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  #1  
Old 10-20-2015, 04:16 PM
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Dealer says Contaminated DEF

First, I called to confirm my appointment and that they would have a loaner car available. I get to the dealer 20 minutes later and was told that they are out of loaner cars.
My original concern is that my check engine light came on, a rattle noise from rear muffler and the Jeep will apply its brakes on its own. The dealer said the DEF fluid was contaminated due to sunlight. They found this because they say crystals by the spout. (Where every diesel has crystallized DEF fluid from spillage. They did not use a proper test tool. This is 100% a lie. Then they charged me diagnostic charges which I was never told I would be charged. They also told me my Jeep brakes on its own because the check engine light is on. My Grand Cherokee has 17,000 miles on it.

Side note: I own a diesel repair shop and work on 400 of them a month and have never seen this before. I have heard of it due to customers calling with their own 14' Eco Diesels looking for help.

Am I allowed to say the dealers name here?

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Old 10-20-2015, 05:22 PM
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Re: Dealer says Contaminated DEF

LOL, definitely sounds like a bunch of nonsense. Very likely "diagnosed" by a tech not trained in diesels - the reason behind LOTS of mis-diagnosed trouble repairs. And yes, all DEF crystallizes when it dries out, and is normal around the spout.
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Old 10-21-2015, 12:00 PM
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Re: Dealer says Contaminated DEF

If you have a 2015, you may want to check this out:
http://www.wk2jeeps.com/tsb/tsb_wk2_2500315.pdf
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Old 10-23-2015, 10:27 AM
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Re: Dealer says Contaminated DEF

Wow, I would avoid that dealer like the plague. Call FCA and levy a complaint not only for the fact that you ought never be charged in the first place, but that they had the ignorant audacity to state the obvious (DEF crystallizes in the sun) and then blame it on you. That dealer needs a little education from FCA.
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