I don't have Ziegler's 18 page document but plan to buy from them. At their site
Frequently Asked Questions : Factory Backed Chrysler Service Contract Information
I looked at these FAQs with their answer
Do I have to pay a deductable for plan covered repairs?
Yes, if the contract you purchased requires a deductible for covered repairs. You pay only the plan deductible for covered repairs performed during each repair visit. Depending on the local laws where you use your Chrysler extended warranty, you may be required to pay state or local taxes in addition to the deductible amount.
How do I submit for claim reimbursement under my service contract?
In the event you require plan service from other than an authorized Chrysler, Dodge, Plymouth or Jeep dealer. Your claim must be authorized by our office prior to the repairs being performed, and be submitted to our office with in 90 days of the repair date. You may contact us at 1-800-521-9922.
To cut to the chase is there someplace that this 18 page document is available? I ask because those two FAQs don't state you pay out of pocket except deductable for a repair is you are at an authorized dealer and if you go elsewhere meaning not an authorizied dealer that is where you pay and then Chrysler decides.
Is the 18 page document different from these statements? If so someone at Chrysler is asking for a lawsuit...
Am I missing something?