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Old 02-04-2015, 06:11 AM
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Diesel warranty coverage

I'm going to get a service contract through Chrysler when I buy the ecodiesel and wanted to confirm that all the def/dpf/cat type issues would be covered should I run into issues down the road?

Also would air suspension items also be covered (overland)?

Thanks again

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Old 02-04-2015, 07:04 AM
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Re: Diesel warranty coverage

No extended warranty here. I've had my cat issue covered by the basic warranty.
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  #3  
Old 02-04-2015, 09:11 AM
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Re: Diesel warranty coverage

Quote:
Originally Posted by Jeep_GC View Post
I'm going to get a service contract through Chrysler when I buy the ecodiesel and wanted to confirm that all the def/dpf/cat type issues would be covered should I run into issues down the road?
Yes, MaxCare would cover that, though the catalytic converter (specifically) might be covered under the 8-year/80k emissions warranty anyway (there's no deductible on warranty work). I'm not entirely sure, based on reading the warranty booklet.

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Also would air suspension items also be covered (overland)?
Yes, MaxCare would cover that.
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Old 02-04-2015, 12:53 PM
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Re: Diesel warranty coverage

Hey, anyone know if the extended (or standard) warranty would be invalidated by "off-road" use, aka what dealers like to call "abuse"? I only ask because Jeep advertises their capabilities for conquering some tough terrain, and wondering if they will keep their word. I come from the track and rally racing world before getting the Jeep GC and am well familiar with manufacturers selling you a "track ready" vehicle only to instantly kill your warranty the moment you use the vehicle the way it was intended. Lots of fine print about how warranties don't cover your vehicle when "racing" (which is why we just call it "spirited driving").
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Old 02-04-2015, 01:26 PM
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Re: Diesel warranty coverage

We've heard reports of better outcomes when owners stop by the car wash and thoroughly clean the underbody of mud, before going in for service.
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Old 02-04-2015, 04:55 PM
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Re: Diesel warranty coverage

I just purchased the lifetime warranty. It doesn't cover wear items, but more than worth the money for it.
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Old 02-04-2015, 05:26 PM
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Re: Diesel warranty coverage

I don't think the lifetime plan is available for the ecodiesel.
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Old 02-04-2015, 05:37 PM
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Re: Diesel warranty coverage

Does the LT warranty cover the carbon issues being reported, [valves, turbo, etc.] or will they call that a maintenance items, and not cover it? Thanks
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Old 02-04-2015, 05:39 PM
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Re: Diesel warranty coverage

Quote:
Originally Posted by 2012 Summit View Post
I don't think the lifetime plan is available for the ecodiesel.
That should pretty much justify my concerns right there.
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Old 02-04-2015, 05:53 PM
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Quote:
Originally Posted by demarpaint View Post
Does the LT warranty cover the carbon issues being reported, [valves, turbo, etc.] or will they call that a maintenance items, and not cover it? Thanks
That's a very abstract question given that one cannot purchase a lifetime MaxCare service plan for the diesel.

Regardless, let me rephrase the question: "if I have a stock system and followed all prescribed maintenance schedules, how could they reject that kind of repair?" If you choose the interpretation of "maintenance items" that you're proposing Chrysler might allege that *every* mechanical failure on the vehicle is a maintenance item and the service plan would cover nothing at all.

Quote:
Originally Posted by biggee72 View Post
That should pretty much justify my concerns right there.
Putatively, the reason there's no lifetime MaxCare available for the diesel is that the diesel engine lasts so long and these vehicles retain a higher book value. The higher book value matters when Chrysler is deciding when to terminate your lifetime MaxCare plan because it costs too much for them to keep repairing your old Jeep (you know they do that, right?)
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Old 02-04-2015, 07:59 PM
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Re: Diesel warranty coverage

Okay, this may merit further discussion. Here's the canonical version, taken from my Maximum Care policy document:

Quote:
COVERAGE UNDER THE PLAN: WHAT IS COVERED? The Plan will pay the total cost (parts and labor) less a deductible per visit, to correct any of the following mechanical failures, caused by a defect in materials or workmanship of a covered component and are not covered by the vehicle’s factory warranty. The only exceptions are those listed under “What is not covered by the Plan”.
That section is followed by a lengthy "COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):" section. That's followed by:

