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  #337  
Old 12-02-2014, 03:31 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by isopurephoto View Post
is the newly designed CAT the answer?
I think the TSB which requires a software update and new Cat are together the answer. The other replacement parts like DEF injector and pump are related repairs due to DEF system failure. It is unclear if the software update will bring greater reliability to the DEF components. Let's hope so.

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  #338  
Old 12-02-2014, 08:06 PM
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Re: Incorrect DEF - See dealer

So, I took my truck in today for the ever persistent P20EE. They completely screwed up and didn't even acknowledge the new TSB released last week:

http://www.wk2jeeps.com/tsb/tsb_wk2_1804514.pdf


I got a copy of the technician's sheet and he completely misdiagnosed it. I am calling them tomorrow so they can get the SCR catalyst ordered for me, this is getting ridiculous. Here are the mechanic's notes:

-Performed diagnostic and testing DTC P20EE-00-SCR NOX
-Cleared DTC
-Test DEF System for leak
-Tested Quality DEF - concentration by spectrometer
-Tested DEF System, injector and pump for fluid quantity test (removed injector and measured volume DEF (29ml, OK)
-Performed SCR healing procedure (stationary DESOT and highway driving over 55mph)
-Retested for DTC. No DTC this time.
-After test DEF refill DEF tank 5 GAL. DEF

So essentially, all they did was clear the code and test the DEF system (which passed). According to the TSB they should have replaced the SCR catalyst if the DEF system checked out. Why the hell would they not apply the TSB? I am starting to get fed up with this dealership's service department.

To top it off, my service advisor forgot to tell me my car was ready, so I called in at 5:30 (after he'd left) and they said it was all set and said he should have called me. And to top that off They wanted to charge me $50 for the 5 gal of DEF (which they never called to have me OK). I told them to pound sand and that I didn't authorize the work. Threatened to call the cops if they didn't give me my keys, and that got them moving

If you live in MA, AVOID Central Jeep for service. I'll be going elsewhere from now on, even though they are 10 mins away.
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  #339  
Old 12-03-2014, 04:30 PM
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Angry Re: Incorrect DEF - See dealer

I had TSB 18-018-14 done mid November which kept the P20EE CIL off for a couple days but then it was right back on again.

Now I've gone back in for yet another TSB and apparently I've been flagged for "contaminated DEF" and they are refusing to warranty anything. The dealership is estimating $1200-$1500 in work that I am refusing to pay for as I have always made sure my Blue DEF was a current batch.

Is anyone else in this boat???
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  #340  
Old 12-04-2014, 03:44 AM
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Re: Incorrect DEF - See dealer

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Originally Posted by BlueWater84 View Post
I had TSB 18-018-14 done mid November which kept the P20EE CIL off for a couple days but then it was right back on again.



Now I've gone back in for yet another TSB and apparently I've been flagged for "contaminated DEF" and they are refusing to warranty anything. The dealership is estimating $1200-$1500 in work that I am refusing to pay for as I have always made sure my Blue DEF was a current batch.



Is anyone else in this boat???

No, but have they provided the documentation of how they tested the DEF that shows it doesn't meet specifications? If not, I think you've got grounds for a law suit. If they have done that, perhaps you have grounds then to go after either the retailer who sold the DEF or the manufacturer. Not fun in either case.

I did get some kind of "bad DEF" indication shortly after I bought some at Walmart this fall and put it in the tank. Shortly after that I got the "your vehicle won't start in 200 miles - see dealer" warning. That resulted in them installing a new catalytic converter. Fortunately it was all covered by warranty, including the rental car for two weeks while they waited for the parts. I don't know if it was actually bad DEF that caused the problem or if that was just a coincidence. But this is why I have quit buying my own DEF and now have the dealer put it in. More expensive but avoids the potential issue you are having.


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  #341  
Old 12-04-2014, 07:16 AM
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Re: Incorrect DEF - See dealer

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Originally Posted by Vtail View Post
No, but have they provided the documentation of how they tested the DEF that shows it doesn't meet specifications? If not, I think you've got grounds for a law suit. If they have done that, perhaps you have grounds then to go after either the retailer who sold the DEF or the manufacturer. Not fun in either case.

I did get some kind of "bad DEF" indication shortly after I bought some at Walmart this fall and put it in the tank. Shortly after that I got the "your vehicle won't start in 200 miles - see dealer" warning. That resulted in them installing a new catalytic converter. Fortunately it was all covered by warranty, including the rental car for two weeks while they waited for the parts. I don't know if it was actually bad DEF that caused the problem or if that was just a coincidence. But this is why I have quit buying my own DEF and now have the dealer put it in. More expensive but avoids the potential issue you are having.


