Battle with Jeep finally settled - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > 2014+ Jeep Grand Cherokee Ecodiesel 3.0

Reply
 
Thread Tools Display Modes
 
  #1  
Old 07-23-2016, 12:29 PM
Shannon's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: May 2013
Location: Lakeville, MN
Posts: 1,601
Thanks: 234
Thanked 226 Times in 146 Posts
Rep Power: 11685
Shannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond repute
Battle with Jeep finally settled

My 8 month battle with Jeep finally came to an end with very positive results. I had one of the first 2014 Ecodiesels off the line. (Per Chevyboy, who worked in the plant, it was the first off the line). It ran great for a year and a half. Then the problems began. It was in and out of the shop for months. (in the shop for over 3 months total). Jeep finally found that they used a mix of American and European parts. A star case was opened to track the parts that were used, and eventually, they had to make a custom part to connect the mix of parts on the turbo charger, which solved the problem. Half way thru the service issues, a higher up executive at Jeep finally gave me a lifetime warranty on my Jeep. I was happy at first, but then the Jeep went back in the shop for another month. I though what good is the lifetime warranty if it is always in the shop. Since I did not know how many other parts on my Jeep were mixed like this, I fought for a buy back. It took about 4 months, and dozens of phone calls, and lots of stress and patience for this to occur. I finally got results after e-mailing the CEO of Chrysler. During the buyback process, we agreed to transfer the warranty to the new 2016. On March 30th, I finally took delivery of the new Jeep. I was mailed a 8 year, 120,000 mile, $100 deductible warranty. This is when the second half of the battle started. I contacted customer support several times a week. Everyone I spoke with agreed that I was due the lifetime warranty, but no one had the authority to give me the warranty. I was transferred around, and spoke with numerous people, but still, no help. I was so frustrated that I finally contacted the senior executive who gave it to me in the first place. It took him a month, but yesterday, I was finally e-mailed the warranty. In conclusion, I traded back a 2014 Jeep Ecodiesel Overland that was 2 years old with 40,000 miles for a new 2016 that was the same model, and I only had to pay the difference between a 14 and a 16, which was a $1000. I also got the Maxcare lifetime warranty, which is not offered on the Ecodiesel, but a handful of Ecodeisel owners were able to get due to issues we had on our Jeeps. I must say, it took a long time, and lots of stress and frustration, but am very satisfied with the end result.

__________________
SFU: : 2016 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater - REPLACED: 2014 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater, with 2000 coats of paint



Current Rides:
2016 Jeep Grand Cherokee Overland Ecodiesel
2015 Cherokee Latitude (wife's ride)
2008 20' Four Winns bow rider speed boat
Reply With Quote
The Following 6 Users Say Thank You to Shannon For This Useful Post:
Sponsored Links
Advertisement
 
  #2  
Old 07-24-2016, 03:40 PM
New Member
 
Join Date: Jul 2016
Posts: 4
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 0
jds108 is on a distinguished road
Re: Battle with Jeep finally settled

I hope the Mopar lifetime warranties are available as I just paid $2900 for one as I just picked up a new '15 Overland diesel in Denver yesterday... Perhaps I didn't get the Maxcare, have to figure out how to check on that.
Reply With Quote
  #3  
Old 07-24-2016, 06:07 PM
fun2drive's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Mar 2013
Location: Florida Panhandle/ Ohio
Posts: 890
Thanks: 18
Thanked 108 Times in 84 Posts
Rep Power: 3779
fun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond reputefun2drive has a reputation beyond repute
Re: Battle with Jeep finally settled

Wow Shannon that is a mixed bad news good news result.
I recall the first few of you guys getting the jeep loving it but mixed parts make it impossible to maintain when you don't know what is what.
I love my 14 best ride ever and hope that the 16 is a great ride as well...
__________________
Overland Deep Cherry Red/ LT Biege Inter/ Diesel/ ATG
Reply With Quote
Sponsored Links
Advertisement
 
  #4  
Old 07-24-2016, 11:28 PM
echo7tango's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: Dec 2012
Location: SF Giants Nation 2010 / 2012 / 2014!
Posts: 1,131
Thanks: 169
Thanked 258 Times in 182 Posts
Rep Power: 69975
echo7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond reputeecho7tango has a reputation beyond repute
Re: Battle with Jeep finally settled

Congratulations! And welcome to the CRD club of '14 replaced with a '16. I have 2,000 on my '16 now, after 41,000 on the '14. I hope you enjoy your '16 like I've been enjoying mine! Good luck and happy trails to you, Shannon.
__________________
★ 2016 JGC CRD 3.0L V-6 WK2, QL, QD-II, ORA-II, Wrangler Duratrac 275/55-20 ★
Reply With Quote
  #5  
Old 07-24-2016, 11:50 PM
Governor's Avatar
Senior Member
My Jeep: 2011 3.6L WK2
 
Join Date: Apr 2016
Location: Alabama
Posts: 2,255
Thanks: 1,061
Thanked 395 Times in 371 Posts
Rep Power: 80183
Governor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond reputeGovernor has a reputation beyond repute
Re: Battle with Jeep finally settled