Quote:
THE PLAN WILL NOT COVER, OR APPLY TO LOSS OR EXPENSE RESULTING FROM:
• Repairs or replacement of any component covered by any of the Vehicle manufacturer warranties, Certified Warranty, part manufacturer warranties or recall policies; roadside assistance, loaner vehicles or other services which are eligible to be covered by the Vehicle’s manufacturer warranty or marketing programs;
• Repairs required as a result of other than a manufacturing defect (such as a design defect or normal wear);
• Repair or replacement of any covered component when it has been determined that the condition existed prior to purchasing the Plan;
• Plan benefits where the Vehicle odometer reading has been stopped or altered and/or the Vehicle’s actual mileage cannot be readily determined;
• Brake pads, shoes, rotors and drums are not covered at any time (regardless of cause of failure);
• Reimbursement of services/benefits that exceed the total number of services/allowance included in Plan Coverage;
• Battery and cables, spark plugs and wires, lights (bulb, sealed beams, lenses), suspension alignment, wheel balancing, wiper blades, exhaust system components, heat shields and exhaust hangers; throttle body cleaning; evaporator deodorizing; carbon cleaning;
• Plan benefits necessary as a result of (a) failure to properly care for or maintain the Vehicle; (b) fire, accident, abuse, vandalism, negligence or Act of God including but not limited to the Vehicle rendered inoperable due to snow, ice or flood; (c) failure to properly operate the Vehicle; (d) Vehicles that have been used or are being used for competitive speed events such as races or acceleration trials; (e) pulling a trailer that exceeds the rated capacity of the Vehicle or failure to adhere to the requirements for vehicles used to pull a trailer as outlined in the owner manual supplied by the manufacturer; (f) tampering with the emission system or with any parts that could affect that system; (g) use of dirty fluids, or fuels, refrigerants or other fluids which are not recommended by the manufacturer; (h) failure due to fluid contamination or sludge; (i) modifications not approved or recommended by the manufacturer; (j) overloading rated payload capacity of the Vehicle;
• Plan service obtained from other than a Dealer unless authorization is first received from us. Chrysler Group Vehicles must return to a Chrysler Group LLC Dealer for Plan covered repairs; (Dealers cannot authorize repairs.)
• Repairs required as a result of use of other than the Vehicle manufacturer’s parts during the term of the Plan, unless authorized by us;
• Repairs to a covered component caused by the failure of a non-covered component and/or an aftermarket installation not performed by a Dealer, or any outside installation of "salvage or junk" components in conjunction with an insurance or damage claim. All part installations to satisfy such claims must be with new or factory authorized remanufactured components and parts;
• Bodily injury or property damage arising or allegedly arising out of a defect in the design, manufacturer, materials or workmanship of a covered component;
• Any fines, fees or taxes which are associated with impound towing as a result of actual or alleged violation of any laws or regulations;
• Plan benefits to Vehicles operated outside of the United States, Canada, Guam, Puerto Rico and Mexico;
• Plan benefits to Vehicles registered outside of the United States, Guam and Puerto Rico;
• Exterior - tires; body sheet metal; glass; plastic lenses; paint; bright metal; bumpers; side-view mirrors (glass/housing); wheel covers; steel wheels; aluminum wheels; rusted or frozen rims; weather strips; rust; water leaks; restricted drain tubes; wind noises; all outer body panels; spoilers; plastic and fiberglass body parts; vinyl tops; convertible top fabric; repairs or damage caused by environmental factors such as acid rain, tree sap, salt or ocean spray;
• Interior - trim; carpet; upholstery; dash pad; door and window handles; knobs; buttons; moldings; arm rests and head liner; cargo cover;
• Mechanical - manual clutch assembly; repairs to snow plows, winches and trailer hitches regardless of their installation; damage to flywheel as a result of clutch failure;
• Shop supplies, waste disposal fees and materials;
• Repairs to any Vehicle where the title has become branded or the Vehicle has become restricted by the manufacturer after the purchase of the Plan;
• Maintenance services specified in the owner’s manual and the parts used in connection with such services;
• Repairs to a covered component caused by the failure of a non-covered component and/or an aftermarket installation not performed by an authorized Dealer;
• Repairs or replacement to components covered by the Hybrid System Limited Warranty (refer to Warranty booklet for details);
• Portable Units including but not limited to - key fobs; remote transmitters; headphones; I-Pods; GPS units; DVD players; laptop computers; cellular phones; any hand-held device; Navigation DVD;
• Repair or replacement of Mopar Performance parts, Performance enhancing parts;
• Any economic loss of any kind, including but not limited to rental car expenses, consequential damages, incidental damages, or other losses that relate in any manner to your use or loss of use of the Covered Vehicle.
It appears they contrast between exhaust and emission systems. My guess is that the cat/dpf/def type scenario is an emission system rather than exhaust, and that the failures we are seeing are not "fluid contamination or sludge", but perhaps others have a more informed perspective.
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Old 02-05-2015, 01:04 AM
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Re: Diesel warranty coverage

Quote:
Originally Posted by Roadkill View Post
That's a very abstract question given that one cannot purchase a lifetime MaxCare service plan for the diesel.

Regardless, let me rephrase the question: "if I have a stock system and followed all prescribed maintenance schedules, how could they reject that kind of repair?" If you choose the interpretation of "maintenance items" that you're proposing Chrysler might allege that *every* mechanical failure on the vehicle is a maintenance item and the service plan would cover nothing at all.



Putatively, the reason there's no lifetime MaxCare available for the diesel is that the diesel engine lasts so long and these vehicles retain a higher book value. The higher book value matters when Chrysler is deciding when to terminate your lifetime MaxCare plan because it costs too much for them to keep repairing your old Jeep (you know they do that, right?)
I'm new to diesel ownership and had no idea the MaxCare warranty was not available for them. So that pretty much settles it.

I wasn't looking at the warranty terms and conditions, thanks for posting them. For the sake of discussion even if it was available, a carbon problem buildup on the valves wouldn't be covered anyway. At least the way I interpreted it.

You said this: " "if I have a stock system and followed all prescribed maintenance schedules, how could they reject that kind of repair?" If you choose the interpretation of "maintenance items" that you're proposing Chrysler might allege that *every* mechanical failure on the vehicle is a maintenance item and the service plan would cover nothing at all."

They'd like that wouldn't they? It would make an extended warranty even more profitable that's for sure. That wasn't what I was thinking though. I was viewing a carbon problem as more like a wear item, even though it isn't. Like wiper blades and brake pads that wear out from normal usage. Only putting a little spin on it that's all.

What I'm doing here is asking and learning prior to buying. I found that easier than asking later.
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