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  #13  
Old 05-16-2016, 06:01 AM
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Re: Bi-Xenon Adaptive Headlights

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Originally Posted by LordBowral View Post
So its not a 2014? its a 2012 model ........
Crazily enough it's a 2014. It was just a really early build, because, we believe it was a Chrysler demo car so they needed to roll it out early. Thus, it left the factory at the end of February 2013..

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  #14  
Old 05-16-2016, 06:07 AM
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Re: Bi-Xenon Adaptive Headlights

That makes a lot of sense for this vehicle. I wonder why they decided to sell this one? Any ideas how you can verify if it's pre-production model that's used for testing?
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Old 05-16-2016, 06:15 AM
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Re: Bi-Xenon Adaptive Headlights

Any idea what recourse we might have to ensure that this vehicle come up to advertised spec for a 2014 Grand Cherokee Summit if it is in fact not up to spec? From what the dealership is saying they are wanting to remove any aspects that make this vehicle have adaptive headlights, because according to them the engineer at Chrysler is saying that it isn't supposed to have adaptive headlights...that 2014 Jeep Grand Cherokee Summits don't come with adaptive headlights.
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  #16  
Old 05-16-2016, 06:35 AM
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Quote:
Originally Posted by Jeepin'it View Post
Any idea what recourse we might have to ensure that this vehicle come up to advertised spec for a 2014 Grand Cherokee Summit if it is in fact not up to spec? From what the dealership is saying they are wanting to remove any aspects that make this vehicle have adaptive headlights, because according to them the engineer at Chrysler is saying that it isn't supposed to have adaptive headlights...that 2014 Jeep Grand Cherokee Summits don't come with adaptive headlights.
The GC 2014s were an early release and the line started building MY2014 in January 2013. My MY2014 summit was built in early march 2013. MY2014 Summits do come standard with adaptive headlights.
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Old 05-16-2016, 09:44 AM
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Re: Bi-Xenon Adaptive Headlights

That makes sense. The part dates in the vehicle have late 2012 dates on them, but we know ours didn't roll out from the factory until the end of February 2013.

How do we convince the dealer & the Chrysler engineers that our vehicle should have adaptive headlights especially since it has those headlights installed they just aren't working.
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Old 05-16-2016, 04:08 PM
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Re: Bi-Xenon Adaptive Headlights

You bought a used car .. How can you make a claim for something that's either not there or isn't working when your not under warranty ?
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  #19  
Old 05-16-2016, 04:22 PM
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Re: Bi-Xenon Adaptive Headlights

If you bought this from a Jeep dealership you might see about an exchange for a true Summit vs a Euro and US built Jeep.
In the long run you might be better off. I am surprised they decided to sell this at all...
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Old 05-16-2016, 08:41 PM
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Re: Bi-Xenon Adaptive Headlights

Sounds like a pre-production model.

The adaptive portion BTW only works at low speed, like in parking lots. don't really miss it on my overland.
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Old 05-17-2016, 12:23 AM
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Re: Bi-Xenon Adaptive Headlights

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Originally Posted by LordBowral View Post
You bought a used car .. How can you make a claim for something that's either not there or isn't working when your not under warranty ?
I bought a used 2011 Overland three weeks ago with 73,000 miles and also purchased 3 years of Max Care. They cover everything mechanical and electrical.
Hopefully he bought a similar service contract plan. If so, his repair is covered once someone puts a top tech on the job that can diagnose the real problem.
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  #22  
Old 05-17-2016, 01:00 PM
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Re: Bi-Xenon Adaptive Headlights

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Originally Posted by LordBowral View Post
You bought a used car .. How can you make a claim for something that's either not there or isn't working when your not under warranty ?
The vehicle was purchased from a Jeep dealership, is a certified pre-owned vehicle, & the issue also falls under the original manufacture's warranty.
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  #23  
Old 05-21-2016, 11:24 AM
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Re: Bi-Xenon Adaptive Headlights

This is kind of a long shot....but my 2014 initially had trouble with items in the uconnect unchecking themselves after I had clearly selected it. Much like yours, it would stay checked for about 10 secs then uncheck. It took me awhile to figure this out since I'd check it and move away from the screen, only to go back a few days later to see it was unchecked. Anyway, I downloaded the uconnect update from the website and performed it which solved my issue. It's possible you could have a firmware issue in the uconnect that isn't allowing the function to stay checked. Mine wasn't the same function, it was the FCW, but same symptoms. This update procedure is well documented and you can do it at home.
Good Luck. And I'd try a different dealer. If they can't figure out what features a 2014 is supposed to have I wouldn't have much confidence in their skills.
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  #24  
Old 05-21-2016, 04:21 PM
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Re: Bi-Xenon Adaptive Headlights

Quote:
Originally Posted by Pwrdbym View Post
This is kind of a long shot....but my 2014 initially had trouble with items in the uconnect unchecking themselves after I had clearly selected it. Much like yours, it would stay checked for about 10 secs then uncheck. It took me awhile to figure this out since I'd check it and move away from the screen, only to go back a few days later to see it was unchecked. Anyway, I downloaded the uconnect update from the website and performed it which solved my issue. It's possible you could have a firmware issue in the uconnect that isn't allowing the function to stay checked. Mine wasn't the same function, it was the FCW, but same symptoms. This update procedure is well documented and you can do it at home.
Good Luck. And I'd try a different dealer. If they can't figure out what features a 2014 is supposed to have I wouldn't have much confidence in their skills.
Thanks, Pwrdbym! Yes, I totally agree with you regarding the dealership. Why are we needing to convince them that certain parts are standard on a vehicle when it's published on Jeep's website. Definitely causes us to question their ability. Odd as well b/c they are a major dealer in the Boston area. We're not talking backwoods nowheresville. They are claiming that the Chrysler engineer is telling them that it doesn't come on US 2014 Jeep Grand Cherokee Summit. Again, seems totally implausible. We'll try the update. We're up for trying anything.
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