The FREE 1st oil change from the selling dealer @ 6589 miles, 9% oil life remaining - DISASTER
Appointment made on Monday for Friday service, rental/loaner requested and approved because of extended warranty contract - so far so good.
08:00 Friday: check in at dealer, oil change (1); check for steering vibration at speed, detailed with documents from tire shop (2), ok so far.
08:10 all our loaners are out, wait a few minutes and Enterprise car rental will pick you up.
08:26 cell phone rings (while at Enterprise), service department, we are sorry but we do not have an oil filter and they are on backorder, about to blow a cork, told them I would loan them my spare filter and deliver it at 10:00....
Off to work, boss hostile over me being later than anticipated.
10:00 sneak out to deliver filter to dealer - work-home-dealer-work 36 minutes.
16:00 Service department calls - all done.
16:50 after dropping off rental at dealer to pick up.
Oil change with top off of DEF free, dried DEF residue all over the rear quarter and tire - free.
Vibration - we documented it but 2 drivers could not find it.
Ready to leave: Oil Service Life Monitor not reset, different tech on his way out the door tried for 15 minutes, could not get it reset, told him i had to leave, after about 15 tries at home it finally reset.
20:00 at home reviewing dash cam video - scary.......
Tech did change the filter roughhousing things under the hood (air box and hoses to get to the filter), does not suck out residual oil in filter housing, consequently oil over the side of the engine and left motor mount.
Installs 5 (five) QUARTS of hopefully the correct oil, never checks the dip stick. I watched the video 3 times before going outside and pulling the dipstick - bone dry.
The vibration test drives where done after the oil change by 2 different techs, they actually behaved and drove pretty much the way I drive.
About 30 some miles with 5 qts in the crankcase instead of 8.
I will be at their door step at 07:45 in the AM, for the last ever visit to this dealer ship.
You do not know what you get if you don't do it yourself, or get it done by someone you trust.