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Old 02-27-2014, 06:55 AM
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DEF Tank Heater Broken

So a quick story.

Called up the dealer (20mi away) for an oil change, they say no problem bring it up. I drive up, they pull the car in to the bay to change the oil. The service manager comes out 5 minutes later, "sir we don't have an oil filter for you car, we'll have to order it". I'm pissed but understand as I'm the only one with a CRD from this dealer. Dealership orders the filters and I go back a week later. I go back up there (we're at 60mi if your math is working), they do the oil change and give me a discount for my hassle (sweet)! I go home, and the next morning wammo, CEL.

I drive back up to the dealer, WTF is up. They plug in the OBDII reader and it comes back with a bad DEF heater and of course they don't have any diesel techs to actually work on the truck and want me to come back tomorrow. I get pissed as I don't have a heated garage and its like 5deg out. They go and look at Enterprise, nothing, they look around their lot for something and finally come up with a mini-van.

Needless to say, they are still working on the issue, but have been more than willing to work with me and makes me feel comfortable to go back to the dealership.
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