Quote:
Originally Posted by Shannon View Post
My 8 month battle with Jeep finally came to an end with very positive results. I had one of the first 2014 Ecodiesels off the line. (Per Chevyboy, who worked in the plant, it was the first off the line). It ran great for a year and a half. Then the problems began. It was in and out of the shop for months. (in the shop for over 3 months total). Jeep finally found that they used a mix of American and European parts. A star case was opened to track the parts that were used, and eventually, they had to make a custom part to connect the mix of parts on the turbo charger, which solved the problem. Half way thru the service issues, a higher up executive at Jeep finally gave me a lifetime warranty on my Jeep. I was happy at first, but then the Jeep went back in the shop for another month. I though what good is the lifetime warranty if it is always in the shop. Since I did not know how many other parts on my Jeep were mixed like this, I fought for a buy back. It took about 4 months, and dozens of phone calls, and lots of stress and patience for this to occur. I finally got results after e-mailing the CEO of Chrysler. During the buyback process, we agreed to transfer the warranty to the new 2016. On March 30th, I finally took delivery of the new Jeep. I was mailed a 8 year, 120,000 mile, $100 deductible warranty. This is when the second half of the battle started. I contacted customer support several times a week. Everyone I spoke with agreed that I was due the lifetime warranty, but no one had the authority to give me the warranty. I was transferred around, and spoke with numerous people, but still, no help. I was so frustrated that I finally contacted the senior executive who gave it to me in the first place. It took him a month, but yesterday, I was finally e-mailed the warranty. In conclusion, I traded back a 2014 Jeep Ecodiesel Overland that was 2 years old with 40,000 miles for a new 2016 that was the same model, and I only had to pay the difference between a 14 and a 16, which was a $1000. I also got the Maxcare lifetime warranty, which is not offered on the Ecodiesel, but a handful of Ecodeisel owners were able to get due to issues we had on our Jeeps. I must say, it took a long time, and lots of stress and frustration, but am very satisfied with the end result.
I remember reading your original posts on this and was thinking what a nightmare. I'm glad you have gotten it straightened out to your satisfaction but I am disappointed in the Jeep folk for dragging this out for eight months. Cudos to you for your patience. I can't guarantee I wouldn't have driven straight through the showroom and blamed the brakes. Uh oh new problem. Get me out of this hunk of junk.
Reply With Quote
  #6  
Old 07-26-2016, 12:52 AM
Rule62's Avatar
Member
My Jeep: 2014 3.7L JK
 
Join Date: Jun 2013
Posts: 159
Thanks: 39
Thanked 21 Times in 21 Posts
Rep Power: 1602
Rule62 is on a distinguished road
Re: Battle with Jeep finally settled

Quote:
Originally Posted by Shannon View Post
My 8 month battle with Jeep finally came to an end with very positive results....I must say, it took a long time, and lots of stress and frustration, but am very satisfied with the end result.

Well my friend, you have the patience of Job. I could not endure that amount of inconvenience. It's been just over 3 months for me and I'm just waiting for FCA to cut my attorney a check.

Glad you were made whole when all was said and done.
Reply With Quote
  #7  
Old 07-26-2016, 07:32 AM
jaje's Avatar
Member
 
Join Date: May 2014
Posts: 340
Thanks: 6
Thanked 69 Times in 48 Posts
Rep Power: 3682
jaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond reputejaje has a reputation beyond repute
Re: Battle with Jeep finally settled

Glad to hear things got worked out eventually and through the FCA bureaucracy.
__________________
'14 XV Crosstrek
#74 Exomotive Exocet NASA ST3 / E0
'14 WK2 EcoDiesel (replaces '07 WK CRD)
Reply With Quote
  #8  
Old 07-27-2016, 01:09 PM
Shannon's Avatar
Premium Member
My Jeep: 2016 3.0L WK2
 
Join Date: May 2013
Location: Lakeville, MN
Posts: 1,601
Thanks: 234
Thanked 226 Times in 146 Posts
Rep Power: 11685
Shannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond reputeShannon has a reputation beyond repute
Re: Battle with Jeep finally settled

Anyone not getting results thru Chrysler customer support, do what I did, and e-mail the CEO. His e-mail is readily available on the internet. I had to do this to get results.
__________________
SFU: : 2016 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater - REPLACED: 2014 Overland 4X4 EcoDiesel, Billet Silver/Black. ORAII, Adv Tech, Engine Heater, with 2000 coats of paint



Current Rides:
2016 Jeep Grand Cherokee Overland Ecodiesel
2015 Cherokee Latitude (wife's ride)
2008 20' Four Winns bow rider speed boat
Reply With Quote
Reply

Tags
jeep

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
DA Affect on NA vs FI Engines - SETTLED A-kon Grand Cherokee SRT - WK2 1 11-04-2014 08:55 AM
Battle Scar Thread blackpepper Members Rides 173 01-03-2013 09:22 AM
Took the Battle Beast off roading djcodered Members Rides 13 06-16-2011 05:53 PM
Finally settled on a set of OE wheels NHWK05 Visual Modifications 49 12-24-2009 01:30 PM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 10:25 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.