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DEF Level at Delivery

23K views 96 replies 41 participants last post by  Brainstormer 
#1 ·
According to the tips card included with my EcoDiesel:

"Your vehicle has been delivered to you with a full tank of DEF"

I might take this back to the dealer and ask him to fill it up after all.
 
#2 ·
According to the tips card included with my EcoDiesel: "Your vehicle has been delivered to you with a full tank of DEF" I might take this back to the dealer and ask him to fill it up after all.
My dealer filled it right away when I showed him it wasn't full. He apologized for it not being full and agreed it should have been done as part of the PDI process.
 
#4 ·
Chrysler recommends DEF that is ISO 22241 certified by the API. They claim anything else could damage the system.
 
#5 ·
I was at like 1/4 DEF Tank. Went down to pepboys and bought (2) 2.5 gallon BlueDEF tanks. Honestly didn't even know how to check and at $15.00 each didn't warrant my time to go back down to the dealer when it only cost me $30 and 2 minutes to do myself.

One neat thing was I thought I would need a funnel if you get the BlueDEF it has a nice little nozzle with it so you can pick it up and fill it up at the store without needing to go home for something like a funnel. I thought that was neat, but hey i'm pretty simple.

I was actually pretty surprised didn't know how big the tank was never looked it up. Initially bought one filled it in the parking lot and was amazed at how much it took and it took the second one as well. Meter is now full.
 
#6 ·
Yeah, I almost went to the store and did that today, but honestly is the principal of the matter - if they should be filling the DEF tanks on delivery, someone needs to speak up and tell Chrysler the dealer isn't fulfilling this responsibility.
 
#7 ·
Mine was below half full at delivery as well. I asked the dealer to fill it up but turned out they have no DEF fluid on hand... Serves me right for being the first diesel in NYC...

They ordered it on the spot and will fill me up when they receive the fluid.
 
#9 ·
I have a half a tank. Dealer mentioned it to me that they had to order more. Thy will top it off this week.
 
#10 ·
I filed a complaint with Chrysler. They gave me a long winded answer which amounts to:

Although we suggest in the materials that come with your Jeep that the DEF tank would be full, we do not fill it, and it is your responsibility to negotiate with the dealer to include it in the purchase price, or as a courtesy.

I responded with a few choice words about their misrepresentation of their product. Looks like I'm heading to the auto parts store to pickup some DEF. Not worth the gas to go find a Flying J.
 
#11 ·
$30 bucks and 5 gallons later, my previously 1/3rd full DEF tank is sitting happy at 100%. At least they filled it just right so you don't have any left over from 2x 2.5gallon DEF containers.
 
#12 ·
Update: My salesman called me today in response to the missing "trail rated" badge on my GC. He mentioned "I had an issue with the DEF" and I told him I registered a complaint to Chrysler that their documentation says the truck is delivered with a full tank of DEF, and that their response was they do not fill it.

He has now offered to fill my (now full) DEF tank, and is calling Chrysler to insist that they either update their documentation to not state the truck is delivered with a full tank of DEF, or provide dealers with the DEF needed to fill the EcoDiesels before delivery.

Good on him.
 
#13 ·
Mine also was delivered with about 1/4 , I mentioned it to the dealer,they did not have any onsite. He told me they had to make sure they carried it stock for the future.

He said they needed to keep some on hand for the trucks as well, and told me now that I made him aware he was going to make sure all diesels on his lot are full.

I have a good dealer,small town with good guys and the service manager is my neighbor.
 
#14 ·
I am the First person to take delivery out of this very large dealership in West Phoenix and looks like they added only one 2.5 gallon shot of DEF as gauge reads about 2/3rds full. So it looks like JNAP in Michigan is putting about 1 gallon and then dealer will put in two containers and so DEF tank is approx 6 gallons. My dealership knows about urea as they sell tons of diesel 2500 and 3500 Dodge trucks and commercial Dodge trucks.

JNAP has to add some urea to even start the engine for the first time...

Places like NAPA As well as the truck stops have DEF do I will top off my self.

Roland
 
#17 ·
DEF level at delivery was 1/3 full. Dealer would not add more fluid. He said "never fill the DEF tank all the way full". This seems to be a recurring theme with some dealers. Looks like Chrysler needs to educate some of their dealerships.
 
#21 ·
Had the same thing happen to me. In another thread, it was discussed the capacity of the tank was 8 gallons and the range 10K miles. One poster said she had to refill at 2600 miles. We hit empty at 3000 miles. Based on some of the conversation, it sounds like it is not uncommon at all for dealerships to short you on the DEF.
 
#22 ·
Ask the dealer to see the pre delivery checklist from Chrysler. It says right on there that the dealer is to top off all fluids INCLUDING DEF. Jeep is paying your dealer to top off the tank. Do not let your dealer sell you short. The tank is to be filled. If the dealer says no, ask to see the pre delivery checklist from Jeep. The only time not to fully fill the DEF tank is if you live in extremely cold or extremely hot environments. (It freezes and expands 7% in temps below 12 degrees F, and the shelf life diminishes in hot temps).
 
#24 ·
Jeep puts in 6 gallons. If you have a good dealer, they should top it off, or at least pay to top it off.
 
#27 ·
It took a month for me to start playing around with more of the display settings and look at things like DEF level, oil temp. coolant temp. etc.

Our DEF level is already low according to the readout after 1,500 miles. I didn't buy the Jeep from the closest dealer so maybe I'll need to make a road trip some Saturday to see if they can fill 'er up. :(
 
#31 ·
Just took delivery of a JGC Overland diesel. Thanks to this forum, I let the salesperson know to make sure the DEF was filled. When I got on the lot to test drive the car, DEF was at 100%.

The salesperson thanked me for telling him that as it isn't part of the "customer delivery" procedure they have for the diesels. He told me that when they come off the truck from Chrysler, they only have 5 gallons of gas and 1/3 tank of DEF. They are worried about the DEF going bad sitting on the lot for 30 days (including transit time) or the extreme temperatures doing some damage. He said that when I asked to have it filled, they had no idea that it was 1/3 full and didn't have any on the lot. They hustled down to the RAM dealership to get a couple of 5 gallon containers of it and ordered two 55 gallon drums of it. They had 6 diesels on the lot while I was there and asked how many they had sold so far. He said at least 10 and nobody had asked for the DEF level to checked. Going to be a few pissed people out there.
 
#34 ·
Mine had less than half when I got it. The dealer told me that they didn't suggest filling it up due to crystallization. I was in a crazy hurry when I picked it up so I wasn't thinking clearly. The manufacturer doesn't suggest the dealer filling them up since they may sit on the lot. It takes DEF around 2 years to crystalize in the mid south. At around 1000 miles I put 5 gal in it. It doesn't show 100%. I filled it until the nozzle shut off.
 
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