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  #1  
Old 10-08-2014, 01:36 AM
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DEF injector broke..

So now I am a believer in the plate that I bought from DOM32... just wish I had put it on BEFORE I went on my most recent trip... drove through a mud puddle on a gravel road in Utah. Broke the DEF Injector off. Took it to my dealership. Was quoted basically 1k for order the parts and fix it. Oh and in case anyone is curious. It's on national back order. With 109 people ahead of me... the plate is being installed by the dealer. And now that I am out 1k I am all for joining the burn jeep to the ground for making a "trail rated" vehicle that can’t go through puddles...

So what websites and phone numbers do I need to know to make myself a nuisance to JEEP?

Love the vehicle, just ridiculous that they made it this way.

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Old 10-08-2014, 05:39 AM
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Re: DEF injector broke..

I'm convinced that every part for thie GC is on national backorder. That just seems to be the way they operate.

But yes, get those plates installed. Sad, but I consider them necessary regardless of on/off road use for us diesels.
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Old 10-08-2014, 07:06 AM
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Re: DEF injector broke..

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Originally Posted by Zhe Wiz View Post
I'm convinced that every part for thie GC is on national backorder. That just seems to be the way they operate.

But yes, get those plates installed. Sad, but I consider them necessary regardless of on/off road use for us diesels.
Mine has a "Trail Rated" badge but sadly the ORA2 package doesn't offer any more protection to the DEF injector. Its the Achilles Heel of our vehicle. Dom's DEF Protection Plate is REQUIRED to make our Jeep reliable.

To complain about parts shortages, transmission shudder, failed catalytic converters, broken DEF injectors, etc....start a case# by calling Jeep Customer Care 800-992-1997
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Old 10-08-2014, 07:21 AM
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Re: DEF injector broke..

Another OR2 package jeep and mine was broken by a puddle when driving on the highway. Jeep fixed mine under warranty as there should be no way that a trail rated jeep should be this easily damaged when driving down a dirt road or though a puddle when raining.
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Old 10-08-2014, 09:24 AM
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Re: DEF injector broke..

For those of you who have had broken injectors, did you have the RRT that ties up the injector line performed prior to the incident? I know the RRT is nowhere near as good as Dom's plate, but I'm trying to see if it provides any real protection at all.


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Old 10-08-2014, 12:04 PM
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Re: DEF injector broke..

Get the plate - and send Jeep the bill
Attached Images
File Type: jpg DEF1.jpg (359.0 KB, 100 views)
File Type: jpg Def2.jpg (319.7 KB, 81 views)
File Type: jpg Def3.jpg (235.5 KB, 77 views)
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Old 10-08-2014, 12:17 PM
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Re: DEF injector broke..

Not for me - I've not even got the TSB done to use more zip ties. I'm getting the plate for fear of driving it in a rainstorm and causing this trouble. I'm going to send the bill to the dealer and see if they can have Jeep pay for it (likely not).
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Old 10-08-2014, 02:11 PM
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Re: DEF injector broke..

The Zip Tie TSB can be performed in your driveway in a few minutes. The DEF line runs parallel to a plastic cable track near the outer edge of the vehicle's passenger side. Just run the zip tie around the track and DEF line in places where it is loose. It offers NO PROTECTION to the injector other than reducing the likelyhood that the DEF line gets snagged. This should be done in addition to Dom's plate.
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Old 10-08-2014, 02:21 PM
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Re: DEF injector broke..

Sad thing is I was one of the first people to buy Dom32's plate... lazyness is why I didnt put it on right away... So yeah. looking at it this would not have happened had i had his plate on. but the shortages are insane... I almost want to go rip one off of the dealers modles on the lot...
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Old 10-08-2014, 05:06 PM
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Re: DEF injector broke..

With all the replaced injectors that aren't bad, just clogged, there may be some used injectors in a mechanics toolbox or parts crib somewhere. Do dealers have a parts network to broadcast a "part find" request?
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Old 10-08-2014, 06:40 PM
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Re: DEF injector broke..

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Originally Posted by jaje View Post
Not for me - I've not even got the TSB done to use more zip ties. I'm getting the plate for fear of driving it in a rainstorm and causing this trouble. I'm going to send the bill to the dealer and see if they can have Jeep pay for it (likely not).

The RRT and the TSB are one in the same for this particular issue. The tie ups aren't that robust, but I wonder if it would have prevented the damage in this instance--going through a puddle. The plate is the way to go, but I'm hoping this is a good enough bridge until Dom can get some more out.


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Old 10-09-2014, 12:49 PM
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Re: DEF injector broke..

Quote:
Originally Posted by Zhe Wiz View Post
I'm convinced that every part for thie GC is on national backorder. That just seems to be the way they operate.

But yes, get those plates installed. Sad, but I consider them necessary regardless of on/off road use for us diesels.
It is the way they operate and it's not just the GC VM 3.0 diesel. They simply do not put enough resources into the support infrastructure for their non Cummins diesel vehicles in the U.S.

Most of us who bought the 2005 Jeep Liberty CRD went through the exact same scenario with many Jeep parts unavailable when the vehicles were brand new.

Egr valves, torque converters, glow plugs, fuel heads, all on long lead times in my case and no after market alternatives for 2 of those 4 items. I even tried to buy glow plugs at my own expense just to cut the wait time, when the tech couldn't get them under warranty, no go, on national restriction.

After a total of 52 days of waiting on critical parts in the first 2 years of ownership, and still no torque converter available due to national backorder, I finally went after market and had a SunCoast TC and custom built transmission done at my own expense. Never looked back and the problems went away completely.

Did the same for an after market fuel head and it solved that problem as well. Did an after market tune to restore the power they took away trying to solve the TC problem. No more issues after that.

It happens when they don't staff up with trained diesel techs and keep sufficient parts in the pipeline for niche vehicles. On my other Jeep, also bought new, but a V6 gasoline engine, no problem getting any warranty work done whatsoever or a wait for parts. Overnight in most cases.

I was hoping under new ownership that this kind of delay would improve, and perhaps it will one day.

What I can say is that once the shortcomings were addressed on my Jeep CRD, it ran flawlessly and still runs that way, 9 years later. I just had to go aftermarket and spend the money to get those parts installed.

On a related note, China recently fined FCA $5 million for conspiring to deliberately limit parts availability and keep parts prices artificially high. Another country followed suit.

Whether those charges were true or not, I know they don't keep enough parts on hand or in the supply line to meet reasonable repair times for their Jeep diesels - from past experience.

I even had a Jeep dealership manager tell me of his extreme frustration in getting parts for my Jeep back then, because he cared about his customers, wanted their repeat business and it made him look bad when he could not get the necessary repair parts.

I know they tried hard, were a great bunch of guys to work with and in one case, had to pull a part off of another brand new Jeep in the lot just to fix my vehicle after it sat for 10 days and no parts arrived from Chrysler. I saw it sitting in the bay next to mine, with the sticker still on the window and the tech told me what they were doing, just to get mine fixed.

The good news for you gents is that Ram is selling this engine and that puts more pressure on FCA to get the parts in stock than just a few thousand Jeep owners.

What you guys are doing with the injector skid plate is great and that's the kind of innovation that makes these Jeeps work much better than factory. We had several such user designed and built parts upgrades created by owners or motivated small businesses and all of them improved the Jeep by quite a bit.


While this is frustrating, I know from personal experience, it does get better over time. It's just a matter of how much you can put up with until a resolution or better after market parts arrive.

Best wishes,

Ranger1
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