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  #421  
Old 01-31-2015, 01:05 PM
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Quote:
Originally Posted by karirick View Post
Guys and girls I can't keep away from this forum, and am an OCD person, I feel like my wife and I are just waiting for something bad to happen!! We have 6k miles or so, no trouble, and owe like 32k on the 14 Overland eco diesel.

We have never worried for one second about any of our Toyota's having a problem, and have literally never been to a dealer for a repair I had to pay for (tsb/warranty work rarely).

Please talk me (us) off the cliff as I have considered taking the incredible trade-in beating and getting the Lexus 350, which was her second choice.

Thoughts? This really is causing undue stress, and at 43 years of age I can't remember a physical object worrying me like this. FWIW this is/was my wife's dream vehicle and the most we have spent on a vehicle by far.

Rick
I have one of the best Lexus dealers on the planet near me, and continue to be a customer of theirs, as one of our vehicles is a Lexus. I've driven a multitude of their RX vehicles as loaners.

The old RX models were great. The newer ones have not been impressive. The Jeep uConnect interface is great, and the GC is well thought out. The Lexus is pretty boring, overall. I'd liken it to diving a couch. Fit and finish of the new ones isn't close to what the old ones were.

I shared your concerns, and spent many nights wondering if trading in the old Lexus was the right choice. So far I'm just sorry I had to wait so long for the EcoDiesel. Much better vehicle then I expected. Am going to heed many of the posts here, and will spend money at the dealer to avoid getting blamed for using wrong DEF, shopping by brand and not by price for fuel, and installing Dom's injection plate.

Ultimately, any vehicle can wreck your wallet. I've had some well respected vehicles stick me for outrageous costs, and others that had mediocre ratings last for thousands of miles without issue.

Jeep is a unique brand. I think I read somewhere that over 70% of people buying a Jeep GC would buy one again, and this includes the new models. That's a very high number for this type of vehicle.

You're covered for at least 3 years, longer if you have purchased an extended warranty. From a cost standpoint, you could pay for a rental for a month out of pocket and not even begin to take the hit you're describing if you trade in the vehicle early.

Good luck with your decision.

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  #422  
Old 01-31-2015, 09:54 PM
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Originally Posted by SCJeepGC View Post
You're covered for at least 3 years, longer if you have purchased an extended warranty. From a cost standpoint, you could pay for a rental for a month out of pocket and not even begin to take the hit you're describing if you trade in the vehicle early..
QFT. Get the MOPAR MaxCare 8 year/120k mile plan if you typically like to keep vehicles longer than the manufacturer warranty. Buy that peace of mind online for less than $2000; the MOPAR plans are through Chrysler and aren't one of those dealer third-party warranty scams—plus, the plan covers towing your Jeep if necessary and rental vehicles while yours is in the shop. Also, get one of Dom's inexpensive DEF injector protection plates installed.

Other than that... Rick, are you actually telling us that you're planning to take a massive trade in hit on a vehicle that has never had an issue simply because it might someday have one? If so, maybe you should switch to decaf.

Worst case scenario: someday, problems crop up and you aren't eligible for lemon law protection but are sick of your Jeep for whatever reason. Let the warranty/service plan take care of repairing whatever it is and trade it in *then*.

BTW, I loved my old reliable Toyota that refused to die despite my ignominious abuse and neglect. I was planning to buy a Toyota or Lexus to replace it, but when I looked at their offerings what I discovered was dated styling, cheap interiors, and a depressing lack of technology. I, too, was concerned about Jeep's reliability history and so I decided I would deal with that via the MaxCare protection plan. I remain convinced I made the correct decision for me, even though I realize I may eventually need a cat replacement.

I was more angsty last year, as a new owner, before I discovered that Chrysler isn't like most companies that simply deny their products have problems. For example, I was seriously upset about the climate control and transmission issues. However, fixes for both of these were released and my Jeep is fine. Similarly, it seems like they have a handle on this DEF/cat issue now. I have confidence that they continue to iron out any bugs in their vehicles even if they aren't the current model year.

Do whatever you need to do to keep your sanity, but like I said, try the decaf first... if it works, that's a much cheaper fix (haha).
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  #423  
Old 02-01-2015, 07:28 AM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by Roadkill View Post
QFT. Get the MOPAR MaxCare 8 year/120k mile plan if you typically like to keep vehicles longer than the manufacturer warranty. Buy that peace of mind online for less than $2000; the MOPAR plans are through Chrysler and aren't one of those dealer third-party warranty scams—plus, the plan covers towing your Jeep if necessary and rental vehicles while yours is in the shop. Also, get one of Dom's inexpensive DEF injector protection plates installed.