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After arguing with the dealership they submitted a request to Jeep to cover everything under warranty which was approved. This includes replacing the SCR catalyst . The bad news is it will be noted on my vehicle that it had "contaminated DEF" and in the future if my DEF ever tests "contaminated" again they will not honor the warranty. I hope to get a copy of the tested DEF documentation when I go get my jeep...I'm very curious what they will provide me with. I guess I'll be picking up a DEF Refractometer from Amazon to test my own DEF before going in for any future problems....

The only warning I ever got was a CEL - no "bad DEF" indications or won't start in xxx miles messages.
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  #342  
Old 12-04-2014, 02:44 PM
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Re: Incorrect DEF - See dealer

Just got the P20EE code!! took it to the dealership and they said wow this looks interesting. I told them abou tthis forum and how the were replacing parts as a standard part of the solution. at first he was all thats not the case. however he went and looked up the code and said yeah after we run some tests and see what happens it might lead to ordering parts... yay.
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  #343  
Old 12-04-2014, 03:58 PM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by AFSSgt View Post
Just got the P20EE code!! took it to the dealership and they said wow this looks interesting. I told them abou tthis forum and how the were replacing parts as a standard part of the solution. at first he was all thats not the case. however he went and looked up the code and said yeah after we run some tests and see what happens it might lead to ordering parts... yay.
I hope you pass the tests and they don't say that your DEF is contaminated.
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  #344  
Old 12-04-2014, 04:23 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by mtnmerlin View Post
I hope you pass the tests and they don't say that your DEF is contaminated.
it would be interesting if they did as they were the last ones to put DEF in the vehicle after they drained it. I had to pay out of pocket to get my DEF injector replaced. I would fight to high heaven if they tried to throw it on me!
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  #345  
Old 12-05-2014, 10:37 AM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by AFSSgt View Post
Just got the P20EE code!! took it to the dealership and they said wow this looks interesting. I told them abou tthis forum and how the were replacing parts as a standard part of the solution. at first he was all thats not the case. however he went and looked up the code and said yeah after we run some tests and see what happens it might lead to ordering parts... yay.
Good Luck! I was just informed this morning that some of the parts are on backorder so who knows when I'll be able to get my Jeep back....
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  #346  
Old 12-05-2014, 11:53 AM
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Re: Incorrect DEF - See dealer

Have been getting a persistent check engine light over the past couple of weeks indicating the P20EE code. Dropped it off at the dealer this morning along with a copy of the TSB 18-045-14 that I printed off, thanks to this forum.

Service manager just called to say they have ordered the new Converter, SCR Catalyst (part # ends in AB) which should be here Tuesday/Wednesday of next week.

Since I am way out of warranty (49k miles) I asked what this would set me back. Svc manager said the cost of the part and installation is covered under the Federal Emissions Standard for a period of 96 months or 80,000 miles.
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  #347  
Old 12-06-2014, 05:24 AM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by Treeguy View Post
Have been getting a persistent check engine light over the past couple of weeks indicating the P20EE code. Dropped it off at the dealer this morning along with a copy of the TSB 18-045-14 that I printed off, thanks to this forum.

Service manager just called to say they have ordered the new Converter, SCR Catalyst (part # ends in AB) which should be here Tuesday/Wednesday of next week.

Since I am way out of warranty (49k miles) I asked what this would set me back. Svc manager said the cost of the part and installation is covered under the Federal Emissions Standard for a period of 96 months or 80,000 miles.

Holy crap you drive a lot!! I've put 13k on mine which was one of the first ones delivered last year. The drive train warranty is longer, I think 100k, but maybe that doesn't include the SCR which is probably considered part of the exhaust system.


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  #348  
Old 12-06-2014, 08:20 AM
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Re: Incorrect DEF - See dealer

You're right and that's one of the reasons I chose the Turbodiesel. I oversee a timberland management fund and we have property in 6 states. I truly hope to get 300k out of this thing.

And you'd think when I get home that I would be tired of driving my "business" ride but the diesel gets better mileage and is much more comfortable than our Honda Accord so I'm driving it on personal trips as well.

I'm very satisfied with my purchase and once we all get past the inaugural year bumps and bruises I think it will become a tried and true model.
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