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  #1  
Old 09-01-2015, 03:02 PM
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Emission problems and warranties....

I have a 2014 JGC that went through the familiar P20EE problems at 25k miles. It took several (4) weeks to get everything straightened out and back to me. Since then, I have added another 20k miles trouble free, until two weeks ago. Then I get another check engine light, "Service DEF Sytem, See Dealer" and the inevitable mileage countdown.

When I finally got the dealership to look at it, one week later, they claim to have found a faulty DEF injector and replaced it. All seems to be well and back on the road. But when I picked up the vehicle, they wanted $49.95 for the service because it has gone past the covered 36k mileage. I have the 120k/8yr extended warranty purchased with the vehicle.

Isn't there something about the emissions system being covered differently or for a longer duration as required by some EPA law or regulation since we can't even drive the vehicle if not serviced properly? Seems to me that being out of service for 5 weeks on a vehicle less than two years old shouldn't incur payment to get fixed.

I could have sworn I saw that in somebody's post about the P20EE problems a while back. Anybody else remember something like that?

dgiraud

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Old 09-02-2015, 08:20 PM
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Re: Emission problems and warranties....

I think exhaust components should be covered under the 5/50k powertrain warranty no?
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Old 09-02-2015, 08:25 PM
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Re: Emission problems and warranties....

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Originally Posted by farfromovin View Post
I think exhaust components should be covered under the 5/50k powertrain warranty no?
I've asked this before and got the 8/80k emissions answer? Mopar extended still scares me when it comes time to make a claim on this stuff, but I bought it nonetheless. Hate having to worry about this stuff so early, never dealt with a vehicle with problems. Realizing we have been lucky as crap all these years I think based on other forums and here. Toyota used to be foolproof, but now I'm hearing of problems there too.
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Old 09-02-2015, 10:14 PM
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Originally Posted by karirick View Post
I've asked this before and got the 8/80k emissions answer?
DPF and SCR are covered by the 8 year/80k emissions warranty. Interestingly enough, they are *not* eligible for MaxCare coverage (specifically excluded).
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Old 09-03-2015, 11:02 AM
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Re: Emission problems and warranties....

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Originally Posted by Roadkill View Post
DPF and SCR are covered by the 8 year/80k emissions warranty. Interestingly enough, they are *not* eligible for MaxCare coverage (specifically excluded).

So if he has max care and is under 120k but over 36k he is not covered ? I'm confused
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Old 09-03-2015, 11:52 AM
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Originally Posted by dom42 View Post
So if he has max care and is under 120k but over 36k he is not covered ? I'm confused
No. There are several different warranties. 3/36k bumper to bumper, 5/100k powertrain, and 8/80k for certain emissions components. MaxCare is a service contract (not a warranty!) and is a separate consideration.

Simply put, DPF/SCR is covered for 8 years/80k miles under the emissions warranty (nb: there is no deductible for a warranty repair).

However, if it's not covered by that (vehicle is older than 8 years or has more than 80k miles) then MaxCare does *not* cover those components and any repair would be out of pocket. It's a small loophole, though, because diesels can't get more than 8 year/120k mile MaxCare anyway. If this happens to you someday then just hack off the DPF/SCR and use a straight pipe with a firmware tune... you'll get better fuel economy & power anyway.
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Old 09-03-2015, 12:01 PM
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Re: Emission problems and warranties....

If I keep it , that was the plan. Epa got these diesel s in a choke hold.

I don't even want to keep it knowing how caked up the motor is .
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Old 09-03-2015, 01:42 PM
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Re: Emission problems and warranties....

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Originally Posted by Roadkill View Post
Simply put, DPF/SCR is covered for 8 years/80k miles under the emissions warranty (nb: there is no deductible for a warranty repair).
It's still going to be a major headache to file a claim. Both the EPA and FCA did a bad job to describe the parts covered and Diesels got the short end of the stick with almost no reference to the extremely complex EPA forced subsystems we have. This leaves us at the hands of the dealer and FCA to be interpreted and certainly not to our benefit. For example, as the OP case, is the DEF injector covered? Are the O2 sensors covered? Is the whole DEF subsystem (tank, pumps etc...) covered? They are all part of the system that was forced on our vehicles, but are not listed anywhere as covered.
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Old 09-03-2015, 05:10 PM
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Originally Posted by netboy View Post
It's still going to be a major headache to file a claim.
Maybe. Then again, when I called FCA and posed the question about whether these particular parts (DPF and SCR cat) would be covered under maxcare vs warranty it all was quite clear in their databases about how it was covered under their 8/80 emissions warranty (and not at all by maxcare). I suppose you can call and ask about DEF injectors, etc, but the most expensive two components are covered so I am optimistic about the less expensive stuff being covered as well. Let us know if you call and find out one way or the other.
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Old 09-03-2015, 09:40 PM
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Re: Emission problems and warranties....

I had 38000+ miles on my 2014 when my dealer replaced the O2 Sensors, Injector, and Converter. I paid nothing. I'll just paraphrase what the service manager told me: "I had to move heaven and earth to get this covered under your MaxCare warranty. Since you don't have an annual emissions check the 8/80K emissions warranty does not apply in this case. It's a good thing you purchased the warranty because we've had nothing but trouble with all the DEF equipped Chrysler/Dodge/Jeep diesels."
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Old 09-03-2015, 09:52 PM
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Originally Posted by talltale View Post
I had 38000+ miles on my 2014 when my dealer replaced the O2 Sensors, Injector, and Converter. I paid nothing. I'll just paraphrase what the service manager told me: "I had to move heaven and earth to get this covered under your MaxCare warranty. Since you don't have an annual emissions check the 8/80K emissions warranty does not apply in this case. It's a good thing you purchased the warranty because we've had nothing but trouble with all the DEF equipped Chrysler/Dodge/Jeep diesels."
Wow, talltale.
1) There's nothing in the emissions warranty that indicates that it only applies if you have annual emissions check.
2) I'd agree with you that you'd have difficulty getting this stuff covered by MaxCare because it specifically excludes exhaust system components and FCA said that MaxCare would *not* pay for DPF or SCR (though the 8/80 emissions warranty would).

...are you attempting to live up to your handle? Then again, maybe your dealer lied to you.

If anyone else gets static about having this covered under 8/80, I'd suggest calling FCA directly. It didn't take long for me to get answers about this. Hell, it would be interesting if other people want to call, ask the same questions, and report back.
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Old 09-03-2015, 10:42 PM
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Re: Emission problems and warranties....

Quote:
Originally Posted by Roadkill View Post
Wow, talltale.
1) There's nothing in the emissions warranty that indicates that it only applies if you have annual emissions check.
2) I'd agree with you that you'd have difficulty getting this stuff covered by MaxCare because it specifically excludes exhaust system components and FCA said that MaxCare would *not* pay for DPF or SCR (though the 8/80 emissions warranty would).

...are you attempting to live up to your handle? Then again, maybe your dealer lied to you.

If anyone else gets static about having this covered under 8/80, I'd suggest calling FCA directly. It didn't take long for me to get answers about this. Hell, it would be interesting if other people want to call, ask the same questions, and report back.
I'm just reporting what the dealer told me. Take it for what it's worth. I didn't argue with him as I didn't have to pay anything for the repair, and no, it's not a talltale
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