Other than that... Rick, are you actually telling us that you're planning to take a massive trade in hit on a vehicle that has never had an issue simply because it might someday have one? If so, maybe you should switch to decaf.

Worst case scenario: someday, problems crop up and you aren't eligible for lemon law protection but are sick of your Jeep for whatever reason. Let the warranty/service plan take care of repairing whatever it is and trade it in *then*.

BTW, I loved my old reliable Toyota that refused to die despite my ignominious abuse and neglect. I was planning to buy a Toyota or Lexus to replace it, but when I looked at their offerings what I discovered was dated styling, cheap interiors, and a depressing lack of technology. I, too, was concerned about Jeep's reliability history and so I decided I would deal with that via the MaxCare protection plan. I remain convinced I made the correct decision for me, even though I realize I may eventually need a cat replacement.

I was more angsty last year, as a new owner, before I discovered that Chrysler isn't like most companies that simply deny their products have problems. For example, I was seriously upset about the climate control and transmission issues. However, fixes for both of these were released and my Jeep is fine. Similarly, it seems like they have a handle on this DEF/cat issue now. I have confidence that they continue to iron out any bugs in their vehicles even if they aren't the current model year.

Do whatever you need to do to keep your sanity, but like I said, try the decaf first... if it works, that's a much cheaper fix (haha).
Helpful replies guys. I have the max care so I will do my best to not worry about when something will happen with the scr/def etc. Take care.
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  #424  
Old 02-01-2015, 08:09 AM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by karirick View Post
Helpful replies guys. I have the max care so I will do my best to not worry about when something will happen with the scr/def etc. Take care.
I understand as we need our Jeep to be reliable and readily available for towing long distances. Thus far we have 17k on my '14 and have had 3 trips to the dealer (only one was for an issue with a broken DEF nozzle from hitting a puddle when driving on the freeway - and had a code last week but had to get several recalls fixed [cv joint and steer shaft]). I'd suggest DOM's DEF Protector Plate as a solution to eliminate this possibility. We love getting real world 30+ MPG on the highway if we keep it at 65 mph or under and even better when towing the diesel advantage over a gasser is even greater as we can get high teens towing an enclosed trailer and we live in western north NJ where it is mountainous. With such superior mpg we love not having to watch the fuel gauge and wonder how soon we need to fill it back up. On average we put 15k + a year on it but only have to stop for fuel every other week at the most.
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  #425  
Old 02-02-2015, 11:45 AM
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Re: Incorrect DEF - See dealer

So I got the incorrect def fluid warning after adding 2.5 gallons of Peak blue, already ran 10 gallons through, but don't have any stored messages, is this normal? I pulled the codes and only had a p2ba9, which I cleared but still have the mil on. I also had a will not restart in 200 miles message but again, nothing in stored messages, so is it still counting down? I've gone about 100 miles since the will not restart warning. I also added 5 gallons of Mopar this weekend but from what I've read this won't help once the messages start.
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  #426  
Old 02-02-2015, 01:37 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by wraab View Post
So I figured I'd make an appointment and take my CRD in...of course the service department at river oaks in houston is already below average to me based on other visits (not knowing how to do the oil change, etc...). The normal service rep doesn't work there anymore.

So of course they don't take appointments first come first serve
Then they won't even look at the cat, until they flash it, which will take them 1/2 a day
And then when that doesn't work, I'll have to come back and drop it off for the cat replacement.

As much as I do love this diesel Jeep, their service department along with their poor design will drive me away at some point .
I'll say I do love the Jeep...I get comments on it (just with different tires) and overall I like the bells and whistles. The mpg is nice even though my daily commute doesn't lend itself to the true value...the road trips and weekends do. However, customer service and reliability are huge to me in total ownership (sure I'm not alone in that).

I took mine in after about the 10th code for P20EE...and I can say that the guys at my dealer are imbeciles. They barely know about any issues and the guy actually told me there was nothing in his database for the RRT out there for the "zip tie fix" which floored me. Luckily, I've put doms plate on, so it's a moot point for now.

On top of that, even with the maxcare warranty, I ended up in some POS rental that is the size of a mario cart. And evidently, now chrysler isn't covering taxes on the rental coverage...I'll have to look at the fine print later. I really don't have all the time in the world to sit and wait for a normal sized car. Granted, the warranty is more about the actual warranty work getting done.

