Why did you not change dealers if you were not happy with the one doing the work,rental,attitude or whatever?
It is not just JEEP's resolution center!!!
Its any product you buy over $100.00 with a warranty and or extended warranty, the practice has become DENY DENY DENY DENY and they hope you will get tired of their run around and go away! Then they win!!
This has become standard practice,its sad really, we have become a disposable society and our shores are flooded with substandard products, from CHINA and some being made here in the USA.
It has to do with the advances in technology, the engineers now have available to them software cad/cam that allows them to be able to determine end of life(how long a product will last)
for a product before a prototype is ever built.
By the way cars are now being designed to last 7 yrs now a days, long enough for you to make your last payment since vehicles have gotten so expensive that they must be now financed 5-7 yrs for most people who choose to enjoy nice high end vehicles.
Remember when a washer,dryer,fridge would last 20 years, not any more!
And yes I have had my TRYING TIMES(arguments) with with auto MFG"S.
My score board is as follows.
1)One and only GM bad paint (metal shavings over entire car rusting, 2weeks after purchase
This has worked for me once before, I got a "free life time I own the vehicle warranty" because of bad paint on a vehicle, in the end. I ended up hiring attorney for vehicle replacement this just after lemon laws came to SC early 90's. This was before "car fax"(not that they are any good ) but I thought about when I go to trade the vehicle they would say the car was wrecked because of repaint and I would loose resale value.
Result after driving car for 3 years during dispute for total cost of $259.00 63,000 miles I got all my money back in cash,plus.
2) I went back to Dodge, I was buying 5-6 cars every 3-4 yrs for my business at fleet prices. Trouble with 4 (1999) intrepids (First year model change problems). Dealer refused to help,area factory rep useless,dodge useless!!!
Result sold all 4 cars the highest mileage of the 4 was 9,000. and switched MFG'S Never another dodge!!
3) 2012 Ram 2500 6.7 cummins 4x4 crew,laramie beautiful truck last year before DEF in the shop 38 days because of "EPA CRAP" first 14 months of ownership. Have good local dealer that actually took my side and tried to help get gremlins out of the vehicle.
Ram tied my dealers hands with limited help.
Result my dealer got me out of the RAM and into the Jeep with basically an even swap with the equity I had in the Ram.