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  #13  
Old 07-29-2015, 09:53 AM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

The very first oil change I had done on my then-new EcoDiesel was performed at the purchasing dealer. The shop supervisor told me that their senior tech with 15+ years of experience worked on it. I questioned it because he was done in 12 minutes. I further questioned it because he only used six of the 8 quarts of oil that I provided. I was glad I questioned it because it was dripping oil on my driveway when I got home-4 quarts of oil. I took it to a competing dealer, who pointed out that the O-ring for the oil filter housing was not only installed incorrectly, but it had been reused!!

The survey I received from FCA concerning the first oil change-the remarks I left were to the lines of "incompetent, ignorant, uneducated". The original service manager had the gall to call me on my personal line to complain about the scathing review. My reply, was to submit a bill to have a second oil change performed, plus materials needed to clean 4 quarts of oil off my driveway.


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  #14  
Old 08-05-2015, 09:16 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

Quote:
Originally Posted by Jason911 View Post
The very first oil change I had done on my then-new EcoDiesel was performed at the purchasing dealer. The shop supervisor told me that their senior tech with 15+ years of experience worked on it. I questioned it because he was done in 12 minutes. I further questioned it because he only used six of the 8 quarts of oil that I provided. I was glad I questioned it because it was dripping oil on my driveway when I got home-4 quarts of oil. I took it to a competing dealer, who pointed out that the O-ring for the oil filter housing was not only installed incorrectly, but it had been reused!!

The survey I received from FCA concerning the first oil change-the remarks I left were to the lines of "incompetent, ignorant, uneducated". The original service manager had the gall to call me on my personal line to complain about the scathing review. My reply, was to submit a bill to have a second oil change performed, plus materials needed to clean 4 quarts of oil off my driveway.


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Yikes! Sorry to hear about that. Would drive me out of my mind if that happened to me. So far my dealer has been very good. I even printed out instructions on how to change my oil from Chrysler and gave them to the service writer at the time of the oil change. I know he used them because every page had oil and finger prints on it when he was done. I drive the vehicle across the street and checked the oil after it settled a bit. Was just below the full. No leaks.
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Old 08-05-2015, 09:25 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

My story was when we owned a Chrysler Cordoba yes Ricardo Montalbon etc. I watched the guys at Jiffy Lube fill the engine with transmission fluid. I was like what they really didn't do that did they? So I did go outside in the bay and stopped them before all the fluid was added.
2nd occurrence was at a SOHIO station getting the oil changed there and when I went to change the oil the oil plug was stripped out from way too much torque.
I might go to Walmart for one of my cars that I don't care about but typically I do all my own oil changes because of my previous experiences...
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Old 08-07-2015, 04:02 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

I was at the dealer the other day dropping off my Jeep. Watched them servicing a Ecodiesel in their lube bay, which is right next to the customer drop off location. I saw the "lube tech" pull the bulk lube oil dispenser hose marked "5W30" and fill the engine. Likely with 9 or 10 quarts. Problem is, it's the same 5W30 they use on the cars they service, which as we all know, does NOT meet the spec required for our diesels.

Yikes. I would go as far as to bet that at least 50% of the Ecodiesel oil changes done at dealerships, Jiffy Lube's, etc around the country are done with standard automotive el-cheapo 5W30, not spec compliant (synthetic, low ash, soot dispersing) 5W30.
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  #17  
Old 08-08-2015, 11:38 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

I keep my vehicles far far away from these dealers and service shops. American service quality is utterly pathetic. There is zero quality control nor pride in work anymore, it's all about pushing the most numbers through.

IF my vehicles ever go into a shop due to recalls or mandatory warranty repairs I always check everything afterwards. I find loose bolts, missing bolts, stuff not secured all the time. Lazy ass people out there.
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Old 08-08-2015, 11:59 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

+1 ^^^^ Only vehicle that ever sees service "outside" my garage besides recalls is my wife's lease with service included. Even then, same as you, I trust them not and check everything.

Regarding lazy people...I mean, really?

Long story short FCA pro-actively contacted me to replace my '14 Summit with a '15 Summit and when I went to the dealer to sneak a peek while the paperwork toils its way around the US this is what I saw. I mean nobody, I mean nobody, not the fender installer and every other friggin' plant person (dare I say Quality Control Dept ) who walked by nor the dealer prep or delivery folks saw this black screw sticking out a full inch? At least 1 or 2 did, they just didn't care.

I know, it's just a screw. But that's my exact friggin' point, it is just a screw so screw the damn thing in when you see it! Yes, mistakes happen. I make them all the time. Milous and the other JNAP employee/members on here build a fine vehicle. Once in a while little niggles get me going. Rant hijack over.
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  #19  
Old 08-09-2015, 02:50 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

And people are worried about dealers calling them out on using the wrong oil.


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  #20  
Old 08-09-2015, 03:44 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

There's a saying the boat guys have, "a good mechanic isn't expensive, they're invaluable"


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  #21  
Old 08-09-2015, 10:45 PM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

I've always done my own oil changes on other vehicles, and will continue to do so.
I take my time, do it PROPERLY, use the right amount of the right oil and have a good look around while I'm doing it.

And you guys in North America are not alone. The service guys in this part of the world (down under, ie: Australia) are every bit as much hit and miss. Some are ok, some are way beyond lousy.

Ask yourself this:
Would somebody, anybody, at the service centres cut corners on time, and quality of oil to save a few dollars. If you are absolutely 100% certain that wouldn't ever happen, then maybe go for it, but in my experience I would not trust most of them as far as I could throw them.

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  #22  
Old 08-13-2015, 07:36 AM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

While I agree with you all 100%, I got 4 free changes with my vehicle purchase. I have used 2....
I took my 1st reciept to the parts dept after the change and had them pull me the corresponding parts noted on the reciept. It was the correct filter and the correct Pennzoil Euro L oil in the correct amount of 8 quarts.
Also they ask to have my vehicle for the day to change it. They have the diesel tech ( I know his technician code...) do all ecodiesel oil changes RAM or JGC. Plus there is always an update etc to do on each visit, which they do....My vehicle never sees the Expresslube bay. The level is perfectly on full when I get it back.....
I still may do it my self when these free ones are gone, but so far have not seen any sign of incompetence at my dealer. At appx 130.00 a pop, I'll let them do it till they are gone and then re evaluate.. that gets me somwhere between 40-50K miles and out of warranty, then I'll prob give it a try......
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  #23  
Old 08-21-2015, 10:28 AM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

What oil and filter are y'all using?
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  #24  
Old 08-21-2015, 11:09 AM
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Re: For those of you who still believe dealer oil changes are superior to DIY...

MOPAR 68109834AA filter and either Pennzoil Euro L 5W30 or the approved low ASH oils in the same weight which includes Total and Mobil 1 synthetics. Do a search you will find all kinds of information on this topic.
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