Originally Posted by Zhe Wiz
I'm convinced that every part for thie GC is on national backorder. That just seems to be the way they operate.
But yes, get those plates installed. Sad, but I consider them necessary regardless of on/off road use for us diesels.
It is the way they operate and it's not just the GC VM 3.0 diesel. They simply do not put enough resources into the support infrastructure for their non Cummins diesel vehicles in the U.S.
Most of us who bought the 2005 Jeep Liberty CRD went through the exact same scenario with many Jeep parts unavailable when the vehicles were brand new.
Egr valves, torque converters, glow plugs, fuel heads, all on long lead times in my case and no after market alternatives for 2 of those 4 items. I even tried to buy glow plugs at my own expense just to cut the wait time, when the tech couldn't get them under warranty, no go, on national restriction.
After a total of 52 days of waiting on critical parts in the first 2 years of ownership, and still no torque converter available due to national backorder, I finally went after market and had a SunCoast TC and custom built transmission done at my own expense. Never looked back and the problems went away completely.
Did the same for an after market fuel head and it solved that problem as well. Did an after market tune to restore the power they took away trying to solve the TC problem. No more issues after that.
It happens when they don't staff up with trained diesel techs and keep sufficient parts in the pipeline for niche vehicles. On my other Jeep, also bought new, but a V6 gasoline engine, no problem getting any warranty work done whatsoever or a wait for parts. Overnight in most cases.
I was hoping under new ownership that this kind of delay would improve, and perhaps it will one day.
What I can say is that once the shortcomings were addressed on my Jeep CRD, it ran flawlessly and still runs that way, 9 years later. I just had to go aftermarket and spend the money to get those parts installed.
On a related note, China recently fined FCA $5 million for conspiring to deliberately limit parts availability and keep parts prices artificially high. Another country followed suit.
Whether those charges were true or not, I know they don't keep enough parts on hand or in the supply line to meet reasonable repair times for their Jeep diesels - from past experience.
I even had a Jeep dealership manager tell me of his extreme frustration in getting parts for my Jeep back then, because he cared about his customers, wanted their repeat business and it made him look bad when he could not get the necessary repair parts.
I know they tried hard, were a great bunch of guys to work with and in one case, had to pull a part off of another brand new Jeep in the lot just to fix my vehicle after it sat for 10 days and no parts arrived from Chrysler. I saw it sitting in the bay next to mine, with the sticker still on the window and the tech told me what they were doing, just to get mine fixed.
The good news for you gents is that Ram is selling this engine and that puts more pressure on FCA to get the parts in stock than just a few thousand Jeep owners.
What you guys are doing with the injector skid plate is great and that's the kind of innovation that makes these Jeeps work much better than factory. We had several such user designed and built parts upgrades created by owners or motivated small businesses and all of them improved the Jeep by quite a bit.
While this is frustrating, I know from personal experience, it does get better over time. It's just a matter of how much you can put up with until a resolution or better after market parts arrive.