It's sad that not only did Chrysler drop the ball on their design, etc...it doesn't help when service peoplei are terrible on top of dealing with ongoing issues. Because I already know that the flash isn't going to fix it and I'll have to go back to replace the cat and thus waste more time.

They really should have the replacement as the default. Oh well, lesson learned.
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  #427  
Old 02-02-2015, 05:07 PM
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Re: Incorrect DEF - See dealer

Quote:
Originally Posted by wraab View Post
I'll say I do love the Jeep...I get comments on it (just with different tires) and overall I like the bells and whistles. The mpg is nice even though my daily commute doesn't lend itself to the true value...the road trips and weekends do. However, customer service and reliability are huge to me in total ownership (sure I'm not alone in that).

I took mine in after about the 10th code for P20EE...and I can say that the guys at my dealer are imbeciles. They barely know about any issues and the guy actually told me there was nothing in his database for the RRT out there for the "zip tie fix" which floored me. Luckily, I've put doms plate on, so it's a moot point for now.

On top of that, even with the maxcare warranty, I ended up in some POS rental that is the size of a mario cart. And evidently, now chrysler isn't covering taxes on the rental coverage...I'll have to look at the fine print later. I really don't have all the time in the world to sit and wait for a normal sized car. Granted, the warranty is more about the actual warranty work getting done.

It's sad that not only did Chrysler drop the ball on their design, etc...it doesn't help when service peoplei are terrible on top of dealing with ongoing issues. Because I already know that the flash isn't going to fix it and I'll have to go back to replace the cat and thus waste more time.

They really should have the replacement as the default. Oh well, lesson learned.

maybe they are stalking here

got a call..they are going to replace the cat now (by end of week per them). we shall see if this clears it all up. fingers crossed.
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  #428  
Old 02-03-2015, 12:46 PM
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Re: Incorrect DEF - See dealer

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Originally Posted by wraab View Post
maybe they are stalking here

got a call..they are going to replace the cat now (by end of week per them). we shall see if this clears it all up. fingers crossed.



I just got the call about my Jeep. Originally the service dope said they'd have it in and replaced by Friday. Just got off phone that it's on national back order and that I can come get my Jeep back to drive while I wait for them to get their s##t together. Good job chrysler...

I'd rather be in my jeep than the POS rental I got from enterprise...but it does make my life more annoying to have to back again and again.

Anyone heard ETA's on the part? The guy told me 15-25 days.
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  #429  
Old 02-03-2015, 06:19 PM
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Re: Incorrect DEF - See dealer

Our dealership had one in for us in about a week and a half.
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  #430  
Old 02-03-2015, 09:11 PM
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Post Re: Incorrect DEF - See dealer

Just got my 2014 JGC Ecodiesel back after 22 days at dealer. It appears that the update to the ECM that was done 1/5/15 exploited an issue with the SCR and DEF system, they could not reset the malfuntion/will not start warning after multiple attempts. A STAR report was started but it still took Chrysler 2 weeks to allow the dealer to talk to the master diesel tech and run down the problem. The final fix was to replace the SCR and NOX sensor, and I believe a new DEF injector and then a revised fill and reset procedure. The lights are now off but have not put many miles on it yet. The dealer also mentioned that if DEF fluid is added that there is a procedure to follow (thats not in the owners manual) but the mechanic had just left so I have to wait until tomorrow to find out what that is. I love the Jeep but feel that Chrysler does not support the dealer the way that should be expected, in fact Chrysler customer service called me after I had the jeep back and said they were unable to contact the dealer today so they had no update, how can they be SO out of touch, they also had told me that the SCR would not be available until February 10th because of supplier backorder. I think I'll just talk to the dealer from now on. Oh, and keep my fingers crossed.
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  #431  
Old 02-04-2015, 08:42 AM
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Re: Incorrect DEF - See dealer

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Originally Posted by WhelanFamilyJeep View Post
Our dealership had one in for us in about a week and a half.
here's hoping that it's that short of a wait.
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  #432  
Old 02-04-2015, 07:32 PM
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Re: Incorrect DEF - See dealer

A "won't restart in xxx miles" cannot be reset by the dealer (according to tech)
They can allow 1 x startup with the starscan, then it has to be driven for xx miles, the message will go away if the problem is fixed - around 10-20 miles.
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