the exhaust valves strike the pistons. Not good.
Well that's terrifying. That doesn't sound like something that would have changed since the 14 MY. I hope that this isn't going to be an issue for more and more of us. Maybe a recall is forthcoming if they know the cause? One can hope. I'm using the GDE tune and would hate to be out the cost of an engine for something that is clearly a design flaw if it happens to me.
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  #32  
Old 08-17-2016, 11:26 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by Rule62 View Post
I imagine the Consumer Protection Laws here in CA are a bit more "pro-consumer" than they are in "Business Friendly" Texas, but that's just a guess.
As much as I love the State of Texas (and quite frankly the opposite to California,) Texas is enslaved to the lobbyists and big money a.k.a. big business.

Quote:
Originally Posted by BuffaloCreek View Post
BTW, the failure on the EcoDiesel was ultimately diagnosed as a rotational slippage of the timing chain sprocket behind the high pressure fuel pump on the passenger side exhaust camshaft. Evidently this sprocket is a “shrink fit” on the shaft which is a common way to assemble tight tolerance torque transmitting assemblies. The rotational slippage was only about 10 to 15 degrees and this type of failure throws no codes but it causes a lot of noise and ultimately metal in the oil because the exhaust valves strike the pistons. Not good.
Isn't this the same problem identified by MoparDiesel guy who drives his Ram EcoDiesel daily for his business with a trailer behind him? He described this as a fatal flaw in the design in the engine.
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  #33  
Old 08-17-2016, 11:54 AM
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Re: Another '14 EcoDiesel Bricked: 30.1K

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Originally Posted by AirBull View Post

Isn't this the same problem identified by MoparDiesel guy who drives his Ram EcoDiesel daily for his business with a trailer behind him? He described this as a fatal flaw in the design in the engine.

Yes it is. I briefly attempted to locate that video he made, but couldn't put my hands on it.
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  #34  
Old 08-17-2016, 01:18 PM
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Re: Another '14 EcoDiesel Bricked: 30.1K

Searched for the keywords in the cause posted above and found this:

Why New Ecodiesel Owners Need To Beware Of Engine Failure

Edit:

The YouTube page for the video in that link:

Published on Nov 12, 2015
This engine and all components did not get replaced. This is still on the road today. Im almost at 200,000 miles. Nothing was replaced. D&J Diesel repaired it and has a kit coming soon to ship.
The exhaust valves were touching the top of the passenger side pistons. cam gear #2 slipped. Between HPFP and cam gear.
This original design holds 3 gears together with 1 long black oxide bolt. Eventually stress and heat will cause thermal expansion and contraction leading to the different metals in the cam and gears to lose tension due to the timing chain dragging against the gears, combined with a HPFP that must provide 28,000 psi of fuel pressure at 3000-4500rpm, the stresses will eventually lead to a total slippage which will slam the exhaust valves into the pistons at different distances depending on how much the timing chain pulls the gear out of alignment. If it slips too much the exhuast valve will blow all the way through the piston causing a piston breakage causing a broken wrist pin leading to a broken connecting rod or other lower end failure.
My HPFP was not damaged, did not cause this slippage or failure, and the gear attatched to the hpfp did not slip or move.
I have put an excess of 2000 additional hours and 50,000 miles on my engine since D&J Diesel fixed my engine.
I do understand this engine was originally designed to be placed in a cadillac cts, and ram decided to install in in a big truck years later. If this truck was not supposed to tow a trailer like so many of my critics say, and this was only designed to be a grocery getter or weekend bass boat hauler, then Ram should not say it can tow a 9000lb trailer, or install a trailer hitch. It should have been rated at 1500lbs tow capacity like a cadillac cts would have been rated for.
D&J Diesel have invented many new products for my truck to fix the small problems my truck experienced and i know i will enjoy my truck for a long time worry free.
This was just a small roadbump i was lucky to get out of the way and i hope i can help others prevent or fix their issues.
This is really nothing compared to the countless and costly fixes all ford Powerstrokes constantly require just to keep them moving.



Edit2:

The "bulletproofing" video on about the shop fixing the design flaw:

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